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Online CollaborationProblems and Solutions
Problem OneParticipationInitial ReluctanceLurkingDisappearingUn-even participation
Solution OneOrientation to the environmentHow to contributeHow to respondWhere to go for help
Solution One (cont)Establish social presenceInstructorBiographyPersonal contact with studentLearnerBiographyIce breaker discussion
Solution One (cont)Discussion managementEncourage participationMentor  disappearing learnersPeriodic summarizing group conclusionsModel behavior  desiredDiscussion ground rules
Problem Two Getting Off TopicLack of student preparationStudent literacyTopic alignment
Solution Two - solutionIntervening facilitator questions Insertion of on-topic resourcesStudent loungeTopic  aligned with course objectives
Problem ThreeCritical thinkingEcho common errorsLack of information
Solution ThreeIntervening facilitator questions Insertion of on-topic resources
Problem FourTechnical IssuesThose that are learner specificThose that are course specificThose that are course management specificThose that are server specific
Solution FourKnowledgeable  facilitatorTechnical help deskOnline instruction
SummaryEstablish presenceFacilitator participantsClear objectives aligned with activitiesClear participation guidelinesClear timelineClear assessment criteria aligned with activitiesTimely and appropriate facilitator intervention
References: Beaudin, Ph.D., B. (1999). Keeping Online Asynchronous Discussions on Topic. Journal of Asynchronous Learning Networks, 3(2).Benfield, G. (2002). Designing and Managing Effective Online Discussions. Oxford Centre for Staff and Learning Development, Learning and Teaching Briefing Papers, 5.Bush, R., Lowry, P., & Cole, M. (2010). The importance of teaching presence in online and hybrid classrooms. Academy of Educational Leadership. Presented at the Allied Academies International Conference. Retrieved from http://search.proquest.com/docview/521208054?accountid=28180Geer, R. (2000). Drivers for successful Student Learning through Collaborative Interactivity in Internet Based Courses. SITE 2000. Presented at the International Conference:  Proceedings of SITE 2000, San Diego, California: Society for Information Technology & Teacher Education.Hughes, J. E., & Narayan, R. (2009). Collaboration and Learning with Wikis in Post-Secondary Classrooms. Journal of Interactive Online Learning, 8(1). Retrieved from http://www.ncolr.org/jiol/issues/showissue.cfm?volID=8&IssueID=25Johnson, C. M. (2001). A Survey of Current Research on Online communities of Practice. The Internet and Higher Education, 4(1), 45-60.Ko, S., & Rossen, S. (2004). Teaching Online:  A practical guide. Boston Massachusetts: Houghton Mifflin.Omar, A., Kalulu, D., & Alijani, G. S. (2011). Management of Innovative E-Learning Environments - ProQuest. Academy of Educational Leadership Journal, 15(3), 37-64.Palloff, R. M., & Pratt, K. (2005). Collaborating Online:  Learning Together in Community (first.). San Francisco, Ca: Jossey-Bass.Palloff, R. M., & Pratt, K. (2007). Building Online Learning Communities: Effective Strategies for the Virtual Classroom (second.). San Francisco, Ca: Jossey-Bass. 

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Online Collaboration Issues

  • 3. Solution OneOrientation to the environmentHow to contributeHow to respondWhere to go for help
  • 4. Solution One (cont)Establish social presenceInstructorBiographyPersonal contact with studentLearnerBiographyIce breaker discussion
  • 5. Solution One (cont)Discussion managementEncourage participationMentor disappearing learnersPeriodic summarizing group conclusionsModel behavior desiredDiscussion ground rules
  • 6. Problem Two Getting Off TopicLack of student preparationStudent literacyTopic alignment
  • 7. Solution Two - solutionIntervening facilitator questions Insertion of on-topic resourcesStudent loungeTopic aligned with course objectives
  • 8. Problem ThreeCritical thinkingEcho common errorsLack of information
  • 9. Solution ThreeIntervening facilitator questions Insertion of on-topic resources
  • 10. Problem FourTechnical IssuesThose that are learner specificThose that are course specificThose that are course management specificThose that are server specific
  • 11. Solution FourKnowledgeable facilitatorTechnical help deskOnline instruction
  • 12. SummaryEstablish presenceFacilitator participantsClear objectives aligned with activitiesClear participation guidelinesClear timelineClear assessment criteria aligned with activitiesTimely and appropriate facilitator intervention
  • 13. References: Beaudin, Ph.D., B. (1999). Keeping Online Asynchronous Discussions on Topic. Journal of Asynchronous Learning Networks, 3(2).Benfield, G. (2002). Designing and Managing Effective Online Discussions. Oxford Centre for Staff and Learning Development, Learning and Teaching Briefing Papers, 5.Bush, R., Lowry, P., & Cole, M. (2010). The importance of teaching presence in online and hybrid classrooms. Academy of Educational Leadership. Presented at the Allied Academies International Conference. Retrieved from http://search.proquest.com/docview/521208054?accountid=28180Geer, R. (2000). Drivers for successful Student Learning through Collaborative Interactivity in Internet Based Courses. SITE 2000. Presented at the International Conference: Proceedings of SITE 2000, San Diego, California: Society for Information Technology & Teacher Education.Hughes, J. E., & Narayan, R. (2009). Collaboration and Learning with Wikis in Post-Secondary Classrooms. Journal of Interactive Online Learning, 8(1). Retrieved from http://www.ncolr.org/jiol/issues/showissue.cfm?volID=8&IssueID=25Johnson, C. M. (2001). A Survey of Current Research on Online communities of Practice. The Internet and Higher Education, 4(1), 45-60.Ko, S., & Rossen, S. (2004). Teaching Online: A practical guide. Boston Massachusetts: Houghton Mifflin.Omar, A., Kalulu, D., & Alijani, G. S. (2011). Management of Innovative E-Learning Environments - ProQuest. Academy of Educational Leadership Journal, 15(3), 37-64.Palloff, R. M., & Pratt, K. (2005). Collaborating Online: Learning Together in Community (first.). San Francisco, Ca: Jossey-Bass.Palloff, R. M., & Pratt, K. (2007). Building Online Learning Communities: Effective Strategies for the Virtual Classroom (second.). San Francisco, Ca: Jossey-Bass.