My process story
0 likes239 views
The document discusses user event driven processes and process management. It outlines that processes take inputs, perform actions, and produce outputs to provide value. Process management models tasks and interactions as processes to improve agility and performance. The document advocates for a user centered BPMS that is driven by events, decisions, rules, collaboration tools, and integration of systems and analytics to create unified triggers. It should be adaptable, run on multiple devices, understand roles and preferences, and provide modular flexibility through app stores.
![Thank you for listening Contact Information: Email: [email_address] way-consulting.co.uk Web: www.holloway-consulting.co.uk Phone: +44 (0) 7973 712255](https://image.slidesharecdn.com/myprocessstory-120208070129-phpapp02/85/My-process-story-13-320.jpg)
My process story
- 1. User Event Driven Processes Simon Holloway
- 2. Agenda Set the scene Market Map Creativity Value Change The Story
- 3. What is a process? Any activity in an organisation or between organisations, that: Takes an input Performs some action on the input Produces an output Provides value to the parties taking part Some of these activities: Differentiate the organisation from its competitors Provide support for regulations and governance Are necessary to run the organisation, but provide no differentiation
- 4. What is Process Management? Process Management is a holistic management practice that models an enterprise's human and machine tasks and the interactions between them as processes with the view of improving agility and performance. It is a structured approach employing methods, policies, metrics, management practices and software tools to manage and continuously optimize an organization's activities and processes. Definition built from Wikipedia, Gartner and ZDnet
- 5. Market Map Commodity Platform Intellect Solutions GLOBAL SIs Vertical Specialist Consultants BPMS ERP VENDORS BI VENDORS CRM/SCM VENDORS PLM/HR VENDORS BRMS Process Modelling BAM EAI Enterprise Architecture Specialist Vertical Common Apps/Frameworks Mobile AppLet Vendors Process Analyzer CEP
- 6. The 4 ages of IT in last 60 years DBMS, Structured methods BPMS, BRMS, EAI, ERP, CRM, SCM SOA, SaaS Structured Process Management Services Event-Driven
- 7. So what technology do we need? User centered BPMS Processes are event-driven; therefore involve decisions Decisions are driven by known or derived rules Apps stores and applets - management Collaboration tools built into the process Complex event processing Integration of core systems, events and analytics to create unified triggers Built on top not rip and replace Driven by triggers Will run on multiple device types Understand roles and preferences Modular flexibility (App stores) Can be adapted by the User Aggregated into standard interfaces - mail, facebook
- 8. Collaboration – but for whom Source: Rethinking knowledge work: A strategic approach“, Thomas Davenport, McKinsey Quarterly, February 2011
- 9. Why Need to maximise the use of each knowledge worker Must be able to adapt at the customer interface Go the last 20% on lowering costs Need to get people working together Generation Y will not work in a green screen paradigm
- 10. My Hockey Administration Story Event 1 Event 2 Event 3 Event 4
- 11. How do I get ready? Identify your key processes Identify those that differentiate you from your competition Check that the process you think you have is actually what happens Identify the applications and programs and databases involved in your process. Identify data inconsistencies
- 12. Where am I? What have I got? Is it worth it?
- 13. Thank you for listening Contact Information: Email: [email_address] way-consulting.co.uk Web: www.holloway-consulting.co.uk Phone: +44 (0) 7973 712255