Salesforce New Jersey User Group - Security Awareness
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The document outlines details for various Salesforce events, including a conference and user group meetings, while discussing forward-looking statements and risks related to Salesforce, Inc. It emphasizes the significance of user education on security practices, such as password management and phishing awareness, and the implementation of two-factor authentication. Additionally, the document provides guidelines for securing Salesforce organizations and improving behaviors to mitigate cybersecurity threats.
Salesforce New Jersey User Group - Security Awareness
- 2. - Salesforce Pardot Marketing Automation & Data.com - March 24, 2-5pm @ The Heldrich Hotel in New Brunswick - 4th Annual PhillyForce Conference - May 4, 8:30–5pm @ Quorum Science Center - Salesforce World Tour NYC - May 25 @ Javits Center - New Jersey User Group Meeting - Date TBD, Salesforce MVP to discuss Summer 16’ Release Notes
- 3. Securing Your Salesforce Org: The Human Factor New Jersey User Group Meeting
- 4. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability, subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and man age our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other presentations, press releases or public statements are not cu rrently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
- 5. Agenda ① Setting the Stage: The Human Factor (15 mins) ② Attack Card exercise and discussion (30 mins) ③ Secure Behavior (15 mins) ④ Secure Your Salesforce Org (15 mins) ⑤ Next Steps (15 mins)
- 6. Setting the Stage: The Human Factor
- 7. Why are we here? Estimated annual cost of global cybercrime
- 8. Today’s Target: The User
- 9. Bugs in Human Hardware “Everybody else does it, why shouldn´t I?” “People are inherently good and I want to be helpful” “Hmmmm…. I wonder what will happen if I…” “I´d be wrong not to!” “If I don´t do this, I´ll get in trouble!” “I´ll get something if I do this!”
- 11. Attack Card Exercise 30 mins
- 12. Attack Card Instructions Step 1 Have one person in your group read an attack card aloud. • What “Bugs in Human hardware” and “Entry point methods” were used in this attack? • What's the earliest point that the victim should have known this was an attack? • What could the individual have done to prevent it? • Do you think you would have identified the attack in time? If not, how would you have defended yourself? Step 2 For each attack card discuss the following:
- 13. Attack Card Exercise #1: Linked-Into the Network 10 minutes • What Bugs in Human Hardware and Entry Point Methods were used in this attack? • What's the earliest point that the victim should have known this was an attack? • What could the individual have done to prevent it? • Do you think you would have identified the attack in time? If not, how would you have defended yourself? Entry Point Methods: Bugs in Human Hardware: Conformity, Fear, Reward, Morality, Curiosity, Trust Phishing/Malware, Rouge Devices, Dumpster Diving, Eaves-dropping, Badge Surfing, Exploiting Public Info, Social engineering
- 14. Attack Card Exercise #2: Download on the Road 10 minutes • What Bugs in Human Hardware and Entry Point Methods were used in this attack? • What's the earliest point that the victim should have known this was an attack? • What could the individual have done to prevent it? • Do you think you would have identified the attack in time? If not, how would you have defended yourself? Entry Point Methods: Bugs in Human Hardware: Conformity, Fear, Reward, Morality, Curiosity, Trust Phishing/Malware, Rouge Devices, Dumpster Diving, Eaves-dropping, Badge Surfing, Exploiting Public Info, Social engineering
- 15. Group Discussion 10 minutes • What Bugs in Human Hardware and Entry Point Methods were used in this attack? • What's the earliest point that the victim should have known this was an attack? • What could the individual have done to prevent it? • Do you think you would have identified the attack in time? If not, how would you have defended yourself? Entry Point Methods: Bugs in Human Hardware: Conformity, Fear, Reward, Morality, Curiosity, Trust Phishing/Malware, Rouge Devices, Dumpster Diving, Eaves-dropping, Badge Surfing, Exploiting Public Info, Social engineering
- 17. Password Security • Activate password complexity and rotation rules Password expiration/reset every 90 days Password length at least 8-10 characters Password complexity – mix alpha and numeric characters • User education No password/credential sharing Discourage password reuse across services Utilization of a strong password manager (example: LastPass) • Utilize two-factor authentication (2FA) and single sign-on (SSO)
- 18. Phishing Education • Pervasive and effective attack vector for installing malware • Education is key to prevention • https://trust.salesforce.com - recent threats • If unsure about a Salesforce email, ask us via security@salesforce.com • Don’t open attachments that are unexpected or from unknown senders
- 19. Could your employees fall victim to phishing? • Internet Creations sent a phishing test to employees • https://getgophish.com
- 20. Security Awareness for Users Small changes in behavior can have a major impact 14,000 50% 82% Less Likely to Click on a Phishing Link More Likely to Report Threats to security@salesforce.com Salesforce Employees
- 21. Key Principles – The Human Factor • Limit the number of users with admin rights • Provide users with minimum access to do their job • Create rigorous process for user termination/deactivation • Basic security training for all users on credential/password security, phishing, and social engineering • Trailhead for ongoing, role-focused education • Effective security requires cross-org communication https://developer.salesforce.com/trailhead
- 22. Secure Your Salesforce Org
- 23. Trust: Security at Every Level Applicable to the Sales Cloud, Service Cloud, Communities, Chatter, database.com, site.com and Force.com. For audits, certification and security information or other services, please see the Trust & Compliance section of help.salesforce.com. Infrastructure-level SecurityApplication-level Security Firewall SSL Accelerators Web/App Servers Load Balancers Database Servers Trusted Networks Authentication Options Field Level Security Object Level Security (CRUD) Audit Trail Object History Tracking
- 25. What is Two-Factor Authentication? +
- 26. Two-Factor Authentication (2FA) • Provides an extra layer of security beyond a password • If a user’s credentials are compromised, much harder to exploit • Require a numeric token on login • Can be received via app, SMS, email, hardware (YubiKey) • Walkthrough in your own Org: http://sforce.co/1VWwmpB
- 27. 2FA Setup Create a permission set titled “Two Factor Authentication” Name | Setup | Manage Users | Permission Sets | New Step 1
- 28. 2FA Setup Select the “Two-Factor Authentication for User Interface Logins” permission and save this permission set. Now assign this permission set to the required user by clicking: Manage Assignment | Add Assignments | Select users | Assign Step 2
- 29. 2FA Setup Upon the next login, users will come across the following prompt: Step 3
- 30. Login IP Ranges • Limit IP addresses that users can log into Salesforce from (by profile) • Can restrict by login or on every request • Lock sessions to IP address they started on • These features ensure that if a malicious actor steals credentials they cannot use them away from your corporate networks • Working from home/road – VPN login
- 31. Login IP Ranges • Recommended and available for all customers • Only access Salesforce from a designated set of IP Ranges • Two levels: • Org-level Trusted IP Ranges (permissive) • Profile-level Login IP Ranges (restrictive) Enterprise, Unlimited, Performance, Developer: Manage Users | Profiles Contact Mgr, Group, Professional: Security Controls | Session Settings For moreinfo,searchHelp& Training
- 32. User Deactivation • Deactivateusers as soon as possible • Removes login access while preserving historical activity and records • Sometimes users cannot be deactivated: assign new user or reassign approval responsibilityfirst • Know your IT department’s termination process Best practice: Freeze users first! From Setup, click Manage Users | Users. Click Edit next to a user’s name. Deselect the Active checkbox and then click Save.
- 33. Next Steps
- 34. Key Takeaways Check your Security Settings! Activate and use turnkey security features: • Enable two-factor authentication • Implement identity confirmation • Activate Login IP Ranges • Deactivate users in a timely manner (freeze them first!) Consider the human factor when training Salesforce users: • Password security • Emails / phishing
- 35. Resources • Security for Admins Quick Reference Guide (available today!) • Security & Compliance Release Webinars – What’s New in Security & Compliance, Spring ‘16 (Feb. 25, 8am PST) • Trailhead: Data Security module (more coming soon!) • Who Sees What video series (YouTube) • Dreamforce session recordings (www.dreamforce.com) • Secure Salesforce series • Create a Salesforce Force Field for Your Users • Security Implementation Guide • ButtonClickAdmin.com
- 36. thank y u