On-premise collaboration refers to using software and systems

Jaroslav Martan, Ivan Sýkora
jmartan@cisco.com, ivsykora@cisco.com
6.4.2021
komunikační produkty a služby ve vlastní infrastruktuře
On-premise Collaboration

C97-739799-00 © 2017 Cisco and/or its affiliates. All rights reserved. Cisco Public
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• On-premise
• CallManager (CUCM)
• Meeting Server – Server, Meeting Management
• Hybrid – Webex Edge / Cloud Connected
• Cloud Connected Meeting Server
• Cloud Connected UC
• Audio
• Devices
Agenda

Calling Team collaboration Customer care
Meetings
On-Premises | Hybrid | Cloud
Enterprise grade
security
Integrations
API & SDK
Award winning
devices
Cisco collaboration portfolio
Designed to enable the more intuitive way to work today & tomorrow
Empower teams, delight customers, accelerate innovation

CallManager (CUCM)

Mobile frontline
Meeting spaces
At your desk
Manage. Secure. Optimize.
Webex Control Hub
IP wireless phones DECT phones Single pane of glass management and analytics
Content share and
conference
Video-first kits Immersive boardroom
Video-first integrated
systems
Team collaboration
and co-creation
Office navigation
and in-room control
Desk phones Headsets Personal desktop
collaboration
USB camera All-in-one premium collaboration
and co-creation
Clients
Integrated devices enable the flexible workplace

Meetings
Rich, innovative meetings
experience with Webex
Calling
New calling capabilities such as
hold / retrieve, 2nd line, IP Phone
control. Supports CUCM, UCM
Cloud, HCS
Messaging
Persistent chat with new
capabilities such as reactions,
threading, ECM integration
Enterprise-grade security
and compliance
Integration with DLP; Cisco®
CloudLock-ready or 3rd-party CASB
integration
Meet your workforce productivity
needs with one app - Webex (with UCM calling)
Wireless pair and share
Pair/share wirelessly with your
Cisco video devices to join your
meetings or share content on
screen and in-meeting
Integrations
Simplify and accelerate workflows
by integrating business
applications directly into Webex®
Centralized
management
Webex Control Hub: single pane of
glass to deploy, manage and
support the Webex app

Available March 2021

What – Deprecation of IP Phones in CSR 14 is cancelled
When – Effective immediately
Why – Support our customers in difficult times and ease transition
to new devices, experience and platform
Impact:
• Phones will continue to work on CUCM CSR 14 and can be managed
• As individual IP phone models go Last Day of Support (LDOS) – meaning
Cisco will stop supporting individual phones at this point BUT the phone will
still register and work on CUCM
• Customers can then continue to use these devices at their own risk
Cisco Phone Deprecation Notice – Retracted
““We heard you!”
Notice - Retracted

Simple phone refresh
• Easy, intuitive Cisco IP phone migration
• Facilitates faulty or deprecated phone refresh
• Minimize the complexity, cost, and time for
professional services
• Native solution in CUCM. No external server
to deploy and manage
• Phone replacement via phone or IVR
Available in 12.5 SU3

Simple phone refresh – End user experience
Unplug a deprecated or
faulty phone from the
network
Unbox and plug in new
phone
Enter Primary DN, (Optionally)
PIN Migration Successful
Phone downloads a new
firmware that supports
simple phone refresh
1 2 3 4
New phone with all the settings
from the old phone is
provisioned

Simple phone refresh options
Phone migration service
(non-IVR)
Self-provisioning IVR CM administration interface
End user or administrator driven
phone migration
End user driven
(Self-service)
End user driven
(Self-service)
Administrator driven
Auto-registration required No Yes No
Migration steps
1. Plug-in new phone to the
network
2. Key in primary extension and
PIN
1. Auto register a new phone
2. Dial self-provisioning IVR
number and follow voice
prompts
1. Sign in to CM Administration
interface
2. Choose “Migrate Phone”
option in Phone Configuration
page of old phone
3. Enter phone type (model &
protocol) and MAC address of
the new phone
Administrator involvement Low Medium High

HTTP (CUCM) SIP XMPP HTTP (Unity Cxn)
On-premises Phones OAuth token OAuth token (N/A) (N/A)
On-premises Clients
(Local or LDAP AuthN)
OAuth token OAuth token OAuth token OAuth token
MRA Phones OAuth token OAuth token (N/A) (N/A)
MRA Clients
(Local or LDAP AuthN)
On-premises Clients
(SAML SSO)
MRA Clients
(SAML SSO)
No need for CAPF enrollment or “mixed mode”
Oauth device/client/API Authentication
CUCM 14

Phones over MRA:
• SIP signalling is authenticated (TLS + OAuth
token) and encrypted
• Expwy-C uses mTLS with Unified CM
• Media is encrypted end-to-end
• ICE media path optimisation is possible
Internet DMZ Enterprise
Phones Phones
Phones on-premises:
• SIP signalling is authenticated (TLS + OAuth
token) and encrypted
• Media is encrypted (no need for CAPF
enrollment or mixed-mode)
Unified CM
Expressway E Expressway C
SIP/TLS
SIP/TLS
SIP/TLS
SIP/TLS
SIP/TLS
SIP/TLS
sRTP
sRTP
s
R
T
P
SIP/TLS
SIP/TLS
sR
T
P
TURN
OAuth for Phones
SIP and Media Security – CSR 14

16
© 2021 Cisco and/or its affiliates. All rights reserved. Cisco Public
Flexibility for end users on Webex app to switch between networks without
getting disconnected from active calls
• Client can reconnect to an existing call over a
different network or LTE
• On client reconnect, UCM media is resumed
with client's updated IP and port information
(up to 12 seconds)
• Feature requires following Cisco® UCM, Webex®
app releases
• Cisco UCM - 14 (preview)
• Webex app Mobile – Release TBD
• Expressway X14
Webex app call
persistency - LTE to WiFi
and vice versa Enterprise
Internet
CUCM
Exp-E/C

17
Flexibility for end users on Webex app to switch between networks without
getting disconnected from active calls
• Client can reconnect to an existing call over a
different network or LTE
• On client reconnect, UCM media is resumed
with client's updated IP and port information
(up to 12 seconds)
• Feature requires following Cisco® UCM, Webex®
app releases
• Cisco UCM - 14 (preview)
• Webex app Mobile – Release TBD
• Expressway X14
Webex app call
persistency - LTE to WiFi
and vice versa Enterprise
Internet
CUCM
Exp-E/C

18
Certificate Management Simplification
Multi-server (SAN) option for
self-signed certificates
Tomcat certificates can be
reused for CallManager
Remove unnecessary
certificates
Certificate Count
Reduction
Single pane of glass to manage
certificates across multiple
clusters and UC Apps
Developer Certificate
Management API
Centralized Certificate
Management
Simplification with SIP
OAuth
Simpler Certificate Renewal
Extend SIP OAuth support to
the 7800/8800 phones
No need to install LSC on Jabber
No need to enable mixed-
mode, no CTL file generated:
• No CTL file to manually
update, no outdated CTL file
• No need to reset phones
after updating the CTL file
ITL mismatch report
Reduce the need to restart
services when renewing the
CallManager and Tomcat
certificates
New enterprise parameter to
control automatic/manual
phone resets when renewing
the TVS/CAPF/CallManager
certificates
CAPF service restarted
automatically when renewing
the CAPF certificate
Webex
Cloud Connected UC
APIs for Dev

19
Certificate Count Reduction - Example
Common scenario with 9-node cluster
Certificate Pre 14 14+
Tomcat (CA-signed/MS) 1 1
Tomcat-ECDSA 9 1
CallManager (CA-signed/MS) 1 0
CallManager-ECDSA 9 0
TVS 9 1
CAPF 9 1
IPsec 9 9*
ITLRecovery 1 1
TOTAL COUNT 48 14**
Multi-SAN for self-signed cert
Certificate reuse
Certificate reuse
Multi-SAN for self-signed cert
Remove unnecessary certificates
Remove unnecessary certificates
* 0 in a future release (plans to remove IPsec certificates if not in use)
** 5 in a future release (plans to remove IPsec certificates if not in use)

20
Cloud-Connected UC
Centralized certificate management
Single place to view and manage certificates across multiple clusters and
multiple UC applications
Insights for certificate consolidation and out of compliance
Quick dashboard to view expired or about to expire certificates and take
actions directly from centralized UI
Ability to distribute certificates across the UC app’s trust store
Part of the Webex® Cloud-Connected UC (CCUC) offering
Webex
Control Hub

21
Centralized certificate management
Single Pane of Glass
Monitoring
Management
• Dashboard (multi-cluster
and individual cluster)
• Alerts
• Notification
• Certificate view, download,
delete
• Certificate renewal and CSR
generation
• Trust store certificate
operations
(upload/replace/remove/
copy to)
• Profile and insights
• Bulk certificate exchange

22
Webex Cloud-Connected UC
UCM administration through Webex Control Hub, built-in with UCM Cloud
For customers who:
• Want a centralized administrative experience for cloud-
based and on-premises UC services
• Desire a single global view to manage on-
premises UC, along with any Cisco Webex® cloud,
or hybrid services they use
• Desire efficient, cloud-based managed
services (delivered by partner) for an on-premises or
cloud-based UCM deployment
A suite of Cisco® Webex cloud services, including analytics,
operations, troubleshooting, management workflows &
migration support for all Cisco UCM deployments
Operations
Dashboard
Analytics Migrations
Troubleshooting
Certificate
Management Cloud Interop Backup & Restore
Endpoints
& headsets
Unified
Communications
Manager (UCM)
UCM IM &
Presence
Unity
Connection
Expressway Unified Border
Element (CUBE)

23
Analytics
Target
Availability
Sep 2020
Webex Cloud-Connected UC: Key value enablers
* Available & Phased Updates

24
Analytics
Target
Availability
Sep 2020
Webex Cloud-Connected UC : Key value enablers
Operations
Dashboard
• Deployment level health
• Across the UC portfolio
• Aggregated views
• Drill downs (Ex: Web RTMT)
Web RTMT

25
Target
Availability
Sep 2020
Migrations
• Reports and insights to plan the
transition - Webex app or cloud
calling
• Guidance on which users/sites
are cloud-ready, based on current
deployment and feature usage
• Automates your migration steps –
migrate users, migrate configs
• Supports multiple migration journeys
– Jabber®/IM&P to Webex® app with
UCM calling, BE6K to Webex Calling,
etc.
PLAN migration DO migration
Migration Insights Migration Assistant

26
Target
Availability
Sep 2020
Admin
Workflows
• Centralized certificate management
• Azure AD integration
• Centralized call history
• Call presence and information
• User and device management
• Robo spam call avoidance
• Business and operational insights
• Troubleshooting – failure analysis & actionable insights
• Push infrastructure updates
• …
Cloud
Integrations
Insights
Potential plan
subject to change
without notice

27
Onboard to Webex CCUC today!
Reimagine UCM experience through Control Hub, drive cloud transformation
For details see BDM
EU data center in addition to US data center
Generally available (all GEOs excl. China and
any US federally embargoed countries)
Included with your Flex & as a standalone
entitlement
Easy Secure Onboarding - Create Webex
Control Hub Org, and simple workflow for
cluster onboarding
1
2
3
4

Simplify User &
Device Mgmt.
• Touchless provisioning for
Webex app
• CUCC Updates
• …
Richer Calling
(with Webex app and
devices integrations)
• Spam / Robo Call Avoidance
• Centralized call history
• Opus transcoding
• Desk phone control over MRA
• Ad-hoc to Webex meeting
escalation
• Guest user calling
Business Continuity
• Federal certification
• Regulatory Compliance
• PLR Support
Enable Migrations
• To: WebEx Calling, UCM Cloud,
WebEx App
• UCM Cloud optimizations
Value through Cloud
(Webex CCUC)
• New analytics, insights
• Migration tooling
• Workflows : Web RTMT,
Troubleshooting,
Infrastructure Upgrades
• Cloud Integrations: Azure
AD, Duo etc.
Modernize
platform
• Higher scale w/ 64 Bit App
• Automated Install, Upgrade and
Backup restore
• Platform modularization
• REST APIs
Security – Table
stakes
• TLS 1.3
• Multi factor authentication for
CLI
• Higher security baseline
Quality
• Stability improvements
• Higher Automation
• Agile Delivery / Rapid Prototyping

On-premise Conferencing
Cisco Meeting Server

Meetings
Webex Teams Webex
Meetings
Team Collaboration
Hear Share See
Draw
On-premises
Cloud and Hybrid
and Jabber
User Experience and Flex Licensing
Meetings product strategy

Cisco Meeting Server Core Capabilities
Web
conferencing
Audio
conferencing
Video
conferencing
Recording and
streaming
Interoperability Customization

Video, audio and web conferencing in one platform
Video conferencing Audio conferencing Web conferencing
• Feel as though you are really there with
high quality video experiences
• Make meetings more enjoyable with
consistent experience on room, desktop,
and mobile devices
• Make the experience work for you with
flexible layouts and controls
• Reduce complexity with a solution that
integrates with your existing dial plan
• Give your users more flexibility with:
• Multiple ways to join
• Customizable DTMF controls
• Interactive Voice Response (IVR) for Auto-
attendant join meeting via DTMF
• Attend meetings on the move; join from
your browser as user or guest
• Fully participate with audio, video, content
sharing, and controls
• No plug-in with WebRTC
compatible browsers
• Maintain security with guest access PIN or
user login

Interoperability: Include everyone in your meeting
One consistent meeting experience from
• Cisco Video Endpoints or any standards-based video
endpoints
• H.264 Constrained High Profile
• Smartphone or laptop with Cisco Jabber
• Cisco Meeting App (native or with WebRTC
compatible browser)
• Skype for Business (including O365)
• Audio, video, and bidirectional content sharing (RDP)
• Maintain the familiar Microsoft SfB experience when
scheduling meetings using the Skype O365 plug-in
• Skype for Business contact list integration

Premises conferencing solution
Cisco Meeting Server Cisco Meeting Management Cisco Meeting Application

Cisco Meeting Server Solution
Active
Directory/LDAP
API+CDR
LDAP
HTTPS
Cisco Meeting Management
TMS
UCM Cluster
Expressway
Admin Portal &
Dashboard
Meeting Manager
for Operators
cluster
cluster
CMA WebRTC
Cisco Smart
Software
Manager
CCW
Entitlement
On Premises
Collector/Proxy
or
cisco.com portals

Cisco Meeting Management (CMM)
List Participants
Mute Control Audio (all or some) or video (Individual)
Add or drop participant
Layout change (except WebRTC)
show conference Stats
End conference/disconnect all
Conference event log
stream & recording meeting start/stop
show connection status for participant
show active speaker
Make user important
Scheduled meetings shown (start and end times)
Mute on join
Meeting end time
Event logs historical available weeks worth
Scheduled Meeting Participant check list
Local login or LDAP for operators & admin
Skype recording notification label
Move participant(s) from one meeting to another
Pane placement
Directory (phonebook) services from TMS for add participant
Lock / Un-Lock Space
Change display name

CMS/CMM Release Schedule Highlights
Meetings
CMS 2.9
April-2020
• New web app (WebRTC) with
simplify portal for space creation
and set host/guest pins
• Space creation templates (API
control)
• Content share 4K 7fps
• CMM set CMS LDAP import users
to database
• CMM set template options for
web app created spaces
• 4K7fps content share
• Pano UX
• API config tool
• SIP Recording
CMS 3.1
Nov-2020
• New CMS Edge Solution for
additional web app scale
• Provisioning Spaces for users
• New audio and video mute
mode
• RTMPS support for streaming
• Support for web app SSO
• Web app localization
CMS 3.0
Aug-2020
• Increased scale for web
app with Webbridge 3
• Branding and new controls
for web app
• CMM required for license
usage reporting
• Smart Licensing
• ESXi 7.0
• CMA, WB2, & XMPP
depreciated

Introducing Cisco Meeting Server 3.0 web app
Meeting Server web app making it easier to manage and join your meetings
• New web app with same Webex joining user experience
• Join meeting using WebRTC on Chrome, Firefox, Safari, Edge, or
Yandex from Windows, Mac or Mobile
• Meeting controls and participant list
• User portal for managing spaces with join button
• Create and edit space options including host & guest PINs
• Legacy CMA clients and WebRTC 2.x not available in 3.x

Admitting participants from lobby
• The meeting must be locked to
enable the lobby.
• Individual participants or all in the
lobby may be admitted.
• Unless unlocked, participants
joining a meeting after others have
been admitted will be placed in the
lobby

Single Sign On (SSO) Support
Sign on with a single login through an Identity Provider
• Supports SAML 2.0 and Oauth
• Supports only HTTP-POST
• Once SSO is enabled for login LDAP
login is no longer used.
• Participants using that callLegProfile
have the ability to admit participants
from the lobby.

Single Sign On (SSO) Support
Sign on user experience

Cloud Connect Cisco Meeting Server
February 2021
Customers can visualize
their solution from the
Control Hub through
Webex Edge for CMS

CMS with “@Meet” Scheduling
O365 Exchange and Google Calendar
• Requires TMS15.7 and Expressway-C
with Webex Calendar Connector
• Room systems get big green join
button
• Conference service type “TMS” for
CMS scheduled meetings
• Users are imported to Common
Identity and have calendar service
enabled
• Coexists with existing TMS scheduling
TMS
Calendar Connector
App on Expressway-C
TMS B-API CMS
Cluster(s)
OBTP as today
Customers On-Premises
Existing
scheduling
Webex Cloud
Hybrid Calendar Services
Experience

Get everyone into the Cisco Meeting Server-based meeting
right away
April 2021
Typical use cases include military base
incident-to-operations team and leaders;
and network operations war room
notification.
Blast dial application in CMS/CMM* 3.2
• Blast dial activated when host starts meeting
• Admin pre-define list of participants to call; video or audio/phone
number
• Participants get audio prompt to join meeting with press 1 to join
• Cisco Meeting Management offers status to operators
* Cisco Meeting Server and Cisco Meetings Management (CMS/CMM)

Improving the web app user experience in CMS
April 2021
Better in-meeting experiences with
in-meeting chat and raise hand.
Flexibility to modify status or move
participants.
CMS 3.2 enhancements
• In-meeting chat (shared to all, no 1:1)
• Raise hand and host notify
• CMS web app (WebRTC) media resilience enhancements
with packet loss
• CMM* or API can move web app participant to another
space
• Users can modify member status in spaces
• Default dial-out access method

Webex Edge for Devices

Webex Edge for on-premises Webex devices
High Level Overview
Deliver insights and diagnostics for on-premises Webex devices by linking them to the
Webex cloud platform.
• Business-critical calling and media stays on-
premises.
• Hybrid deployment and customer migration at
their pace.
• “One-click migration” – one button to Cloud
Link.
• Simplified single pane of glass with insights
through Control Hub.
• This feature will enable more cloud services
with time in phases.
On-premises
Media &
Signaling
Premise Video
Link
Control Hub
Only a HTTPS connection to
the Webex Cloud initiated
outbound from the device.

Webex Edge for Devices
High level feature overview – CE9.15 (CE9.15.0) February 2021
Cisco Webex Video
Integration for Microsoft Teams
Hybrid Calendar - OBTP
Webex Assistant
Workspaces including
Real Time occupancy and
environmental metrics
Send Logs to
cloud
Device configurations via
Control Hub
Cloud xAPI (REST based
API to enable
integrations)
Digital Signage
Device status alerts in Control
Hub.
Webex Meetings
Troubleshooting
Adoption and Quality
Analytics
Native Webex Meeting
Experience
Cloud Upgrade
Mode
Cloud Proximity

Cloud Feature Enablement
Native Webex Meeting experience
Webex
Device
Cisco
Unified CM
Customer
Premises
Media Path
Z
Expressway C/E
Signaling
Internet
Webex
Device
Cisco
Unified CM
Customer
Premises
Z
Expressway C/E
Internet
Media Path
Signaling
Cloud Feature Enablement Cloud Signaling
Before After
Webex meeting Media Path

• Advanced Mute features
• Mute All.
• Unmute All (Webex device still needs to manually unmute).
• Mute on entry.
• Allow participants to unmute themselves.
• Host features
• Host or Co-Host can lock.
• Transfer Host and leave.
• Visual features
• Active Speaker indication.
• Far End Camera Control (FECC).
Webex Edge for Devices – supported features

Native Webex experience – Admit attendees from roster list.
• Webex device below is Webex Edge for Devices linked and has native Webex
experience enabled.
• Webex device is host/co-host of Personal Room meeting in this example.

Advanced Mute capabilities
• Mute All will mute all participants.
• Unmute All will request attendees to unmute.
• Mute on entry will mute attendee on join.
• Allow attendee to unmute if turned off will show
padlock icon on mute notification and will not allow
them to unmute.

Cloud Upgrade Mode
(CE9.14 and above)
Webex Cloud Upgrades can also be enabled via xAPI.
• Webex device will receive monthly (RoomOS/CE9.15.x) software updates inline with full cloud devices.
• Software delivered at start of month.
• Features enabled mid-month.
• Release channel will still be managed via Webex Control Hub (as per previous slide)
xConfiguration Webex CloudUpgrades Mode: Mode
Where
Mode:
Off/On
Off: The device software is not upgraded from the Cloud.
On: The device software is automatically upgraded when a new software version is available in the cloud
Default Value: Off

Cloud Proximity Mode
(CE9.14 and above)
Webex Control Hub configuration:
• Devices>[devicename]>Device Configurations>Webex>Mode: Mode
Where
Mode
Off: The linked device uses on-premises proximity mode.
On: The linked device uses cloud proximity mode.
Default value:
Off

Webex Edge Audio

1. On-premises telephone dials the Webex
meeting number or gets a call back from the
Webex meeting to get connected by audio
into the meeting.
2. Signaling is routed via the on-premises call
control device (Unified CM) through the
Expressway C and E to Webex Meetings
audio service.
3. Audio media (the sound) is routed from the
Webex meeting to the Expressway E and C
and then to the on-premises phone for
callback and the reverse for call in.
Cisco Webex Edge Audio
IP
Phone
Cisco
Unified CM
Customer
Premises
Z
Expressway C/E
Webex Edge
Audio
Signaling
Meeting
Media Path
High level overview

• On-premise
• CUCM
• Meeting Server – Server, Meeting Management
• Hybrid – Webex Edge / Cloud Connected
• Cloud Connected Meeting Server
• Cloud Connected UC
• Audio
• Devices
Agenda

On-premise collaboration refers to using software and systems

On-premise collaboration refers to using software and systems

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On-premise collaboration refers to using software and systems