The document discusses the role of information and communication technology (ICT) platforms in active crowdsourcing, focusing on sentiment analysis of public text data, including comments and reviews, to aid businesses and policymakers. It highlights the importance of social media analytics in gathering and analyzing citizen opinions for informed decision-making, as well as the front-end components like dashboards that facilitate interaction between stakeholders and citizens. Overall, it emphasizes how technology can enhance participation and collaboration in policy formulation and public discourse.