Microsoft Dynamics CRM presentation
- 1. CRM Company Research Presented by; Alexis Watkins Vitoria Clarkson Zacharina Dainkeh
- 2. What is CRM and what is it used for? (Customers relationship management)
- 3. What is Microsoft Dynamics? • Released July 6, 2016 • Their mission to give you a deep understanding of your business to help digitally transform and achieve success in your own terms. • Dynamics 365 revolutionizes CRM and ERP by applying intelligence to all forms of data • Designed to help you better understand your business and act strategically to be successful
- 4. Company Background • Diversity and inclusion deemed to be priority for their employees and leaders at Microsoft • Play a huge part in their performance and development approach.
- 5. Company Background Satya Nadella Chief Executive Officer of Microsoft • Nadella held leadership roles in both enterprise and consumer businesses across the company. Over 140,000 Employees
- 6. Competition Slide Leaders Niche Players Challengers Visionaries Gartner has positioned Microsoft in the Leaders Quadrant in the 2019 Magic Quadrant for the CRM Customer Engagement Center
- 7. Who are their customers? “With Microsoft solutions, we have insight, accountability, transparency, and the ability to democratize data throughout the organization—we’re empowering everyone to make better decisions.” - Edson Crevecoeur: Vice President of Strategy and Data Analytics • UNICEF uncovered the insights they needed to better engage and retain the donors who fund their critical mission. • Miami HEAT reduced operational costs by nearly $1 million and better engaged fans to increase season ticket sales by 30 percent.
- 8. What can they do for your business? Empower sellers to build relationships • Focus on relationships with unified sales solutions and data across LinkedIn Sales Navigator and Dynamics 365 Sales Innovate with sales solutions built to evolve • Drive innovation with adaptable and scalable sales solutions that are easy to tailor, extend, and connect to other applications and services you already use. Dynamics 365 Sales
- 9. Microsoft Dynamics Products Microsoft Dynamics AX • Strongly suggested for multi- site and/ or country operation • Known for having strong functional support for manufacturers and distributors. • Services offered monthly Microsoft Dynamics NAV • Strong functional support for manufacturing and distributing, though it’s highly configurable • Has many vertical partners that offer market solutions • Offers customers a tightly integration from infrastructure to application Microsoft Dynamics GP • Is an accounting and ERP software package • offers strong financial management and human resources capabilities • Offers specialized functionality for manufacturing, distribution, government, retail, and other industries Microsoft Dynamics SL • The application runs on the Microsoft SQL Server database platform • Good for project-based businesses such as construction • Well suited for businesses with fewer than 500 employers MDP Benefits and features
- 10. S.W.O.T • Customers can source and consume Dynamics 365 for Customer Service • Provides extensive support for the integration of multiple line-of-business applications • Growth of over 50% in revenue for the Dynamics 365 for Customer Service offering over the past year • 75 million customers • Lacking innovation • Microsoft’s fewer acquisitions like WebTV, Link, Exchange, Massive, and Danger resulted in failures and divestitures • Unprofitable investments are the biggest weaknesses of Microsoft Strength Weaknesses Internal
- 11. S.W.O.T Opportunities • Its cloud-based services have gained immense growth and success in recent years • Microsoft can focus on entering into new strategic alliances and partnerships • Growth of over 50% in revenue for the Dynamics 365 for Customer Service offering over the past year • 17 million Partnerships • Oracle lost .5% share between now and 2017 Threats • With 19.5% market share, Salesforce has over 2X the CRM sales SAP has and over 3X of Oracle. External
- 12. Questions ? Thank You For Listening!