NYC Admin Zone: Build Your Security Superpowers
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This document provides security best practices for administrators including establishing strong password security, enabling two-factor authentication, educating users to prevent phishing, and implementing login IP ranges. It recommends using passwords with a minimum of 12 characters from different character sets, regularly changing passwords, and never sharing or reusing passwords. Two-factor authentication provides an extra layer of security beyond a password. Login IP ranges allow designating trusted IP addresses that can access Salesforce accounts. The document stresses the importance of educating users to identify phishing attempts and report any suspicious emails.
NYC Admin Zone: Build Your Security Superpowers
- 1. Build Your Security Superpowers: Security Best Practices for Admins Devanshu Patel Sr. Security Engagement Manager
- 2. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 3. Why are we here?
- 4. Security is a partnership with our customers. Setting Security Controls will improve your org’s health. Users are on the front line.
- 5. When it comes to you and Salesforce…
- 6. Security Superpowers Password Security Two Factor Authentication Phishing Prevention Login IP Ranges
- 7. Password Sharing = Security Risk Loss of access control Compromise will be blamed on the account owner Effective insider threat technique You Own Your Password Ownership has rights and responsibilities
- 8. OPPWAD Other People’s Passwords Are Dangerous! Never share your Salesforce account password with anyone Do not accept Salesforce credentials from anyone If someone gives you their Salesforce credentials, report it to security@salesforce.com
- 9. Password Security Password security is the first line of defense. Use strong passwords • Preferably minimum 12 characters and three character types (upper, lower, numeric, symbols) Regularly change passwords Never reuse passwords on other accounts Never share passwords (OPPWAD) Deactivate passwords when people leave
- 10. Weak Passwords Can Be Hacked Weak passwords (under 8 characters or real words) are easy prey Password cracking software can break them easily
- 11. Strong Passwords Can Be Compromised Social engineering Weak Security Questions
- 12. How Two Factor Authentication Works +
- 13. Why Two Factor Authentication Is Secure Provides an extra layer of security beyond a password. Protects account access even if the user’s password is compromised.
- 14. Salesforce Authenticator Protects account access even if the user’s password is compromised Significantly reduces vulnerability Great resource: www.twofactorauth.org
- 15. Login IP Ranges Available to all customers Only access Salesforce from a designated set of IP Ranges. Two levels: Org-level Trusted IP Ranges (permissive) Profile-level Login IP Ranges (restrictive) Enterprise, Unlimited, Performance, Developer: Manage Users | Profiles Contact Mgr, Group, Professional: Security Controls | Session Settings For more info, search Help & Training
- 16. Recommendation Org-wide Trusted IP Ranges → all users in your organization Profile- based login IP range restrictions → employees with access to lots of data or sensitive materials (Admins, Developers) Profile- based login IP range restrictions --> users connecting from the same locations.
- 17. Phishing Educate your Salesforce users! If your users get a “Salesforce” e-mail, have them reach out to you or your security team to double check that it is legitimate If you are not sure about a ”Salesforce" e-mail, ask us, by forwarding to security@salesforce.com
- 18. Phishing Superpowers Hover over links to validate. Does the e-mail context make sense? Does the e-mail sender make sense? Look for typos/grammatical errors. Beware Clickbait! • Using emotion to entice you to click immediately • Fear (Your account will be closed) • Reward (First 100 users get a free eye exam!)
- 19. Phishing Spoof Hover over links to validate. Does the e-mail context make sense? Does the e-mail sender make sense? Does Salesforce send receipts in this manner? Are you normally a recipient? Look for typos/grammatical errors. Beware Clickbait!
- 20. Real Salesforce E-Mail Look for: Legitimate @salesforce.com or @exacttarget.com address Links go to www.salesforce.com or App Stores (hover with your mouse) Call to action not overly aggressive
- 21. Phishing Takeaways Hover over links and sender address to validate. Does the e-mail context make sense? Does the e-mail sender make sense? Look for typos/grammatical errors. Beware Clickbait! • Using emotion to entice you to click immediately • Fear (Your account will be closed) • Reward (First 100 users get a free eye exam!) Have users e-mail admin/security Admin/Security can e-mail security@salesforce.com
- 22. ● Deactivate users as soon as possible ● Deactivation removes login access while preserving historical activity and records ● Sometimes users cannot be deactivated: assign new user or reassign approval responsibility first ● Know your IT department’s termination process User Deactivation Best practice: Freeze users first! From Setup, click Manage Users | Users. Click Edit next to a user’s name. Deselect the Active checkbox and then click Save.
- 23. Security Superpowers Password Security Two Factor Authentication Phishing Login IP Ranges
- 24. Thank you
Editor's Notes
- #3: Key Takeaway:We are a publicly traded company. Please make your buying decisions only on the products commercially available from Salesforce.com. Talk Track: Before I begin, just a quick note that when considering future developments, whether by us or with any other solution provider, you should always base your purchasing decisions on what is currently available.
- #16: https://docs.google.com/a/salesforce.com/document/d/14JpvFkQQWgGoOS991S9QUDxdPCEpTIE_b607FqzrcAQ/edit
- #23: http://www.buttonclickadmin.com/users-may-come-go-records-must-live/ - blog post on user deactivation