Nestle quality system
- 1. Nestle
- 2. Structure of Nestle Quality System:- Meeting Consumer’s expectation with healthy, tasty products Internal Quality Management System World’s largest private R & D Dept. Trained street food vendors Consumer feedback system
- 3. Consumers are the main priority of Nestle. All their quality system works to provide better, tastier and healthier products to consumer. We will discuss here about some departments of Nestle on which the quality of Nestle products depends. These are : - • Internal Quality management system & their functions • R & D dept. of Nestle • NFSI • Street vendors training program • Consumer feedback process
- 4. Internal Quality Management System & their functions • QMS guarantees food safety with quality standards world wide. • QMS is audited & verified by independent certification bodies as per ISO standards, norms, laws & regulatory requirements. • QMS goals are :- Enhance the quality of consumers lives every day. Offering tastier & healthier products world wide. Works with motto “good food, good life.” Ensuring consumer safe & high standard products. • QMS ensures same quality standard world wide but not the same product, as Nestle gives values to consumers in basis of their localities, regions, food habits, tastes, religion & cultural background. •Products vary zone wise in composition, recipe, packaging & branding.
- 5. Nestle Quality Policy • Build trust by offering products & services that match consumer expectation and preference. • Comply with all internal and external food safety, regulatory and quality requirement. • Gain a zero defect, no waste attitude by everyone in our company • Make quality a group wide objective.
- 6. How to produce good quality products From Farm to Fork :- QMS starts on farms, not only ensure high quality raw material, also enables farmers to protect or even increase their income. Quality by Design :- Nestle R & D network applies “ Quality by Design” motto to all products. Good Manufacturing Practice (GMP) :- Nestle apply GMP to ensure quality and food safety. GMP covers all aspects from manufacturing, SOP, people management & training, equipment maintenance, handling of materials. Hazard Analysis & Critical Control Points :- Nestle applies HACCP (Hazard Analysis & Critical Control Point) system to ensure food safety. HACCP identifies, evaluates, controls hazards that are significant for food safety. HACCP covers from raw materials to distribution and consumption.
- 7. R & D dept. and their functions • Nestle has world’s largest private food & nutrition research organization. • 5000 people working in R & D dept. world wide in 30 facilities. •Consists of scientists, engineers, nutritionists, designers, regulatory specialists and consumer care representatives. •R & D in India is a part of Nestle global R & D network, supports world wide product development and manufacturing excellence for Noodles. • New R & D center in Manesar helps Nestle South Asia Region with a greater “ regional consumer” focus. •R & D dept. in India enhance s Nestle spirit towards developing winning concepts, suited to local customer, brings out local concepts to provide “affordable nutrition, health & wellness.”
- 8. Role of R & D dept. in Quality and safety • An early warning network, which identifies and helps prevent potentials safety issues. • A microbiological safety network that provides fast and reliable microbiology safety assessments. • An analytical methods network to develop and improve analytical standards. • A global analytical laboratories network. Nestle has 25 regional testing labs that provide analytical data and quality assurance support to operations and R & D.
- 9. Triple ‘R’ Concept Triple R stands for Replace, Reduce & Refine. Nestle always develops new scientific methods that ideally remove need of animal testing, reduce number of animals being tested, refine testing process.
- 10. Nestle Food Safety Institute India (NFSI) Created to reduce food-borne disease as food safety & hygiene is important to Nestle for improving public health and consumer welfare in India. Mission :- To build and share knowledge through collaborative partnerships to held build trust and improve food safety in India. Objectives :- o Ensure that the broad competences and knowledge with Nestle are fully leveraged in India and the region. o Create scientific knowledge to enable the formulation of effective and implementable risk reduction strategies. o Engage with concerned stakeholders to share knowledge and information on emerging food safety issues and support a science based policy framework. o Support knowledge dissemination and conduct training programs.
- 11. Training to Street Food Vendors Nestle India joined hands with National Association of Street Vendors of India (NASVI) and national and local food authorities to launch project “Serve Safe Food”. The project is for training the street food vendors about:- Health, hygiene & safe food handling Handling food with gloves, hand washing, storage techniques Proper washing of fruits and vegetables with personnel hygiene Waste food disposal In 2017, training program was held in Goa, Rajasthan, UP, Kerala, Delhi. 4800 vendors were trained during this program and awarded with certificates & hygiene kit.
- 12. Consumer Feedback System • Nestle empowers consumers to express their choice as Nestle always gives main priority to its consumers. • Respect consumer privacy. • Nestle consumer communication principles contain mandatory rules on marketing communication to all consumers. •Nestle has built “TELL US” 365 days, 24 X 7 compliance reporting system. • Consumer can choose web form or toll-free phone number to leave complain. • After lodging complain, consumer get Individual Case Number, by which he/she can track the progress of the case any time.
- 13. Thank you…