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iSOCO                               EKAW 2008


Next Challenges for Semantic Technologies in
      Corporate Knowledge Management




        Jose Manuel Gómez-Pérez (iSOCO, S.A.)
                  jmgomez@isoco.com
Types of Semantic Web Applications
               The Semantic Web is an extension of the
               current web in which information is given
               well-defined meaning, better enabling
               computers and people to work in
Public Adm
               cooperation.                             Application Integration
              [Tim Berners-Lee, James Hendler, Ora Lassila,              & interoperation
   Cultural     Scientific American, May 2001].

 Computer                                             Reasoning &
                                                    Problem Solving
  Tourism
                                       Semantic index
                                         & search
     Legal
                            Navigation &
   Pharma                   Visualisation

               Organization
   Finance
               Structuring


                B2B         KM          B2C         B2E             Etc.                           area
                                                              © Intelligent Software Components, S.A. 2003   2
Emerging Technology Hype(s)

      2005



                 2006
             2007
                            2008




?

                 © Intelligent Software Components, S.A. 2003   3
So, what’s the focus?



  Knowledge is the most important asset to be managed by
  semantic applications
  However, knowledge needs to be explicitly represented in order to
  be automatically exploited by machines



“An ontology is a formal, explicit specification of a shared conceptualization”




Machine-readable         Concepts, properties
                         relations, functions,                Consensual
                         constraints, axioms,                 Knowledge Abstract model of some
                                                                         phenomenon in the world
                         are explicitly defined

      Studer, Benjamins, Fensel. Knowledge Engineering: Principles and Methods. Data and Knowledge Engineering. 25 (1998) 161-197
                                                                            © Intelligent Software Components, S.A. 2003   4
Next challenges for semantic technologies




                Open
              Innovation




             Corporate
             Knowledge
            Management
Knowledge                  Enterprise
 workers                   processes




                           © Intelligent Software Components, S.A. 2003   5
Open innovation




            providers


employees
                   clients
                        © Intelligent Software Components, S.A. 2003   6
Information that we own… and lose




  experts                        relations between concepts (vs tags)


            relations between
               persons


relations between ideas
                                concepts in time
                                         © Intelligent Software Components, S.A. 2003   7
Supporting knowledge workers




         © Intelligent Software Components, S.A. 2003   8
Enterprise process (discovery and optimization)

Large externalization of enterprise
processes
  • Knowledge distributed amongst
    various providers
  • High risk of knowledge loss upon
    change of providers
Enterprise processes need to be
made explicit in order to allow
  • Knowledge preservation
  • Increase understanding of process
    execution
  • Process optimization
Several approaches
  • Process mining e.g. ProM
  • Knowledge provenance e.g. KOPE



                                        © Intelligent Software Components, S.A. 2003   9
Thanks for your attention!


Jose Manuel Gómez-Pérez
jmgomez@isoco.com
#T +34 91 334 9778
#M +34 609 077 103




                                     iSOCO


                           http://www.isoco.com


iSOCO Barcelona            iSOCO Madrid                        iSOCO Valencia
+34 93 5677200             +34 91 3349797                      +34 96 3467143
Edifici Testa A            C/Pedro de Valdivia, 10             Oficina 107
C/ Alcalde Barnils 64-68   28006 Madrid                        C/ Prof. Beltrán Báguena 4,
St. Cugat del Vallès                                           46009 Valencia
08190 Barcelona




                                                     © Intelligent Software Components, S.A. 2003   10

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Next Challenges in Corporate Knowledge Management

  • 1. iSOCO EKAW 2008 Next Challenges for Semantic Technologies in Corporate Knowledge Management Jose Manuel Gómez-Pérez (iSOCO, S.A.) jmgomez@isoco.com
  • 2. Types of Semantic Web Applications The Semantic Web is an extension of the current web in which information is given well-defined meaning, better enabling computers and people to work in Public Adm cooperation. Application Integration [Tim Berners-Lee, James Hendler, Ora Lassila, & interoperation Cultural Scientific American, May 2001]. Computer Reasoning & Problem Solving Tourism Semantic index & search Legal Navigation & Pharma Visualisation Organization Finance Structuring B2B KM B2C B2E Etc. area © Intelligent Software Components, S.A. 2003 2
  • 3. Emerging Technology Hype(s) 2005 2006 2007 2008 ? © Intelligent Software Components, S.A. 2003 3
  • 4. So, what’s the focus? Knowledge is the most important asset to be managed by semantic applications However, knowledge needs to be explicitly represented in order to be automatically exploited by machines “An ontology is a formal, explicit specification of a shared conceptualization” Machine-readable Concepts, properties relations, functions, Consensual constraints, axioms, Knowledge Abstract model of some phenomenon in the world are explicitly defined Studer, Benjamins, Fensel. Knowledge Engineering: Principles and Methods. Data and Knowledge Engineering. 25 (1998) 161-197 © Intelligent Software Components, S.A. 2003 4
  • 5. Next challenges for semantic technologies Open Innovation Corporate Knowledge Management Knowledge Enterprise workers processes © Intelligent Software Components, S.A. 2003 5
  • 6. Open innovation providers employees clients © Intelligent Software Components, S.A. 2003 6
  • 7. Information that we own… and lose experts relations between concepts (vs tags) relations between persons relations between ideas concepts in time © Intelligent Software Components, S.A. 2003 7
  • 8. Supporting knowledge workers © Intelligent Software Components, S.A. 2003 8
  • 9. Enterprise process (discovery and optimization) Large externalization of enterprise processes • Knowledge distributed amongst various providers • High risk of knowledge loss upon change of providers Enterprise processes need to be made explicit in order to allow • Knowledge preservation • Increase understanding of process execution • Process optimization Several approaches • Process mining e.g. ProM • Knowledge provenance e.g. KOPE © Intelligent Software Components, S.A. 2003 9
  • 10. Thanks for your attention! Jose Manuel Gómez-Pérez jmgomez@isoco.com #T +34 91 334 9778 #M +34 609 077 103 iSOCO http://www.isoco.com iSOCO Barcelona iSOCO Madrid iSOCO Valencia +34 93 5677200 +34 91 3349797 +34 96 3467143 Edifici Testa A C/Pedro de Valdivia, 10 Oficina 107 C/ Alcalde Barnils 64-68 28006 Madrid C/ Prof. Beltrán Báguena 4, St. Cugat del Vallès 46009 Valencia 08190 Barcelona © Intelligent Software Components, S.A. 2003 10