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Microsoft Lync (by Mark Hickson)
Microsoft Lync (by Mark Hickson)
Microsoft Lync (by Mark Hickson)
The average
   Information Worker
   gets more than 51
   messages a day in up
   to seven different
   locations

Source: Harris Interactive
Businesses average
         more than 6
    communications
devices and almost 5
    communications
     applications per
           employee
               Source: Sage Research
User    User Experience
              User         User     User       User       User       User
Experience Experience Experience Experience Experience Experience Experience
Microsoft Lync (by Mark Hickson)
Three Core Business Drivers for UC




 • Complexity of managing         • Need to offer better Work-     • Travel costs for meetings are
   multiple communication           Life Balance                     out of control
   platforms                      • Communications must be a       • Employees spend too much
 • Difficulties integrating and     part of Business Continuity      time on email
   extending existing               Plan                           • Communication delays are
   communications platforms       • Increase responsiveness to       affecting business outcomes
 • High communications costs        customer inquiries no matter   • Need to boost productivity
 • Need to leverage existing        where you are
   technology investments         • High real estate costs
Microsoft Unified Communications




    Authentication   Administration   Storage   Compliance
Forrester   of Microsoft Lync
Microsoft Lync (by Mark Hickson)
Conferencing




IM/Presence                  Enterprise Voice
Instant Messaging and Presence
     See others
                                        Presence
     availability at a                                                Skill
     glance
                                                                  keyword




                              Quickly              Find experts
                            get more                  whenever
                         information                    needed
Unified Conferencing
Enterprise Voice
Microsoft Lync (by Mark Hickson)
Microsoft Lync (by Mark Hickson)
Gartner Magic Quadrant
                          Magic Quadrant for
                          Unified Communications
                          August 22, 2011

                         “Microsoft offers a visionary approach for
                         addressing enterprise communication and
                         collaboration requirements. Enterprises
                         looking into UC should consider the
                         Microsoft solution and, at a minimum,
                         understand the vision and how solutions of
                         this type might change their business
                         processes.”
                         The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical
                         representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure
                         against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted
                         in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant.
                         The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims
                         all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a
                         particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should
                         be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft.

                         SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”
33,000 Voice users




  300 Voice users
                                                15,000 Voice users
“We decided to go with Lync Server
because it’s got all this potential. This
wasn’t just a purchase to replace what
we had; this was a purchase to enable
the future, and that’s what we have
done.”
                                   Corey Cox
Vice President of Information Systems, Tandet   4,300 Voice users
Reduce Costs




                 “Lync has enabled us to save nearly
                        $13 million annually.”
                        – Joe Hamblin, Manager of UC, Sprint


               $2.5M avoid PBX upgrades
               $6.7M recurring circuit costs
               $4.0M conferencing
               $0.7M environmental sustainability
Microsoft Lync (by Mark Hickson)
Effects of Poor Adoption



                                                             Restricted
                                      Failure to reach                           Negative
User confusion   Lost productivity                         Budgets and
                                     value from spend                         perception of IT
                                                         Ability to Execute
Adopt Quickly




                “Fastest take up of any product we’ve
                 ever deployed. 60% of people were
                 using it within 24 hours of that tool
                 landing on their desktop. We put it
                 across 32,000 people in a couple of
                 weeks. There were no compatibility
                   issues, there were no scalability
                        issues; it just worked!”
                          – Mark Griffith, Head of Workplace
                                                Technologies,
                           Commonwealth Bank of Australia
Facilitating a Successful UC Rollout
                                               • Identify and assemble a Readiness Team
  Develop Readiness Plan                       • Review organizational requirements, identify success metrics

                                               • Evaluate support resources and escalation channels
  Define Support Strategy                      • Define help desk strategy for supporting end users

                                               • Identify key user groups for feedback during limited scale pilot
   Initiate Pilot Program                      • Test usage scenarios and validate technical deployment

                                               • Assess end user training resources, confirm delivery channels
    Create Training Plan                       • Announce training resources to end users

                                               • Create a plan for announcing launch and ongoing updates
    Generate Awareness                         • Communicate value proposition to organization

                                               • Review reporting to assess usage and adoption
 Measure Usage & Adoption                      • Determine if success achieved according to initial metrics


       Free Online Course: http://www.eventsvc.com/mstraining/uc/catalog.eprofile?cat=Facilitating+a+Successful+UC+Rollout&trk=UC
Adoption and Training Kit




                            http://lync.microsoft.com/adoption-and-training-
                                          kit/Pages/default.aspx
Microsoft Lync (by Mark Hickson)
Microsoft Lync (by Mark Hickson)
built around Lync
Global
                              Consumer Base




                 Federation




Business-Grade
  Capabilities
Microsoft Lync (by Mark Hickson)
Microsoft Lync (by Mark Hickson)

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Microsoft Lync (by Mark Hickson)

  • 4. The average Information Worker gets more than 51 messages a day in up to seven different locations Source: Harris Interactive
  • 5. Businesses average more than 6 communications devices and almost 5 communications applications per employee Source: Sage Research
  • 6. User User Experience User User User User User User Experience Experience Experience Experience Experience Experience Experience
  • 8. Three Core Business Drivers for UC • Complexity of managing • Need to offer better Work- • Travel costs for meetings are multiple communication Life Balance out of control platforms • Communications must be a • Employees spend too much • Difficulties integrating and part of Business Continuity time on email extending existing Plan • Communication delays are communications platforms • Increase responsiveness to affecting business outcomes • High communications costs customer inquiries no matter • Need to boost productivity • Need to leverage existing where you are technology investments • High real estate costs
  • 9. Microsoft Unified Communications Authentication Administration Storage Compliance
  • 10. Forrester of Microsoft Lync
  • 12. Conferencing IM/Presence Enterprise Voice
  • 13. Instant Messaging and Presence See others Presence availability at a Skill glance keyword Quickly Find experts get more whenever information needed
  • 18. Gartner Magic Quadrant Magic Quadrant for Unified Communications August 22, 2011 “Microsoft offers a visionary approach for addressing enterprise communication and collaboration requirements. Enterprises looking into UC should consider the Microsoft solution and, at a minimum, understand the vision and how solutions of this type might change their business processes.” The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”
  • 19. 33,000 Voice users 300 Voice users 15,000 Voice users “We decided to go with Lync Server because it’s got all this potential. This wasn’t just a purchase to replace what we had; this was a purchase to enable the future, and that’s what we have done.” Corey Cox Vice President of Information Systems, Tandet 4,300 Voice users
  • 20. Reduce Costs “Lync has enabled us to save nearly $13 million annually.” – Joe Hamblin, Manager of UC, Sprint $2.5M avoid PBX upgrades $6.7M recurring circuit costs $4.0M conferencing $0.7M environmental sustainability
  • 22. Effects of Poor Adoption Restricted Failure to reach Negative User confusion Lost productivity Budgets and value from spend perception of IT Ability to Execute
  • 23. Adopt Quickly “Fastest take up of any product we’ve ever deployed. 60% of people were using it within 24 hours of that tool landing on their desktop. We put it across 32,000 people in a couple of weeks. There were no compatibility issues, there were no scalability issues; it just worked!” – Mark Griffith, Head of Workplace Technologies, Commonwealth Bank of Australia
  • 24. Facilitating a Successful UC Rollout • Identify and assemble a Readiness Team Develop Readiness Plan • Review organizational requirements, identify success metrics • Evaluate support resources and escalation channels Define Support Strategy • Define help desk strategy for supporting end users • Identify key user groups for feedback during limited scale pilot Initiate Pilot Program • Test usage scenarios and validate technical deployment • Assess end user training resources, confirm delivery channels Create Training Plan • Announce training resources to end users • Create a plan for announcing launch and ongoing updates Generate Awareness • Communicate value proposition to organization • Review reporting to assess usage and adoption Measure Usage & Adoption • Determine if success achieved according to initial metrics Free Online Course: http://www.eventsvc.com/mstraining/uc/catalog.eprofile?cat=Facilitating+a+Successful+UC+Rollout&trk=UC
  • 25. Adoption and Training Kit http://lync.microsoft.com/adoption-and-training- kit/Pages/default.aspx
  • 29. Global Consumer Base Federation Business-Grade Capabilities