Nitrobots overview December 2018
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Nitrobots.ai offers intelligent chatbots and virtual agents to help businesses. Their virtual sales agents (VSAs) use AI and machine learning to qualify leads through messaging and pass highly qualified leads to human sales agents, increasing contact rates. A case study found their VSA increased contact rates by 20% for an SMSF client by gathering personal details to help the sales process. They are seeking funding from grants and investors to further develop their products from proof of concept to full production.
![VIRTUAL SALES AGENT SALES AGENT
“ I’m calling now as you
have been in
communication with
VSA and as arranged
on [date] I’m here to
provide a quote for
[product].”
Contacting as “pre sales
agent”
Utilising email for communication –
allows “teaching” VA non-real-time
Interpreting response from
consumer to selected
response
Responding based on scripted core
answers – compliance
Collating response data to feed to
sales agent e.g. Best Date/Time
1. Increasing contact rate - call centre](https://image.slidesharecdn.com/nitrobotsoverview-december2018-181203054904/85/Nitrobots-overview-December-2018-7-320.jpg)
Nitrobots overview December 2018
- 2. About Us - Data Driven Direct Response
- 4. • 48% of consumers would rather connect with a company via live chat than any other mean of contact. • By 2020, 85% of human interactions will be managed without a human! • 96% of businesses believe chatbots are here to stay. • 50% customers expect a business to be open 24*7 source: http://digital-transformation-insights.photon.in/infographic-the-state-of-chatbots User adoption...
- 5. Increasing Call attempts Decreasing Contact Rates Consumer usage of messaging is Increasing at pace Solution: Ai bot to utilise messaging to advance prospect to telesales agent Virtual Sales Agent
- 7. VIRTUAL SALES AGENT SALES AGENT “ I’m calling now as you have been in communication with VSA and as arranged on [date] I’m here to provide a quote for [product].” Contacting as “pre sales agent” Utilising email for communication – allows “teaching” VA non-real-time Interpreting response from consumer to selected response Responding based on scripted core answers – compliance Collating response data to feed to sales agent e.g. Best Date/Time 1. Increasing contact rate - call centre
- 8. Moving MQL > SQL> call centre Online form
- 9. Reconnecting Via Email Online hosted version Quoting and Converting CRM – Upsell / Cross sell / Retention VSA online web hosted – chat bot - email to drive engagement Collecting data to provide a quote Capturing CC details to pay Email driving communication to VSA Sales Service – increasing cover, other products 0-3 months 4-6 months 7-12 months 12+ months Stages
- 10. Virtual Sales Agents Virtual Customer Service Agents Introducing - NitroBots Virtual Concierge
- 11. Virtual Customer Service Agents N itrobots - Customer Service Agent
- 12. Customer Service - FAQ
- 13. Customer Service - FAQ
- 14. Solution: Ai bot to answer questions give guidance to flight details and retail outlets Virtual Concierge - Airport Ambassador PRE AIRPORT ● Parking - book ● Flight -arv/dep ● Pick up locations PARKING ● Rates ● Book ● Avails onsite ● Rates DEPARTURES ● Flt # ● Gate # ● Set reminder ● Map ● Retail ● Food ● Offer ARRIVALS ● Customs ● Baggage carousel ● Transport ○ Taxi ○ Pick up ○ Public ● Local info ○ Hotels - pass ○ to Do - pass
- 15. The AGENTS purpose is to transform natural user language into actionable data. Natural Language Understanding (NLU) Conversation designs Encyclopaedic Data Multi – lingual (14 languages) Machine learning – “building knowledge base” Conversation support – switching topics/ recalling last point Integrations – messaging platforms High Performance – 99.99% uptime About the brain - Ai
- 16. Teaching the VSA
- 17. poc.nitobots.ai Ai Proof of Concept
- 18. Ai improves contact rate for SMSF Client Campaign OBJECTIVE: Our client had limited human sales resource to field leads that were generated The Solution: iCumulus implements a Virtual Sales Agent as 1st touch to prospects to pass through highly qualified leads to the human sales agent Outcomes: Conclusions: ● VSA increase the contact rate of a campaign ● Leads become more qualified in the process ● Some humans don't like taking calls but are happy to reply to messaging ● Replies can be quiet personal helping the sales process when passed to sales agents Very personal details were gathered to help the sales process The replies from consumer were far more detailed than anticipatedVSA +20% CASE STUDY
- 19. Funding and Roadmap ● Grant from NSW gov ● Research project UNSW ● Access to innovations centre ● Addition grant pending, POC > Production Trail campaign - SMSF ● Tech Voucher ● Grant - UNSW ● POC ● Production ● Sales Marketing ● Events Sept 2016 Dec 2017 April 2018 Aug 2018 ● Customer Service - messenger bot launched ● MVP grant application Seeking VC or Accelerator support Oct 2018
- 20. Thank you! iCumulus Pty Ltd Level 9, 131 York Street, Sydney NSW 2000 Ph: 02 8262 8070 M: 0413 154 784 www.icumulus.com.au Questions ???
- 21. Increasing contact rate - Re-engagement