![[email_address] We realize that despite having excellent manpower, a world class service only possible with advanced & reliable IT and infrastructure support . We at NSPIRE are using dual core server which can support 60 computer systems at a time. Creative dialer are there in the centre which are very much compatible so as to have all type of reports. Call recording facility is there and live barging facility is also available. Highly reliable IT and network infrastructure with multiple redundancies . Power back up management with un interrupted power supply. 24/7 in house expert technical support staff to tackle any technical issues. Access control management . Network security & Application security through firewall and antivirus software. State –of- the- art infrastructure which enables us providing un interrupted services 24/7/365.](https://image.slidesharecdn.com/nspireppt-100414013134-phpapp02/85/Nspire-ppt-8-320.jpg)
![Contact us Vikas Kashyap NSPIRE BPO SERVICES F 436,Sector 63 Noida Uttar Pradesh 201301 [email_address] Gaurav Rathi NSPIRE BPO SERVICES F 436,Sector 63 Noida Uttar Pradesh 201301 [email_address] For any assistance Mail to info@nspirebpo.com](https://image.slidesharecdn.com/nspireppt-100414013134-phpapp02/85/Nspire-ppt-13-320.jpg)
Nspire ppt
- 1. Ground Floor, F 436 Sector 63 Noida Uttar Pradesh 201301 DELIVERY CENTRE
- 2. Index Preview of the company India Advantage Centre IT @NSPIRE Support Ops Inbound Call flows Quality Assurance Recruitment Process
- 3. OVERVIEW NSPIRE BPO SERVICES is a venture with a dedicated team members having a accumulative experience of 50 years in BPO industry. At NSPIRE BPO SERVICES we are determined in going an extra mile in providing better services to all our clients across the globe.
- 4. NSPIRE team members have varied experience in Customer Service, Retention, Inbound and outbound, selling and up-selling, support and help desk operations, enhancement and maintenance of programs to help its customers reach their business goals .
- 5. India Advantage A Mckinsey study shows that when processes are outsourced to India, companies not only get the advantage of low cost but also experience improvement in productivity and Quality .
- 6. CENTRE The Delivery centre is located around 5 Kms from National Highway- 24.The average travel time from national highway -24 to the centre is 10 minutes NSPIRE is starting with 30 seats over two shifts as in domestic and UK based campaigns. The entire floor is centrally air conditioned including 100% power backup managed by a dedicated team.
- 7. The operation and corporate wings has been aesthetically designed by the top designers and has state of art cafeteria and other recreational activity retreats on campus. The infrastructure is designed to provide an environment that would encourage an individual to perform better. Care is taken to ensure that the information and facilities are available AT-HAND and there is a easy access to all the facilities required by an individual.
- 8. [email_address] We realize that despite having excellent manpower, a world class service only possible with advanced & reliable IT and infrastructure support . We at NSPIRE are using dual core server which can support 60 computer systems at a time. Creative dialer are there in the centre which are very much compatible so as to have all type of reports. Call recording facility is there and live barging facility is also available. Highly reliable IT and network infrastructure with multiple redundancies . Power back up management with un interrupted power supply. 24/7 in house expert technical support staff to tackle any technical issues. Access control management . Network security & Application security through firewall and antivirus software. State –of- the- art infrastructure which enables us providing un interrupted services 24/7/365.
- 9. Support Ops Background checks for all employees NDA signed by employees Security policy & practices training All writable devices & USB ports disabled Internet access only as per process requirement Access to printers only as per process requirement FTP restricted LAN segmentation for various projects Sonic Firewall Desktop security & access control as per group policy Facility manned with security guards 24x7 Guards do physical check Camera installation in progress Access cards use in progress Segregate sensitive info. processes – with card access Restrict cell phone usage on floor – TL & Mgr. only Paper shredders in place Printer disabled unless process requires Guards do physical search No local phones provided
- 10. INBOUND CALL FLOW NSPIRE Toll Free no ACD Associates International PSTN Dialer CLIENT Toll Free No. CLIENT Toll Free No. PSTN Dedicated Link . INDIA USA / UK Redirected by CLIENT’S TELCO
- 11. Quality Assurance At NSPIRE our staff is committed to delivery at most accuracy by conscious efforts. “ Zero defects & Zero errors” is our motto. Our internal quality support department has implement standard quality methodology to ensure high accuracy delivery. Our quality department also evaluated the risk by various methods and ensures that mitigated risks are addressed on a timely manner. NSPIRE has implemented certain controls which act as key drivers for our quality work.
- 12. Recruitment Process Key personnel: Internal resources: Implementation Manager, Team Leaders & Supervisors with relevant exp. Team members: External resources: Agents with similar background to be hired as below Source Centers handling similar programs HR database & Referrals Advertisements & Job Portals Head Hunting Initial HR screening Behavioral fitment Technical/Job profile fitment Overall suitability Tests Written skills (Aptitude, grammar & comprehension) Domain skills evaluation Final Interview with front line supervisor/Manager (involvement of client team in case required ) Background check before final offer Candidates’ profile for client program: English speaking candidates Experienced in similar services programs Empathy, Professionalism, fact finding & interpersonal skills Excellent customer care orientation
- 13. Contact us Vikas Kashyap NSPIRE BPO SERVICES F 436,Sector 63 Noida Uttar Pradesh 201301 [email_address] Gaurav Rathi NSPIRE BPO SERVICES F 436,Sector 63 Noida Uttar Pradesh 201301 [email_address] For any assistance Mail to info@nspirebpo.com