MATS - Death to Process Deadlock
- 1. Why you need to close your process execution gap... ...RIGHT NOW
- 2. Yes, I am. Watch your step business process ninja You’re the in your organization
- 3. you got hired because your business has loads of that just… aren’t… working PROCESSES TOUCH POINTS and WORKFLOWS
- 4. And your customers, for one, aren’t happy about it
- 5. you got hired because you’ve got all the right skills You’re a black-belted, Lean-loving, six-sigma-seasoned, kaizen-wielding process pro. (And even if you’re not any of those things, you’re someone who really gives a damn about making processes work better.) ...indeed
- 6. your brief: find and fix the processes that: Annoy your customers Waste resources Slow your people down Put the business at risk Anywhere in the business
- 7. Spending all day, every day, making things work better – it should be truly glorious And it would be, if it wasn’t for that one thorn in your side:
- 9. you know the gap we mean: The people in charge of fixing broken processes know how to design a better way. But they can’t build or deliver it without the help of IT. help help help
- 10. the process execution gap is what happens when the number of broken processes outweighs your IT team’s capacity to fix them. enough I’m done with this can’t fix that
- 11. owners can’t fix them, and fixers don’t own them So the deal with processes is:
- 12. ...FOREVER And that means that your big process emergencies get attention, while all the other, just-as-broken processes are put on hold...
- 13. if yours is like most organizations, this is the kind of stuff that’s broken:
- 14. Julia your compliance manager Her people are using different spreadsheets to record gaps for each compliance standard. They distribute corrective actions by email. And record keeping is a nightmare.
- 15. Joan from customer service Her contact center agents are swamped by unnecessary ‘chaser’ phone calls because the system doesn’t proactively tell customers what they need to know.
- 16. Sandip who’s in charge of field service needs a mobile app for his service engineers. He’s been waiting six months in the IT queue, but other higher priority fixes keep bumping his issue.
- 17. the good thing: The people who have to live with these broken processes are clever. They’ve devised all kinds of workarounds to get their jobs done.
- 18. the bad thing: The workarounds embed and disguise bad processes, so the underlying problems are even less likely to be fixed.
- 19. In short, the process execution gap creates a kind of business-sapping process deadlock
- 20. And it makes everybody miserable – IT, the process owners and you, the person hired to fix it. It costs money It wastes opportunities It stops your business moving forward
- 21. of course, you already knew all that of course
- 22. Most likely, you’ve already looked into solving the problem without the help of IT. If so, you’ll have found that your options aren’t all that great – or many.
- 23. there’s just two, really:
- 24. find a shrink-wrapped solution for each issue. 1 One for Customer Service Another for compliance An invoicing app A mobility one And so on
- 25. ...In short, it’s a big risk entrusting your operations to them. but that would cause an explosion of out-of-the-box point apps With limited customization capabilities That can’t cope with the complexity of your organization And aren’t well integrated
- 26. or go for a major investment in bpm 2 Business process management platforms promise to give business people the power to re-tool processes. But they haven’t really delivered on their time and money saving promises. Traditional BPM initiatives are expensive, time-consuming; take a long time to get underway, and require a whole lot of IT involvement.
- 27. Let’s face it: both of these options have been around for years. And neither of them has been great at fixing the process execution gap. In fact, it’s worse than ever.
- 28. If you’re going to have half a chance of addressing the broken process epidemic, you need a different way to close the process execution gap
- 29. And find a tool that finally empowers the people who care about great processes to not only design, but also deliver them. Rather than relying on IT to do all the coding work to make it happen. I’m ready for this!
- 30. It would have to be a platform that: so what would that tool have to look like?
- 31. letting process owners design and deploy workflows and apps. enables the right people
- 32. by enabling a “test & learn” approach to see what really works, without prohibitive upfront costs or technical barriers. minimizes risk
- 33. and deliver value quickly. You’ve got no time to waste. is fast to deploy
- 34. Your business is unique. You can’t settle for standard solutions where only customization will do. handles complexity
- 35. Markets are constantly changing and hard-coded processes were never a good idea in the first place. embraces agility
- 36. There’s no time or money for expensive systems integration. A process tool needs to safely and easily integrate with your existing systems without needing heavy lifting from IT plays well with others
- 37. ...so that the people who own the broken processes will – at long last – also be able to fix them. damn good this is great news top stuff
- 38. And the people fizzing with ideas for groundbreaking new processes will actually be able to implement them.
- 39. in the new world created by such a process fixing platform:
- 40. process people make elegant solutions happen - over and over again
- 41. processes are designed around customer expectations, not IT limitations
- 42. your business finally addresses all the challenges you thought you’d never be able to tackle
- 43. IT gets on with its big picture
- 44. your business improves communication, delights customers, enables staff, streamlines workflows, saves money, moves fast...
- 45. ...And finally does all the wonderful things that will make it worthy of a visionary process ninja like you. so worth it
- 46. We’re MATS and we empower process ninjas.
- 47. Our Low-code, test-and-learn BPM software, MATS, gives the power of process improvement to the people who know processes best.
- 48. MATS takes the cost and risk out of process innovation initiatives. It lets you design, deploy and tweak processes and apps until they work for you – without ever having to ask IT to write a single line of code.
- 49. It’s empowering process ninjas in all kinds of organizations to go above and beyond customer expectations, one process at a time. And it can do the same for you.
- 50. CLOSE THAT PROCESS EXECUTION GAP... Dive in to the definitive guide to process innovation using Low-code platforms DIVE IN NOW www.matssoft.com