Copyright © Institut Lean France 2012




                                     22 & 23 November, 2012
                                                Paris, France




Lean IT: Transforming to a Lean
 Culture … Lessons Learned

       Mike Orzen, CMA, CFPIM, PMP
               Lean IT Coach
     Adjunct Professor, The Shingo Prize
          Lean Enterprise Institute
         Health Care Value Network
Copyright © Institut Lean France 2012




                                      22 & 23 November, 2012
                                                 Paris, France

                             Agenda




Transforming to a Lean Culture …
Lessons Learned - Orzen
Mike Orzen Key Note at European Lean IT Summit 2012 - Lean IT & Culture
Copyright © Institut Lean France 2012




                                      22 & 23 November, 2012
                                                 Paris, France



                   What is Culture?




Transforming to a Lean Culture…
Lessons Learned - Orzen
Copyright © Institut Lean France 2012




                                      22 & 23 November, 2012
                                                 Paris, France


                       Lean Culture
  • Shared experimentalism

  • No fear

  • A higher standard

  • The Discipline Paradox

Transforming to a Lean Culture…
Lessons Learned - Orzen
Copyright © Institut Lean France 2012




                                  22 & 23 November, 2012
                                             Paris, France




                 Barriers to Change




Transforming to a Lean Culture…
Lessons Learned - Orzen
Copyright © Institut Lean France 2012




                                    22 & 23 November, 2012
                                               Paris, France


                  Lessons Learned
  • Go/No Go

  • Reinvesting

  • Moment of Truth

  • Fail Forward

Transforming to a Lean Culture…
Lessons Learned - Orzen
Copyright © Institut Lean France 2012




                                  22 & 23 November, 2012
                                             Paris, France


                 The Power of VSM

  • Shared vision

  • Context

  • Focus


Transforming to a Lean Culture…
Lessons Learned - Orzen
22 & 23 November, 2012
                                                                                                     Paris, France


                                   Information Flow

                                                           Process

User Defines (Pulls)Information
                     Quality:             In                                           Information
                                                            P/T =                          Out
                           % C&A =                           L/T=
Transformation                                                                          % C&A =
                                                            Q=_%
Timeliness               Sources:                                                      Sources:
Accuracy
Medium                 Knowledge                                                      Knowledge
Enablement              Owners                                                         Owners




 © Copyright 2012 Mike Orzen & Associates, Inc. www.maorzen.com All rights reserved.
Copyright © Institut Lean France 2012




                                    22 & 23 November, 2012
                                               Paris, France


                       What Works
  • Backyard

  • Internal Coaches

  • Systems

  • Be Humble
Transforming to a Lean Culture…
Lessons Learned - Orzen
Copyright © Institut Lean France 2012




                                  22 & 23 November, 2012
                                             Paris, France


                What Doesn’t Work
  • Promises

  • Certifications

  • Side Show

  • Tools Focus

Transforming to a Lean Culture…
Lessons Learned - Orzen
Copyright © Institut Lean France 2012




                                        22 & 23 November, 2012
                                                   Paris, France


                          Reflections




Transforming to a Lean Culture…
Lessons Learned - Orzen
Copyright © Institut Lean France 2012




                                  22 & 23 November, 2012
                                             Paris, France




           Questions & Discussion




Transforming to a Lean Culture…
Lessons Learned - Orzen
Copyright © Institut Lean France 2012




                                       22 & 23 November, 2012
                                                  Paris, France



                         Thank You!!


 Mike@maorzen.com

 www.maorzen.com



Transforming to a Lean Culture…
Lessons Learned - Orzen

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Mike Orzen Key Note at European Lean IT Summit 2012 - Lean IT & Culture

  • 1. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France Lean IT: Transforming to a Lean Culture … Lessons Learned Mike Orzen, CMA, CFPIM, PMP Lean IT Coach Adjunct Professor, The Shingo Prize Lean Enterprise Institute Health Care Value Network
  • 2. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France Agenda Transforming to a Lean Culture … Lessons Learned - Orzen
  • 4. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France What is Culture? Transforming to a Lean Culture… Lessons Learned - Orzen
  • 5. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France Lean Culture • Shared experimentalism • No fear • A higher standard • The Discipline Paradox Transforming to a Lean Culture… Lessons Learned - Orzen
  • 6. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France Barriers to Change Transforming to a Lean Culture… Lessons Learned - Orzen
  • 7. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France Lessons Learned • Go/No Go • Reinvesting • Moment of Truth • Fail Forward Transforming to a Lean Culture… Lessons Learned - Orzen
  • 8. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France The Power of VSM • Shared vision • Context • Focus Transforming to a Lean Culture… Lessons Learned - Orzen
  • 9. 22 & 23 November, 2012 Paris, France Information Flow Process User Defines (Pulls)Information Quality: In Information P/T = Out % C&A = L/T= Transformation % C&A = Q=_% Timeliness Sources: Sources: Accuracy Medium Knowledge Knowledge Enablement Owners Owners © Copyright 2012 Mike Orzen & Associates, Inc. www.maorzen.com All rights reserved.
  • 10. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France What Works • Backyard • Internal Coaches • Systems • Be Humble Transforming to a Lean Culture… Lessons Learned - Orzen
  • 11. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France What Doesn’t Work • Promises • Certifications • Side Show • Tools Focus Transforming to a Lean Culture… Lessons Learned - Orzen
  • 12. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France Reflections Transforming to a Lean Culture… Lessons Learned - Orzen
  • 13. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France Questions & Discussion Transforming to a Lean Culture… Lessons Learned - Orzen
  • 14. Copyright © Institut Lean France 2012 22 & 23 November, 2012 Paris, France Thank You!! Mike@maorzen.com www.maorzen.com Transforming to a Lean Culture… Lessons Learned - Orzen