NIPM ISTD SEMINAR 2012 - Anthelio Health
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The document discusses strategies for developing Gen Y employees. It summarizes research on Gen Y preferences which found they value meaningful learning, skill development, collaboration and work-life balance. It then outlines the learning and development framework introduced by the company, including competency-based training, e-learning, certifications, collaboration tools and linking learning to total rewards. Technology, clear communication and employee modeling were used to promote the new programs. The results included improved productivity, customer satisfaction, learning speed and retention.
NIPM ISTD SEMINAR 2012 - Anthelio Health
- 1. TM Gen Y …. Learning & Development 29th Jun 2012 © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 1
- 2. TM Wow Biulidng Golbllay cmopetitvie and Sutsianalbe ograniaztoin. wtih We are not a usaul cmopnay, Itnellegint poelpe uednrsnatd taht vrey fsat © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 2
- 3. TM What is Global • I eat Chinese food • I watched AVATAR - American movie • I drive Japanese car • I play game of British - Cricket • I use Laptop from Taiwan • I use Canadian Blackberry Phone • I enjoy French Vanilla coffee • I wear a Swiss watch. So am I global ? © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 3
- 4. TM Local Customers 1. Mc Donald 2. Citibank Then why do you need Global people © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 4
- 5. TM What are challenges for Global • Communication, Interaction, Behavior • Time Zone • Currency • Language • Food • Entertainment • Culture & Sensitivity • Diversity & Inclusivity © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 5
- 6. TM Sustainable Organization Supply Demand Dearth of Skilled Dearth of Skilled Skill Level Labour Labour Surplus unskilled Surplus unskilled workforce workforce Size of Talent Pool And what has Y to do with it…. © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 6
- 7. TM Labor Distribution Above - - - Source : Mckinsey : UN Population Division © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 7
- 8. TM Anthelio at a glance Brief Introduction Age Distribution • We started operations in India in December 2008 • We have around 600+ employees in India spread over Hyderabad and Mumbai • Since inception Gen-Y constitute 50% of population • Since beginning we focused on creating the employee friendly environment and took employee inputs for creating our policies and way of working. Standard Gen Y Practices in place 1. Flexi-Timings, Work from Home, Flexible Holidays 2. Friendly Attire policy – Everyday is a Friday 3. Flat structure and Open communication Born after 4. Open Door Policy, “First Name” Culture, Born between - 5. Equal opportunity, respect for individual Born Before 6. Challenging work 7. Growth not constrained by Timelines 8. Meritocracy 9. Work Life Balance 10. Celebrations 11. Formal Skip Level & Focus Group Meetings © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 8
- 9. TM Research to understand GY needs Understanding the change in past 20 years Analyzed 16 parameters; 5 Listed here What Changed in past 20 years What it means for Gen Y 1. Bank Credit Card ATM Online Banking Tele banking Airtel Money 1. More options are available 2. Ease in life has increased 2. Postcard Telegram Phone pager Cell phone 3. Communication is faster. Smart phone 4. Independence has increased 5. Skills is more important than education 3. Home Food Hotel Chinese McDonald Pizza 6. Open Mind set / Liberal outlook 7. Prefer practical approach 4. Joint Family Nuclear Family 8. Increased expectation due to given things in 5. Govt Private IT BPO Retail Others Options the environment outside organization. Asked Gen Y – How they want it Method of taking inputs What they wanted 1. Consolidation of training feedbacks 1. More Learning & More communication 2. Leadership Dialogues 2. Meaningful Learning 3. One to one meetings 3. Focus on skillsets 4. Focus Group meetings 4. Application of knowledge 5. Intranet voting 5. Interesting & kinesthetic approach 6. More collaboration 7. Self Promotion 8. Value in CV © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 9
- 10. TM Y Learning & Development … Problem.. Knowledge to Application of Knowledge Classroom programs designed for application of Our Learning and Development was not knowledge. Introduced simulations working as expected. Interesting & exposure focused Programs designed to keep interest live, experimented Analysis with multiple variables. Conducted study and found that Gen Y did not appreciate knowledge based classroom Total Rewards - Motivate to Learn courses and trainings for just sake of Introduced Mercer Total Rewards comp framework to completing training hours make employees realize investment on learning. Introduced Learning framework Amendments Competency Work and Life Defined competency framework Based Experiences (To provided sense of accomplishment) Training (Feedback) (Functional & Introduced e-Learning solution Leadership) (Invested $250 K for e-Learning to help self learning) Personnel Development Introduced certifications (Talent Management) (To cater to sense of achievement and professional development) Organisational Development Introduced collaboration tools Self Training Learning (Behaviour) To facilitate learning from each other and problem solving Anthelio Learning & Development Framework © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 10
- 11. TM Learning Programs Self Learning On the Job Learning Style Programs Learning based programs 360 Degree Exposure Education & Feedback Certifications © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 11
- 12. TM Leveraging Technology Awareness My Status Collaboration 1. Advertising courses 1. View learning account 1. Advertising courses Help in problem solving 2. View Training calendar 2. View training needs 2. Enabling Training calendar Collaborate with people of 3. Plan your development similar skill sets 4. Nominate yourself 3. Earn points Halo Café - Intranet Halo Café - Intranet Corp wiki Self Learning Certifications Collaboration Share your Learning 1. Attend e-Learning courses 1. Take tests and get certified 1. Advertising courses Share articles 2. Read Books online 2. Enabling Trainingcases Share solutions / calendar 3. Record videos and load Passport to Learning Halo Café - Intranet Halo Café - Intranet © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 12
- 13. TM Communication to target audience • Special campaign was created coining “Anthe-tude” • Employees acted as models in a month long communication drive. • Communication was driven through Portal, Notice Board, Open Houses, Posters, training programs, Leadership communications. • “Nukkad Nataks” were conducted demonstrating how contents of training programs. Employee modeling for ALA • Program restrictions for nominating oneself worked well. • Mega Launch of e-Learning Portal, My Learning account established credibility. • Collaboration platform and point system proved contagious. • Mailing campaigns and branding training programs worked well. Still from a nukkad natak © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 13
- 14. TM Thank you © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 14
- 15. TM What improved…(example) • Productivity • Customer Satisfaction • Learning speed • Attrition • Risk • Fitment & Competitive Advantage Dallas MI In patient Coding ED Coding OPV Coding Hyd SDS Coding © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 15
- 16. TM What only thing we needed was.. SUPPORT © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 16
- 17. TM Thanks! We know their pulse now… © 2011 Anthelio Healthcare Solutions Inc.; Proprietary and Confidential. All Rights Reserved. 17