6th Canadian Learning Commons Conference
                                              University of Calgary
                                                  7-9 May 2012




                    Negotiating meaning,
                     negotiating place

                    Peer mentoring and student
                   participation in the Learning
                             Commons


Keith Kirkwood
School of Language and Learning
Presentation outline


• Victoria University, Melbourne Australia

• The Learning Commons

• Principles and pedagogy

• A tour of peer learning places in the Learning Commons and
  introductions to our mentors

• Future directions
Where is Victoria University?




        Image source: http://odt.org/Pictures/sideb.jpg
Victoria University, Melbourne Australia
-- not that Canadian one ;)

• Multi-campus – 11 campuses
• Multi-sector university (higher ed, vocational ed, further ed)
• VU students are culturally and linguistically diverse (CALD), with:

    •   a high proportion from low socio-economic status (SES),
    •   part-time students,
    •   first in the family university students,
    •   mature-age students (60% over 25), and
    •   students who work for more than 15 hours/week.

   “The challenge for VU is to embrace its diversity and aim to maximise
   access and success for all its students.”
                                                          Kent & McLennan, 2007
Victoria University’s
Learning Commons 2007-present

    Collaborative service model
    established for the delivery of a
    range of student learning
    needs, consisting of a LC               Peer mentoring components in the
    partnership between:                    partnership:

•   Library                             •   Student assistants (after-hours)
•   IT Services                         •   Students-as-staff
•   Career services                     •   Peer-career advisers
•   Office of PG Research               •   Research Ambassadors
•   Learning Support Services           •   Student Rovers, Writing Mentors
•   Student Leadership
Founding principles for the VU
Learning Commons

Learning oriented
   Facilitates active, independent and collaborative learning
Learner centred
   Focuses on student needs, preferences and work patterns
University wide
   Part of university-wide development of learner autonomy
Flexible
   Responsive to the changing needs of learners for resources and support
Collaborative
   Based on collaboration between different learning support areas in the university.
Community building
   Provides a hub for physical and virtual interaction for staff and students.
VU Learning Commons pedagogy

Putting learning into the learning commons.

  “In a learner-centred environment, attention is paid to the experience,
   knowledge, skills, attitudes and beliefs that learners bring to the
   university.”
                                    (Gabb 2005 p. 1)

Learning is made visible through learner-centred pedagogies.

• Collaborative learning
• Active and autonomous learning
• Peer learning
Student Rovers desk
Student Rovers


 “Providing opportunities for student employment on campus together
 with a more ‘approachable’ level of service as the human face of the
 Learning Commons.”
                                                Kiel, R., & Gallagher, A. (2011)


  Rovers:

  • Assist with basic student queries related to using and locating core facilities,
    information resources, software and hardware;

  • Help students to clarify and articulate basic issues related to their learning
    strategies.
Student Rovers


 Framing rovers as junior staff in a service delivery hierarchy is not the
 only way in which the rovers’ role can be construed. An alternative
 way of conceptualising rovers is to frame them as students; as
 student mentors who have demonstrated their practical
 understanding of academic institutions and practices by their good
 academic results. Understood in this way, rovers are students paid to
 be students, not students paid to be staff; they are ‘students as
 students’ rather than ‘students as staff ’.

                                (McCormack, Pancini & Tout, 2010, p. 46)
Student Rovers
Student Rovers


 A Student Rover’s comment at the end of a shift:

 “At the end of that day shift when I was in the train what I … realised
 was that at that moment not only professional help took place but a
 social network between a Rover and a student, a social network
 between a student and the learning commons, and finally, in a
 broader sense a network between a learner and VICTORIA
 UNIVERSITY took place in a positive way.”

                                        (Kiel & Gallagher, 2011)
Rovers video: http://youtu.be/JnUxGvFsud0
Research Ambassadors area
Research Ambassador program
   The Research Ambassador program is a joint initiative from the Office for
   Postgraduate Research (OPR), the Office for Research (OfR) and the University
   Library

 Research Ambassadors at Victoria University provide peer-to-peer research support
   to both research students and staff in a range of areas including:
• quantitative and qualitative research design and data analysis
• document formatting
• EndNote
• NVivo
• data and file management
• library research databases and other areas

   In addition to face-to-face support, the Research Ambassadors created a Facebook
   page and Skype and Twitter accounts as methods of broadening their reach for
   communicating with clients.
Research Ambassadors




         http://guides.library.vu.edu.au/seekRA
Research Ambassador



     “Being a RA enables me to expose myself
     to the other disciplines colleagues are
     working on, which broadens my vision and
     enables me to approach my own research
     assignment from multiple angles. I wish I
     could spare more time learning from other
     RAs, as a process toward my professional
     development.”
Peer Career Advisors (PCA) area at
Footscray Park campus
PCA video: http://youtu.be/M_t9mx4P2HA


STUDENT CAREER DEVELOPMENT
http://www.facebook.com/victoria.jobs

STUDENT CAREER DEVELOPMENT
https://twitter.com/#!/Victoria_Jobs

STUDENT CAREER DEVELOPMENT
http://www.snap.vu.edu.au/blogs/


STUDENT CAREER DEVELOPMENT
http://guides.library.vu.edu.au/writing_space
Writing Space entrances at two
campuses
Writing Space – Footscray Park
campus
Writing Space consultation
Writing mentor video: http://youtu.be/qlB2z_vDus8
Where to from here?

• Increased development of the mentoring learning community as the
  Learning Commons positions itself at the centre.

• Increased cross-referrals of the mentoring programs.

• Increased resource development by the mentoring groups.

• Increased student governance in the Learning Commons and student
  participation in curriculum renewal.

• Senior mentor roles provide increased leadership in T&L
  opportunities
References
Keating, S., & Gabb, R. (2005). Putting learning into the learning commons: a literature review. Retrieved March,
     2010 from http://eprints.Victoria University.edu.au/94/

Keating, S., Kent, P.G. & McLennan, B. (2008). 'Putting learners at the centre: the Learning Commons journey at
     Victoria University', in B. Schader (ed.), Learning Commons: evolution and collaborative essentials. Oxford:
     Chandos, pp. 297-324.

Kent, P. G., & McLennan, B. (2007, 10-11 December). Developing a sustainable staffing model for the learning
    commons: The Victoria University experience. Paper presented at the International Conference on Information
    and Learning Commons: Enhancing its Role in Academic Learning and Collaboration, Hong Kong University of
    Science and Technology.

Kiel, R., & Gallagher, A. (2011, 30-31 March). Developing buildings, services and 'partnerships in learning’ at the
      Victoria University learning Commons. Paper presented at the 2nd Annual Learning Commons Development
      and Design Forum, Brisbane.

Kirkwood, K., Best, G., McCormack, R., & Tout, D. (2012). Student mentors in physical and virtual learning spaces.
     In M. Keppel, K. Souter & M. Riddle (Eds.), Physical and Virtual Learning Spaces in Higher Education:
     Concepts for the Modern Learning Environment (pp. 278-294). Hershey, PA: IGI Global.

McCormack, R., Pancini, G. & Tout D. (2010), Learningful work: Learning to work and learning to learn. In
   International Journal of Training Research 8: 40–52.
CONTACT DETAILS

Keith Kirkwood                     Frances ONeil                   Adrian Gallagher
The Writing Space                  Associate Librarian             Learning Commons Manager
School of Language and Learning    Information Services            Victoria University
Victoria University                Victoria University             Melbourne Australia
Melbourne Australia                Melbourne Australia

PHONE +61 3 9199 4015              PHONE +61 3 9199 4065           PHONE +61 3 9199 4503
EMAIL keith.kirkwood@vu.edu.au     EMAIL frances.oneil@vu.edu.au   EMAIL adrian.gallagher@vu.edu.au
http://www.snap.vu.edu.au




Garry Potter                       Rob Vague
Manager, Library Staff Resources   Peer Career Advisors
Victoria University                Team Leader Careers Education
Melbourne Australia                Victoria University
                                   Melbourne Australia

PHONE +61 3 9199 5932              PHONE +61 3 9199 4944
EMAIL garry.potter@vu.edu.au       EMAIL rob.vague@vu.edu.au

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Negotiating meaning, negotiating place: Peer learning and student participation in the learning commons

  • 1. 6th Canadian Learning Commons Conference University of Calgary 7-9 May 2012 Negotiating meaning, negotiating place Peer mentoring and student participation in the Learning Commons Keith Kirkwood School of Language and Learning
  • 2. Presentation outline • Victoria University, Melbourne Australia • The Learning Commons • Principles and pedagogy • A tour of peer learning places in the Learning Commons and introductions to our mentors • Future directions
  • 3. Where is Victoria University? Image source: http://odt.org/Pictures/sideb.jpg
  • 4. Victoria University, Melbourne Australia -- not that Canadian one ;) • Multi-campus – 11 campuses • Multi-sector university (higher ed, vocational ed, further ed) • VU students are culturally and linguistically diverse (CALD), with: • a high proportion from low socio-economic status (SES), • part-time students, • first in the family university students, • mature-age students (60% over 25), and • students who work for more than 15 hours/week. “The challenge for VU is to embrace its diversity and aim to maximise access and success for all its students.” Kent & McLennan, 2007
  • 5. Victoria University’s Learning Commons 2007-present Collaborative service model established for the delivery of a range of student learning needs, consisting of a LC Peer mentoring components in the partnership between: partnership: • Library • Student assistants (after-hours) • IT Services • Students-as-staff • Career services • Peer-career advisers • Office of PG Research • Research Ambassadors • Learning Support Services • Student Rovers, Writing Mentors • Student Leadership
  • 6. Founding principles for the VU Learning Commons Learning oriented Facilitates active, independent and collaborative learning Learner centred Focuses on student needs, preferences and work patterns University wide Part of university-wide development of learner autonomy Flexible Responsive to the changing needs of learners for resources and support Collaborative Based on collaboration between different learning support areas in the university. Community building Provides a hub for physical and virtual interaction for staff and students.
  • 7. VU Learning Commons pedagogy Putting learning into the learning commons. “In a learner-centred environment, attention is paid to the experience, knowledge, skills, attitudes and beliefs that learners bring to the university.” (Gabb 2005 p. 1) Learning is made visible through learner-centred pedagogies. • Collaborative learning • Active and autonomous learning • Peer learning
  • 9. Student Rovers “Providing opportunities for student employment on campus together with a more ‘approachable’ level of service as the human face of the Learning Commons.” Kiel, R., & Gallagher, A. (2011) Rovers: • Assist with basic student queries related to using and locating core facilities, information resources, software and hardware; • Help students to clarify and articulate basic issues related to their learning strategies.
  • 10. Student Rovers Framing rovers as junior staff in a service delivery hierarchy is not the only way in which the rovers’ role can be construed. An alternative way of conceptualising rovers is to frame them as students; as student mentors who have demonstrated their practical understanding of academic institutions and practices by their good academic results. Understood in this way, rovers are students paid to be students, not students paid to be staff; they are ‘students as students’ rather than ‘students as staff ’. (McCormack, Pancini & Tout, 2010, p. 46)
  • 12. Student Rovers A Student Rover’s comment at the end of a shift: “At the end of that day shift when I was in the train what I … realised was that at that moment not only professional help took place but a social network between a Rover and a student, a social network between a student and the learning commons, and finally, in a broader sense a network between a learner and VICTORIA UNIVERSITY took place in a positive way.” (Kiel & Gallagher, 2011)
  • 15. Research Ambassador program The Research Ambassador program is a joint initiative from the Office for Postgraduate Research (OPR), the Office for Research (OfR) and the University Library Research Ambassadors at Victoria University provide peer-to-peer research support to both research students and staff in a range of areas including: • quantitative and qualitative research design and data analysis • document formatting • EndNote • NVivo • data and file management • library research databases and other areas In addition to face-to-face support, the Research Ambassadors created a Facebook page and Skype and Twitter accounts as methods of broadening their reach for communicating with clients.
  • 16. Research Ambassadors http://guides.library.vu.edu.au/seekRA
  • 17. Research Ambassador “Being a RA enables me to expose myself to the other disciplines colleagues are working on, which broadens my vision and enables me to approach my own research assignment from multiple angles. I wish I could spare more time learning from other RAs, as a process toward my professional development.”
  • 18. Peer Career Advisors (PCA) area at Footscray Park campus
  • 24. Writing Space entrances at two campuses
  • 25. Writing Space – Footscray Park campus
  • 27. Writing mentor video: http://youtu.be/qlB2z_vDus8
  • 28. Where to from here? • Increased development of the mentoring learning community as the Learning Commons positions itself at the centre. • Increased cross-referrals of the mentoring programs. • Increased resource development by the mentoring groups. • Increased student governance in the Learning Commons and student participation in curriculum renewal. • Senior mentor roles provide increased leadership in T&L opportunities
  • 29. References Keating, S., & Gabb, R. (2005). Putting learning into the learning commons: a literature review. Retrieved March, 2010 from http://eprints.Victoria University.edu.au/94/ Keating, S., Kent, P.G. & McLennan, B. (2008). 'Putting learners at the centre: the Learning Commons journey at Victoria University', in B. Schader (ed.), Learning Commons: evolution and collaborative essentials. Oxford: Chandos, pp. 297-324. Kent, P. G., & McLennan, B. (2007, 10-11 December). Developing a sustainable staffing model for the learning commons: The Victoria University experience. Paper presented at the International Conference on Information and Learning Commons: Enhancing its Role in Academic Learning and Collaboration, Hong Kong University of Science and Technology. Kiel, R., & Gallagher, A. (2011, 30-31 March). Developing buildings, services and 'partnerships in learning’ at the Victoria University learning Commons. Paper presented at the 2nd Annual Learning Commons Development and Design Forum, Brisbane. Kirkwood, K., Best, G., McCormack, R., & Tout, D. (2012). Student mentors in physical and virtual learning spaces. In M. Keppel, K. Souter & M. Riddle (Eds.), Physical and Virtual Learning Spaces in Higher Education: Concepts for the Modern Learning Environment (pp. 278-294). Hershey, PA: IGI Global. McCormack, R., Pancini, G. & Tout D. (2010), Learningful work: Learning to work and learning to learn. In International Journal of Training Research 8: 40–52.
  • 30. CONTACT DETAILS Keith Kirkwood Frances ONeil Adrian Gallagher The Writing Space Associate Librarian Learning Commons Manager School of Language and Learning Information Services Victoria University Victoria University Victoria University Melbourne Australia Melbourne Australia Melbourne Australia PHONE +61 3 9199 4015 PHONE +61 3 9199 4065 PHONE +61 3 9199 4503 EMAIL keith.kirkwood@vu.edu.au EMAIL frances.oneil@vu.edu.au EMAIL adrian.gallagher@vu.edu.au http://www.snap.vu.edu.au Garry Potter Rob Vague Manager, Library Staff Resources Peer Career Advisors Victoria University Team Leader Careers Education Melbourne Australia Victoria University Melbourne Australia PHONE +61 3 9199 5932 PHONE +61 3 9199 4944 EMAIL garry.potter@vu.edu.au EMAIL rob.vague@vu.edu.au

Editor's Notes

  • #6: Peer mentoring and student participation in the learning commons Kirkwood - Victoria University, Melbourne Australia
  • #7: Founding principles Peer mentoring and student participation in the learning commons Kirkwood - Victoria University, Melbourne Australia
  • #17: Link to LibGuide link Peer mentoring and student participation in the learning commons Kirkwood - Victoria University, Melbourne Australia
  • #20: PCA from UTEP – good to mention int’l exchange Peer mentoring and student participation in the learning commons Kirkwood - Victoria University, Melbourne Australia
  • #29: Further involve faculty, break down divisions Leadership in T&L: in PCAs, Rovers, Peer programs have senior mentors VU encourages mentoring from the senior mentors – but they are still students Peer mentoring and student participation in the learning commons Kirkwood - Victoria University, Melbourne Australia
  • #31: Peer mentoring and student participation in the learning commons Kirkwood - Victoria University, Melbourne Australia