Measure x
0 likes529 views
The document promotes a customer service training program aimed at improving skills such as communication, sales, and team building within organizations, particularly in the telecommunications and power industries. It emphasizes the importance of a competent workforce for enhancing customer satisfaction and provides tailored training experiences. The program guarantees a satisfaction-based refund policy and offers a variety of evaluation and measurement approaches for developing professional competencies.
Measure x
- 1. Call Us 602-230-2579 Is Your Customer Service Creating The Experience Your Customers Want? Your greatest advantage is a highly competent workforce. Organizations need to keep their most Discover The One Technique You Need To De-escalate Difficult Customers Or HOME MEASUREMENT TRAINING ONGOING SUPPORT CLIENT LIST ARTICLES CONTACT Do you need professional PDFs? Try PDFmyURL!
- 2. valuable resource — their staff — well-trained, motivated and productive. Customer experience is what drives the success of your organization. Your team is only as successful as the knowledge and skills they need to create customer experiences that build a long lasting, positive experience. The more effective your people and systems operate, the more your business will flourish. What People Are Saying... We provide solutions to: Increase Customer Satisfaction Enhance Communication with Customers and Co-workers Improve Sales Skills Selling for Technicians Enhance Telephone and Face-to-Face Skills Creative Problem Solving Increase Productivity Build Team Players Develop Supervisory & Management Skills Evaluate Staff Performance Effective Listening Skills Leadership Development for Every Level of Management Developing Team Players Coaching Your Staff for Improved Performance Transitioning from Conflict to Collaboration Specializing In: Kelle Oblizalo, Hood Canal Communications My customer service staff and I found this training to be very pertinent and valuable. Before the training event took place, Measure-X mystery shopped our staff without their knowledge to give us a customized training experience based on our results. Additionally, Dave took the time to learn our pricing and packaging scheme as well as evaluate our reps recorded calls we had submitted to him in advance. The entire presentation was tailor-made specifically for us. It was informative and interactive. Customers Or Situations! Download Your Free Guide Now First Name Last Name Email Address What Is Your Industry? Power Company Telecommunications Other/None Of Above Your privacy is safe and secure. We will never sell, rent, or share your information with anyone. ARTICLES Coaching (61) Do you need professional PDFs? Try PDFmyURL!
- 3. Specializing In: As specialists in the telecommunications and power industries for over 16 years, we strive to provide relevant perspectives, industry-specific customized training, a variety of evaluation and measurement approaches, and processes to develop your staff’s professional competencies. Our services for increased business performance help companies and cooperatives alike thrive. Telecommunication Companies Power Companies Communication (58) Customer Service (60) De-escalation Difficult Situation (11) General (4) Management (53) Measurement (24) Newsletters (3) Recognition (22) Relationship Building (37) Retention (28) Sales (12) Team Building (40) Training (59) Your company is guaranteed 100% satisfaction! Participants will compete a written evaluation at the end of each training workshop. You'll receive a summary of their assessments & feedback. If your employees don't feel they received real value, we'll gladly refund your program fee! CONTACT INFO 602-230-2579 Do you need professional PDFs? Try PDFmyURL!
- 4. Copyright © 2014 Measure X kerry@measure-x.com 6227 North 15th Street, Phoenix, AZ 85014 Do you need professional PDFs? Try PDFmyURL!