Morris_Hal_Res_Final
- 1. Continued HAL MORRIS 16634 S. 38th Way, Phoenix, AZ 85048 www.linkedin.com/in/halkmorris 602-432-7412 - hmorris46@gmail.com LEAD SALES ENGINEER Advancing sales through excellence in customer consultation, industry expertise and solution design Customer-centric Sales Engineer with an extensive record of achievement in supporting sales. Exceptional technical trainer and sales coach: able to learn new technologies quickly and train others at all skill levels. Professional technical troubleshooter able to identify root causes in the OSI model. Core competencies include: – Sales Process – Network Solutions Design – Telecommunications – Special Projects – Customer Requirements – Proposals/Bid Response – Problem Solving – Broad Technical Skillsets – Training – Coaching – Customer Service – Cyber Security – Cloud Computing – Virtualization – Managed Services – Trusted Network Advisor RECENT CAREER HIGHLIGHTS Turned a hostile potential client into a 100% satisfied repeat customer and attained a “Trusted Resource” status. Captured many circuits from competitors via excellence in consultation and support as the primary point of contact. Accustomed to “Raising the Bar” of every recent company worked for. PROFESSIONAL EXPERIENCE LEVEL 3 COMMUNICATION 2010-2015 NETWORK APPLICATION ENGINEER Provided direct support to six Senior Account Managers in the Phoenix office. Designed, presented, supported, and managed provisioning and ordering of complex network solutions for the office's largest customers. Developed layer 1 (fiber), layer 2 (Ethernet), and layer 3 (IP) solutions. Highlights Propelled Sprouts Market network from 2 distribution centers and 30 stores to more than170 locations and 7 distribution centers, a new headquarters, and an intelligent, high-speed backbone network interconnecting diverse data centers by integrating diverse technologies into a uniform network design. Secured an eventual change of 30 circuits from AT&T to tw telecom by supplying detailed consulting assistance with Pulte Homes; personally oversaw provisioning/installation details to ensure smooth, on-schedule delivery; served as point of contact for the client and earned their trusted advisor status. Advanced the level of competence of non-technical team members in understanding network communication technologies and how to apply them to client needs. Played a key role as subject matter expert tasked to train the entire Network Application Organization (NAO) of more than 100 technology professionals, each impacting 6-12 other sales or support personnel, in working with new and emerging technologies such as Cyber Security, Managed Services, DDoS and IPv6. RWC INTERNATIONAL 2010 NETWORK ADMINISTRATOR (TEMPORARY) Managed the daily operations of desktop, server, router, and PBX systems. Highlights Accelerated delivery of requests from weeks of waiting to 24 hours by realigning priorities to those with immediate needs. CONTRACTOR 2008-2010 COMMUNICATIONS DESIGNER Designed and provided scope of work for fiber optic, copper cable communications, and grounding cables for major, complex construction sites. Highlights Created the successful bid for cabling and fiber services from blueprints for the Diamondback's and Rockies’ spring training baseball facility in Scottsdale, AZ. Delivered bids on short schedules to fit timelines of primary contractors.
- 2. HAL MORRIS Page 2 602-432-7412 - hmorris46@gmail.com Professional Experience, Continued STRATASOFT 2008-2009 SERVER TECHNICIAN (CONTRACT) Played a key role in troubleshooting progressive dialer problems installed in a major call center. Highlights Identified a heat-related issue in the design of the server and resolved by removing the top off the server and mounting a portable fan; led to a design change in the product to accommodate greater air flow. ABLE INC. 2008-2009 SALES ENGINEER Developed estimates for fiber, copper, and grounding services based on construction blueprints for a major provider of communication cabling for schools and public libraries taking advantage of E-Rate federal funding to purchase products and services. Highlights Designed and estimated to fit the cabling and wireless requirements for the Yuma Public Library, a large construction project 2 football fields in size (2 stories) with 27 wireless nodes, 2 integrated network adapters, and miles of fiber and copper cabling. ADDITIONAL EXPERIENCE AT&T, Data Network Consultant: Delivered sales engineering support to the sales teams for such global customers as American Express, Ameriprise, Honeywell, Cendent Corporation, Royal Dutch Shell Group (Shell Oil), Lexmark, Nokia, Ericsson, Schlumberger, and Alimentation Couche-Tard. Replaced BT in EMEA with AT&T VPN services (26 locations). Electric Lightwave, Sales Engineer, Sales Engineer Manager, Sr. Manager: Provided technical support to sales teams in three states and eventually oversaw activities in seven states. Transitioned the company to new owners. MCI Systemhouse, Technical Architect: Supported projects upgrading public safety (police, fire, and 911 systems) in major cities across the globe, including New York, London, and Madrid. MCI/AT&T, Sr. Sales Engineer: Served in such roles as Special Projects Liaison to the Director of Operations and the Vice President of Operations of MCI, Marketing Manager leading complex responses to requests for proposals (RFPs), and Sales Engineer. Won the bid for American Express’s EMEA expansion, implemented a global VSAT network for Schlumberger, spun-off the Ameriprise network from AMEX, and designed an integrated backbone that interconnected Sprouts Marketplaces, headquarters, and geographically diverse data centers into a universally homogenous network. EDUCATION MASTER OF SCIENCE, COMPUTER INFORMATION SYSTEMS, University of Phoenix BACHELOR OF ARTS, BUSINESS MANAGEMENT, University of Phoenix ASSOCIATE’S DEGREE, BUSINESS, University of Utah TECHNICAL BACKGROUND Certifications: Carrier Ethernet Certified Professional (CECP 2.0), CCNA, CCDA, RaaS Level 1, VMware Sales Professional (VSP), VMware Technical Sales Professional (VTSP), Registered Cable Distribution Designer (RCDD) Solutions: o Enterprise Solutions for Customers Needing MPLS-Based (Layer 3) Numerous Location Interconnections Such as Between Branch Offices and Headquarters. o Major Service Centers and Distribution Complexes Utilizing High-Speed/Low-Latency VPN Services (Layer 2) Both in the Metro and Wide Area Networks (LAN/MAN/WAN) o Interconnections for Cloud-Based Providers and Business Consumers (Amazon Web Services, Bluelock, and Verticore) Utilizing Intelligent Dynamic Network Connections o Design of High-Speed High-Capacity Interconnections Between Data Centers