Mgt210 ch01 aws
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This document discusses an introduction to management textbook. It provides study questions and answers about the key challenges of working today including talent, diversity, globalization and ethics. It defines organizations and how value is created. It describes managers, their levels in organizations, and their responsibilities to achieve performance and ensure quality of work life. Managers perform four key functions and need essential skills like technical, human, and conceptual skills to be effective.
Mgt210 ch01 aws
- 1. Introduction to Management 10e John Schermerhorn Chapter 1 The Management Process
- 2. Planning Ahead — Chapter 1 Study Questions 1. What are the challenges of working today? 2. What are organizations like in the new workplace? 3. Who are managers and what do they do? 4. What is the management process? 5. How do you learn managerial skills and competencies? Talent>>> 2
- 3. Study Question 1: What are the challenges of working today? Talent … People and their talents are the ultimate foundations of organizational performance Diversity>>> 3
- 4. Study Question 1: What are the challenges of working today? Diversity … Workforce diversity reflects differences with respect to gender, age, race, ethnicity, religion, sexual orientation, and others. How diversity bias can occur in the workplace: Prejudice Discrimination Glass ceiling effect Others>>> 4
- 5. Study Question 1: What are the challenges of working today? Shamrock organization Shamrock organization Globalization Technology Ethics Careers Q-2: Organization 5
- 6. Study Question 2: What are organizations like in the new workplace? Organization A collection of people working together to achieve a common purpose. It provides useful goods and/or services that return value to society and satisfy customer needs. Organizational performance “Value creation” is a very important notion for organizations. Value is created when an organization’s operations adds value to the original cost of resource inputs When value creation occurs: Businesses earn a profit Nonprofit organizations add wealth to society Org. Performance>>> 6
- 7. Study Question 2: What are organizations like in the new workplace? Organizational performance Q3: Managers>>> 7
- 8. Study Question 3: Who are managers and what do they do? Manager Directly supports, activates and is responsible for the work of others. The people who managers help are the ones whose tasks represent the real work of the organization Managerial Levels>>> 8
- 9. Figure 1.3 Management levels in a typical business and non-profit organizations Performance & Act>>> 9
- 10. Study Question 3: Who are managers and what do they do? Managerial performance and accountability Accountability is the requirement of one person to answer to a higher authority for relevant performance results Effective managers fulfill performance accountability by helping others to achieve high performance outcomes and experience satisfaction in their work Responsibilities>>> 10
- 11. Study Question 3: Who are managers and what do they do? QWL>>> 11
- 12. Study Question 3: Who are managers and what do they do? Quality of work life (QWL) An indicator of the overall quality of human experiences in the workplace 4 Functions>>> 12
- 13. Figure 1.5 Four functions of management 13
- 14. Study Question : How do you learn managerial skills and comptencies? Figure 1.7 Katz’s Essential Managerial Skills 14