@mobilebranding
                                                   #ChiMobileDesign


Mobile Behaviors & Design
Presented
June 14, 2011




                Hugh Jedwill, CEO, Mobile Anthem
                @mobilebranding
@mobilebranding
                            #ChiMobileDesign


Outline
 Expectations
 Background
 Journey
 Behaviors
 Design/Business Strategy
@mobilebranding
             #ChiMobileDesign


Background
@mobilebranding
                                      #ChiMobileDesign


    Background: About Mobile Anthem

`
@mobilebranding
                                                      #ChiMobileDesign


Background: Brief History of Mobile

                   1973 - Martin Cooper’s 1st mobile call - US
                   1979 - First cellular phone network - Japan
                   +14 yrs, 1987 - Gordon Gecko - US

                   1993 - First SMS data services - Finland*
                   +9 yrs, 2002 - American Idol - US

                   1999 - First mobile internet - Japan
                   +8 yrs, 2007 - First iPhone - US

                   2005 - E911 Mandate - US
 “greed is good”
                   +5 yrs, 2010 - Foursquare
@mobilebranding
                                 #ChiMobileDesign


Background: Mobile Promise - McD’s 2011
@mobilebranding
                            #ChiMobileDesign


Background: Internet 1996
@mobilebranding
                                        #ChiMobileDesign


      The Journey: Presenter - Building Brands




22 in 10
@mobilebranding
                                  #ChiMobileDesign


The Journey: Presenter - Building Brands
Mobile Behaviors & Design
Mobile Behaviors & Design
Mobile Behaviors & Design
Mobile Behaviors & Design
Mobile Behaviors & Design
Mobile Behaviors & Design
Internal coordination
Latest news in
   resistance
International
   relations
#Libyana
Life...is
Life... made of Behaviors
Behaviors
@mobilebranding
                                                          #ChiMobileDesign


 Behaviors: 30 Minutes vs. 30 Seconds
    Planned          vs.                      Unplanned
    Sitting                                   Standing/Walking
    Create                                    Consume
    Big display                               Small display
    Keyboard and mouse                        Keypad and camera
    Concentrate                               Multi-task
    Email                                     SMS
    PC/Laptop                                 Cellphone


    [Tablets behaviors are highlighted in green]


1. Tomi Ahonen, Almanac 2010
@mobilebranding
                                                                                           #ChiMobileDesign


Behaviors: What Do Consumers Want?

 0.5

  0.4

   0.3

    0.1

         0
 Social Norms
            Utility
                                      Mobile Savvy
                                                  Attitude
                                                                                Info-Seeking
DRIVING CONSUMER ACCEPTANCE OF MOBILE MARKETING: A THEORETICAL FRAMEWORK
AND EMPIRICAL STUDY, Journal of Electronic Commerce Research, VOL. 6, NO.3, 2005. n=1028
@mobilebranding
                                       #ChiMobileDesign


  Behaviors: Are all behaviors good?




http://youtu.be/EHlN21ebeak
@mobilebranding
                        #ChiMobileDesign


A Strategy for Design
@mobilebranding
                         #ChiMobileDesign


The New Reality

 Consumers
    have control
    are savvier
    are connected

 It’s about content

 The winners will know
 consumer behaviors
@mobilebranding
                         #ChiMobileDesign


POP - Points of Parity
@mobilebranding
                             #ChiMobileDesign


POD - Points of Difference
@mobilebranding
                                            #ChiMobileDesign


CIB: You Are NOT the customer
...even if you are




                     Homer as Focus Group
@mobilebranding
                                       #ChiMobileDesign


CIB: You Are NOT the Customer



 “Who uses SMS? I don’t use it.”
   - Chicago area mobile UX designer

 It’s the most commonly use feature of mobile
      More Texts than calls
      Teens girls text 4,050/mn
@mobilebranding
                                   #ChiMobileDesign


You Must Target
 ...or you will not hit anything
@mobilebranding
                  #ChiMobileDesign


You Must Target
@mobilebranding
                                 #ChiMobileDesign


Don’t Change Behaviors




                         http://youtu.be/qRCBViNVDFQ
@mobilebranding
                                                       #ChiMobileDesign


Enable Existing Behaviors
 Gillette Venus Spring Break Campaign ‘06
 • Memories with Friends: Photos on the beach
 • Hook-ups: Textual Flirting
 • Bored while traveling: VenusBeach mobile game




                                Photo Anthem™



                                                   Textual Flirting™
VenusBeach Mobile game
@mobilebranding
                           #ChiMobileDesign


Use Insights
 Underlying behaviors

 Shaving for men AFFIRMS
   their masculinity
@mobilebranding
                 #ChiMobileDesign




For women, shaving
  REVEALS their feminimity
@mobilebranding
                                          #ChiMobileDesign


Use Insights
 Which is why Intuition and Breeze were big hits
@mobilebranding
                                                                          #ChiMobileDesign

                                                              LEGEND
      Design for Market Reach                                 Color refers to hype
                                                                RED = overhyped
                                                                GREEN = underhyped
Blow                                                          Size = consumer potential
Your                           Aug-
Mind                          mented
                              Reality
Quality of Interaction




                                 Apps
                                                       mWeb
                                         2D                          mVideo
                                        Codes
                                                        LBS        MMS


                                                                                       IVR

                                                                                     SMS

Yawn

                         0%                     Market Reach                          100%
@mobilebranding
                              #ChiMobileDesign


Do Good - People Like It




http://youtu.be/LBhO424NzIU
THANK YOU!

  Hugh Park Jedwill
    CEO/Founder
   Mobile Anthem

Text “anthem” to 41411
  for presentation link

    @mobilebranding
hugh@mobileanthem.com
   312.912.2837 (m)

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Mobile Behaviors & Design

  • 1. @mobilebranding #ChiMobileDesign Mobile Behaviors & Design Presented June 14, 2011 Hugh Jedwill, CEO, Mobile Anthem @mobilebranding
  • 2. @mobilebranding #ChiMobileDesign Outline Expectations Background Journey Behaviors Design/Business Strategy
  • 3. @mobilebranding #ChiMobileDesign Background
  • 4. @mobilebranding #ChiMobileDesign Background: About Mobile Anthem `
  • 5. @mobilebranding #ChiMobileDesign Background: Brief History of Mobile 1973 - Martin Cooper’s 1st mobile call - US 1979 - First cellular phone network - Japan +14 yrs, 1987 - Gordon Gecko - US 1993 - First SMS data services - Finland* +9 yrs, 2002 - American Idol - US 1999 - First mobile internet - Japan +8 yrs, 2007 - First iPhone - US 2005 - E911 Mandate - US “greed is good” +5 yrs, 2010 - Foursquare
  • 6. @mobilebranding #ChiMobileDesign Background: Mobile Promise - McD’s 2011
  • 7. @mobilebranding #ChiMobileDesign Background: Internet 1996
  • 8. @mobilebranding #ChiMobileDesign The Journey: Presenter - Building Brands 22 in 10
  • 9. @mobilebranding #ChiMobileDesign The Journey: Presenter - Building Brands
  • 16. Internal coordination Latest news in resistance International relations #Libyana
  • 19. @mobilebranding #ChiMobileDesign Behaviors: 30 Minutes vs. 30 Seconds Planned vs. Unplanned Sitting Standing/Walking Create Consume Big display Small display Keyboard and mouse Keypad and camera Concentrate Multi-task Email SMS PC/Laptop Cellphone [Tablets behaviors are highlighted in green] 1. Tomi Ahonen, Almanac 2010
  • 20. @mobilebranding #ChiMobileDesign Behaviors: What Do Consumers Want? 0.5 0.4 0.3 0.1 0 Social Norms Utility Mobile Savvy Attitude Info-Seeking DRIVING CONSUMER ACCEPTANCE OF MOBILE MARKETING: A THEORETICAL FRAMEWORK AND EMPIRICAL STUDY, Journal of Electronic Commerce Research, VOL. 6, NO.3, 2005. n=1028
  • 21. @mobilebranding #ChiMobileDesign Behaviors: Are all behaviors good? http://youtu.be/EHlN21ebeak
  • 22. @mobilebranding #ChiMobileDesign A Strategy for Design
  • 23. @mobilebranding #ChiMobileDesign The New Reality Consumers have control are savvier are connected It’s about content The winners will know consumer behaviors
  • 24. @mobilebranding #ChiMobileDesign POP - Points of Parity
  • 25. @mobilebranding #ChiMobileDesign POD - Points of Difference
  • 26. @mobilebranding #ChiMobileDesign CIB: You Are NOT the customer ...even if you are Homer as Focus Group
  • 27. @mobilebranding #ChiMobileDesign CIB: You Are NOT the Customer “Who uses SMS? I don’t use it.” - Chicago area mobile UX designer It’s the most commonly use feature of mobile More Texts than calls Teens girls text 4,050/mn
  • 28. @mobilebranding #ChiMobileDesign You Must Target ...or you will not hit anything
  • 29. @mobilebranding #ChiMobileDesign You Must Target
  • 30. @mobilebranding #ChiMobileDesign Don’t Change Behaviors http://youtu.be/qRCBViNVDFQ
  • 31. @mobilebranding #ChiMobileDesign Enable Existing Behaviors Gillette Venus Spring Break Campaign ‘06 • Memories with Friends: Photos on the beach • Hook-ups: Textual Flirting • Bored while traveling: VenusBeach mobile game Photo Anthem™ Textual Flirting™ VenusBeach Mobile game
  • 32. @mobilebranding #ChiMobileDesign Use Insights Underlying behaviors Shaving for men AFFIRMS their masculinity
  • 33. @mobilebranding #ChiMobileDesign For women, shaving REVEALS their feminimity
  • 34. @mobilebranding #ChiMobileDesign Use Insights Which is why Intuition and Breeze were big hits
  • 35. @mobilebranding #ChiMobileDesign LEGEND Design for Market Reach Color refers to hype RED = overhyped GREEN = underhyped Blow Size = consumer potential Your Aug- Mind mented Reality Quality of Interaction Apps mWeb 2D mVideo Codes LBS MMS IVR SMS Yawn 0% Market Reach 100%
  • 36. @mobilebranding #ChiMobileDesign Do Good - People Like It http://youtu.be/LBhO424NzIU
  • 37. THANK YOU! Hugh Park Jedwill CEO/Founder Mobile Anthem Text “anthem” to 41411 for presentation link @mobilebranding hugh@mobileanthem.com 312.912.2837 (m)