MYC Project Summary
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The document summarizes the GA MYC project which developed a student portal for MYC, a nonprofit that supports disadvantaged youth. The portal aimed to engage students by building confidence and providing a clear action plan and record of accomplishments. User research was conducted, problems identified, and prototypes of a strengths profile, action plan, and project portfolio were created and tested with MYC staff and students. Feedback was incorporated into the final designs.
MYC Project Summary
- 1. GA MYC project Jess Hooper, Katie Sonder, Kate Maslovskaya 25 August 2016 1
- 2. A strength based approach improves hope, wellbeing, student engagement and success 2 MYC is a non-profit organisation that supports disadvantaged youth by up-skilling, career counselling to help these individuals get back into the workforce. MYC originally indicated that they struggle with youth disengagement and is looking for a product, preferably a game to help engage their students in processes to discover their strengths, interests, goals. The Brief We developed the MYC Student Portal to assist with student engagement by building confidence through encouragement where the students can visit to see their strengths and skills, provide a clear action plan to help them achieve their goals and to reinforce their ability through small wins by keeping track of the projects they completed during their tenure at MYC. With a completed Student Portal providing evidence to future employers of the student's capabilities. The Solution Client Brief
- 3. Approach UX Design Process and methodologies used to develop MYC Student Portal 3 01 Research User research Business research Comparative analysis Aggregate insights Week 1 > 02 Design Turn insights into tangible ideas Narrow down promising solution concepts Design Studios, Ideation methods 03 Prototype Determine what to prototype Create prototypes 04 Test Test the prototype with the users Get feedback Iterate! Week 2 > Week 3 > Problem statement Opportunity for design Solution hypothesis Low and medium fidelity prototypes Validated design recommendations
- 4. Defining the problem and generating potential solutions. 4 The initial brief was very open and the main objective was to tackle disengagement. Disengagement was a too broad an issue so we focused our first week researching the youth care industry, interviewing staff and students at Marist Youth Care to get a clear understanding of their problems and where we could add value. The result of this was four clear and concise problem statements we felt we had the ability to solve. Research Through various ideation and design methodologies, we generated a number of ideas and settled on creating a Desktop and Mobile Student Portal. The portal encompassed three unique areas: a Strengths/Skills Profile, an Action Plan, a Project Portfolio. This would allow students to input skills/strengths identified through testing done at MYC, build an action plan to develop these strengths and skills, track progress, record experiences and build a portfolio of their work to show to future employers. Design Approach
- 5. Prototyping concept and testing with MYC staff and students 5 A medium fidelity prototype of each component of the portal was produced, I was responsible for building The Strengths Profile which was a single page to capture and highlight all of a student's strengths and capabilities. Prototype Approach Test The initial concept of a Student Portal was tested with both staff and a student at MYC to gauge expectations and excitement for the solution. The feedback for the concept was positive and recommendations were given to improve the deliverable. A final round of testing was done after all prototypes were built with a single member of the MYC team. Who was able to give some final insights into improving usability which was incorporated into our final designs.
- 6. Final Deliverable 6 Medium fidelity prototype of the Strengths Profile, Action Plan, Project Portfolio. Design Documentation and next steps to be passed to developers and visual designers to build. Deliverable Approach Strengths Profile Action Plan Project Portfolio