Navigating Pains When Moving Your Training Solution to the Public Cloud
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1) ForgeRock faced challenges in moving their identity management training from on-premise to Google Cloud due to the increased complexity of training users on cloud-based solutions with frequent updates. 2) CloudShare helped address these challenges by allowing ForgeRock to easily create training environments that replicate their cloud solution, make quick edits to account for constant changes, manage classes at high volume, provide cross-platform training, and control costs through automatic resource capping. 3) The webinar discussed how CloudShare helped ForgeRock set up effective training labs on Google Cloud to train users on their complex, cloud-based identity management product.
Navigating Pains When Moving Your Training Solution to the Public Cloud
- 1. 1 Navigating pains when Moving Your Training Solution to the Public Cloud
- 2. 2 Housekeeping • Webinar is recorded and will be shared • Ask questions using the Q&A button • Add your thoughts into the chat • Vote in audience polls • Check out past webinars: bit.ly/cs-webinars
- 3. 3 • Paradigm shift to DevOps and the cloud • The need for hands-on training for complex software • Challenges ForgeRock University faced moving to Google Cloud • How CloudShare helped address challenges in ForgeRock’s training transition • Q&A Content
- 4. 4 Speakers Kevin Streater Vice President ForgeRock University ForgeRock Michal Frenkel Vice President, Product CloudShare
- 5. 5 POLL DEMOGRAPHICS What is your role in the organization?
- 6. 6 SW is undergoing a paradigm shift that adds complexity Commodity clouds Dev-Ops tools
- 7. 7 The shift from on-prem to public cloud
- 8. 8 POLL WHICH CLOUD? Which cloud(s) are you currently using?
- 9. 9 More frequent software deployments, faster lead times, quicker incident recovery times How do they compare, and what does it mean
- 10. 10 Your product is complex The ecosystem on which it is deployed is also complex This complexity requires training you need to train users how to operate your complex product in a complex ecosystem hands-on labs are the most effective means for training
- 11. 11 Case in Point
- 12. 12 ForgeRock is the leader in digital identity, delivering modern and comprehensive Identity and Access Management solutions for consumers, employees and things to simply and safely access the connected world ForgeRock: The modern identity platform for your consumers, workforce, and things Consumers Workforce Things
- 13. 13
- 14. 14 ForgeRock’s Move to Cloud • Product • New software releases once every 6 months • Update training materials and labs twice a year On-Prem Software • Ecosystem • New software releases every 2-3 weeks • Changes to cloud itself • Frequent updates to training materials and labs Cloud Software ...and we also had to use new Dev-Ops tools
- 15. 15 15 How our world has changed
- 16. 16 Challenges Developing training environments that replicate the new cloud based solutions Accommodating constantly changing releases and updates - e.g. every time there is an update to Google Cloud (not just to our solution) Enabling high volume classes - need to train everyone on the new cloud installation, configuration, and functionality Cross platform training - across different public clouds and on-prem Unexpected charges on resources - avoid being surprised at the end of the month ...CloudShare helped us address these challenges! Updating course material need to frequently update class material to match the software changes
- 17. 17 POLL CHALLENGES What challenges are you facing?
- 18. 18 Introducing CloudShare Virtual labs leader for past 12 years Hundreds of customers Over 18,000,000 training hours delivered in 2019 Tens of events powered by CS Offering ILT and VILT on GCP, Azure, and AWS Instructor-led Virtual Instructor-led Certification Self-paced Events On-premise / Saas
- 19. 19 Develop training environments that replicate your solution Create your environments - Easily create your architecture using a step by step wizard
- 20. 20 Accommodate constantly changing releases and updates Quick edits Quickly and safely edit only what has changed in your architecture or software. No need to start from scratch
- 21. 21 Accommodate high volume classes Class management Easy class setup, management and automatic teardown
- 22. 22 Cross platform training Multiple Cloud View Easy to use interface, allowing access to machines on any cloud. Interactive communication features including: • Chat • Raise hand to request assistance • Observe while the instructor zooms into the environment and helps out. Trainers can customize the student viewer by adding a variety of content: • Class overview • Resources • Surveys • And more Each VM on the commodity cloud is displayed in its own tab.
- 23. 23 Central class management console Instructor console Monitor and assist students while they work with “over the shoulder” and “zoom in” capabilities Communicate with the entire class or with individual students Thumbnail display of student environments at a glance Zoom-in and take control to help out in real time
- 24. 24 Effective resource management Resource control Tight cost control capabilities enable automatic capping of expense
- 25. 25 Setting up Training Labs for Google Cloud
- 26. 26 CloudShare helps address training challenges Replicate your solution Quick edits Class management Cross platform training Instructor console Resource control
- 27. 27 Q&A
- 28. 28 Thank you