NTAP's Interactive Support Services–the 2009 Lineup
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The document outlines the various interactive support services offered by NTAP in 2009, including online training sessions, help desk support, and sustainability planning for LSC-funded programs. It provides highlights of 2008 activities such as an increase in website content and user engagement, as well as feedback on training effectiveness and user needs. The document also discusses the technological needs and budget considerations for legal aid organizations, planning for new training topics, and the expansion of services through legal meetings and collaborations.
NTAP's Interactive Support Services–the 2009 Lineup
- 1. NTAP’s Interactive Support Services: The 2009 Lineup Kathleen Brockel David Bonebrake Eva Reffell Rachel Medina Madhu Lakshmanan Gene Donney (in spirit only) 2009 LSC TIG Conference
- 2. Today’s Agenda: Help Desk Lsntap.org Online Trainings NTAP Sustainability Planning Roundtables: LegalMeetings, Tech Noodling, Survey Tool, Tech Leadership GIS Questions?
- 3. TIG Partnerships LegalMeetings: Center for Arkansas Legal Services Help Desk : Virginia Legal Aid Society Training: Montana Legal Services Assoc. Website & Tech Leadership : Colorado Legal Services GIS : Legal Aid of East Tennessee
- 4. Final Evaluation Surveys THANK YOU to all who submitted surveys final evaluations for various 2008 Projects. SPECIAL THANKS to contributors of the LegalMeetings Return on Investment Calculations GOLD STARS to admin & tech folks completing the NTAP Tech Survey
- 5. HELP DESK David Bonebrake
- 6. NTAP Help Desk Project Provides support to LSC-funded programs in the day-to-day use of TIG tools and legal aid technologies, such as: Case management systems Statewide websites GIS Mapping Poverty law survey tool Online project management systems
- 7. Help Desk: How do I get help? Mechanisms for support: Traditional methods: email, phone, and website requests On-demand: online chat client Web conferencing: LegalMeetings
- 8. Case Management Report Update Online guide for selecting a case management system Functions Vendor support, training, customization User satisfaction Advisory Group Online rating system and feedback mechanism
- 10. 2008 website highlights 188 new pieces of content User visits increased 70% over 2007
- 11. What were users reading? Most visited: Latest News, Training Calendar, and Blogs. Most popular articles: Microsoft Word Tips - 11 Functions To Transform Microsoft Word LegalMeetings Resource Pages Hugh Calkin’s The Elder Statesman blog
- 12. (Some of) Eva’s favorites things about 2008 Better access to training content via the Training Module page Expansion of Statewide Websites to Websites and Web Development Detailed how-to content for the new Poverty Law Survey Tool Internet Intake Webcasts 1/5 of content came from the community
- 13. Coming in 2009 Content Document Redaction and Metadata (More) VoIP A Report Repository New website Better commenting, rating and blogging features Customizable home pages Searchable database for NTAP’s Tech Report
- 14. A Taste of the IT & Admin Survey Report
- 15. # of programs with dedicated IT budgets in relation to # of programs in each budget category There doesn’t seem to be any correlation between program budget and having a dedicated IT budget. Section Home
- 16. IT Budget Hardware ranges from 1% to 50% Software ranges from 1% to 30% Training ranges from 0% to 6% (surprise?) Outside consulting/contracts 1% to 27.5% Communications 0.2% to 1% Section Home
- 17. Current or long range IT ‘wish list’ Top 10 (in no particular order) Section Home Word Capabilities Improvement VOIP Video Conferencing Virtualization Hardware Upgrade (Systems, desktops) Document Assembly SharePoint Improve Website Wireless Exchange/Fax Server/Email
- 18. Training Frequency Section Home
- 19. VOIP Section Home 7 more are considering getting VOIP in the next year which would make this a 50-50 split
- 20. Remote Email Devices Section Home
- 21. Other observations Consistently and overwhelmingly, hardware and personnel make up the majority of the IT budget. Where the personnel budget % is low, it is usually made up in the category of Outside consulting/support contracts. Training is consistently the lowest portion of the IT budget and seems to trend with the personnel budget. Outlook and Microsoft Exchange are the overwhelming favorites for email client and server Windows 2000, XP and Vista are the overwhelming top OS Section Home
- 23. 2008 Trainings Highlights 23 Online Trainings 1022 people attended 565 also viewed the recorded trainings Attendees from 49 states + DC
- 24. Job Titles of attendees: Staff attorney 48% IT or CRP 46% Managing attorney 29% Communications staff 25% Paralegal 20% Executive director 9%
- 25. 2009 Trainings New Topics New Materials Training Days Post-Training Blogs
- 26. New Topics LSC Baselines & Technology Planning Overview Introduction to the LSNTAP Interactive Tech Survey Applications to Make the Most of Pro Bono Support Developing Appropriate Tech Policies for Legal Aid A Comprehensive Approach to Search Engine Optimization
- 29. SUSTAINABILITY PLANNING Kathleen Brockel
- 30. NTAP’s Sustainability Planning Sustainability Advisory Group Interviews with the Field Final Recommendations LegalMeetings Training
- 31. NTAP’s Sustainability Planning Goal: Assess the feasibility of moving NTAP toward a membership or fee for service model Advisory Group: Cynthia Vaughn, Craige Harrison, Jane Ribadeneyra, David Neumeyer, Gwen Daniels, Patti Papp Consultant: Paul Hagen, Kairos Strategies
- 32. Program Interviews NTAP Consultant conducting 40 telephone interviews Assessing membership and fee based options i.e. trainings & services (Service packages & ala carte.) Report and recommendations by mid-year
- 33. LegalMeetings 2008 Highlights: 86 organizations conducted 5,238 meetings ROI of $10,203.70 per license! Expanding further to courts and non-LSC funded programs
- 34. Trainings 62% of programs surveyed reported that NTAP provided 50% - 100% of their third party technology training.
- 35. … ..and 77% of respondents graded NTAP trainings as a 4 or 5 in helping their staff become more effective. 70% of respondents graded NTAP trainings as a 4 or 5 in helping their staff become more efficient .
- 36. … but Although NTAP Trainings are Valued, Less than Half would pay for: 41.54% Train the Trainer 30.77% Microsoft Products Word, Excel, or PowerPoint for Advanced Users 26.15% Google Applications 27.69% communications software 42% likely or very likely would be willing to pay $50 for the training 44% Not very likely 14% Would not attend at any price
- 37. Testing in 2009 $35 Fee Word 2003, Word 2007, Excel, PPT Employ Google Applications (twice) Train the Trainer Learn how to assess the technology skills of your employees and design an internal training program! In October- Vote your choice: PPT, Excel or Intro to Litigation Technology
- 38. ROUND TABLES David Bonebrake
- 39. 2008 Round Table Highlights 10 Tech Noodling RTs: 133 Participants 30 LegalMeetings RTs 8 Survey Tool RTs: 39 Participants Round Tables are 30 – 60 minutes. Sharing experiences from the field Q & A
- 40. 2009 RT’s LegalMeetings : Third Thursday Techie Noodling : First Thursday Survey Tool: Apr. 11, Oct 20 NEW THIS YEAR Tech Leadership RTs Quarterly For: ED’s & Admins to discuss Tech Planning & Policy Development.
- 42. One simple process to create maps What do I want to do? Map my sample New Mexico case data and also analyze it vis-à-vis the population of senior citizens in that state. What do I need? A mapping application (Google Earth) KML/KMZ files from the census for NM seniors & for my case data Geocoding service (to add lat/long to case data) KML creating application from census data Optional graphing tool
- 43. Online Tool to create KML files from Census data http://ctasgis02.psur.utk.edu/tokml/Default.aspx
- 44. Google Earth- Census data
- 45. Add lat/lon information to your case data @ www.batchgeocode.com You can download a KML file with this data.
- 46. Census data overlaid with case data directly in Google Earth
- 47. EarthPlot – plot aggregate data on a map
- 48. Case data by zip code aggregate The size of the blue circles is proportional to the number of cases in that zip code area.
- 49. Individual & aggregate representation of case data
- 50. Google Earth representation of a legal aid service area
- 51. QUESTIONS? The NTAP Crew