Nolr fa14 conflict management
- 2. YOUR CONFLICT MANAGEMENT STYLE • Self-Assessment • Total up your scores based on the corresponding numbers: • 1, 5, 7 = ______ • 4, 9, 12 = ______ • 6, 10, 15 = ______ • 3, 11, 14 = ______ • 2, 8, 13 = ______
- 3. COLLABORATING STYLE • You scored the highest on questions 1, 5, and 7. • Mindset: “we both win” • Problems are solved in ways that allow both sides to obtain their goal while also minimizing negative feelings. • Pros: • Creating mutual trust • Maintaining positive relationships • Everyone wins or achieves their goals • Cons: • Time consuming • Energy consuming • Hard to achieve since many people are unwilling to put their egos aside to ensure that both parties are reaching the goal that they wanted • Society is built on a win-lose system, so the idea of both people winning is hard to comprehend
- 4. COMPETING STYLE • You scored the highest on questions 4, 9, and 12. • Authoritarian approach • Black and white: clear that there must be a winner and a loser • Pros: • Goal oriented • Quick • Clear winner and loser • Cons: • Breeds hostility • Not everyone achieves their goals • Might come off as not approachable
- 5. AVOIDING STYLE • You scored the highest on questions 6, 10 and 15. • Non-confrontational approach • Likely to not engage in conflicting situations to upset the other person involved • Pros: • Conflict is not escalated • Postpones dealing with difficult situations • Drama is less likely to occur since issue is not addressed • Cons: • Unaddressed problems that can lead to larger problems • May be seen as a “pushover” or a leader without a backbone • Problems aren’t being resolved • Relationships and growth with chapter members is not occuring
- 6. ACCOMODATING STYLE • You scored highest on questions 3, 11 and 14. • Likely to give in to the conflicting situation to maintain interpersonal or professional relationships. • Someone who likes to maintain being well-liked • Pros: • Situation is typically nipped in the bud quickly • Enhances the ego of the “winner” • Cons: • Can be easily manipulated and sets a negative precendence • Growth is not obtainable for either party involved • Resentment can occur from both parties • Easy exploitation of the weaker party
- 7. COMPROMISING STYLE • You scored the highest on questions 2, 8 and 13. • The middle ground approach to situations • Pros: • Good style for complex situations that may not have an easily identified solution • This gives all parties equal power over the decisions • Establishes and/or maintains friendships or good relationships • Shows ability to put true feelings aside to find a solution that will “please” everyone • Cons: • Neither party achieves their original goal and is therefor usually unsatisfied • Less than optimal solutions are implemented • Could lead to a dead end or a lull in the organization
- 8. SWOT ANALYSIS • Count of by 5 • 3 minutes per page • Assess each category for the conflict management style that you are given • After 3 minutes are up, rotate your paper clockwise and assess the next style • Put stars next to the points that you agree on, and then add to the list • Once you’ve gone through all 5 and have gotten yours back, stay in your group to present the different styles. • Discussion
- 9. HOW DO WE AS LEADERS USE THIS INFORMATION? • What types of conflict can you predict in your chapter during your term? • Understanding that everyone has different conflict management styles • Active listening • Managing emotions when dealing with conflict • Figuring out how to fix a conflicting situation as a team • Hold a program for your chapter about conflict management styles • Work with your advisors and the OFSL to work through internal conflict
- 10. SOURCES • Adapted from Dispute Resolution Center of Snohomish and Island Counties (2004). 1801 Lomard Ave, Everett, WA 98206; 425-339-1335. • Reginald (Reg) Adkins, PhD, Elemental Truths http://elementaltruths.blogspot.com/2006/11/conflict-management- quiz.html