Open Source, Disrupting Markets & Govt as a Platform
Download as PPTX, PDF0 likes792 views
Camden Council is undergoing a digital transformation to save £150 million while addressing rising citizen expectations and economic pressures. The strategy focuses on citizen-driven services, cross-sector collaboration, and leveraging open data and APIs to innovate and improve public services. Key initiatives include reimagining government processes, crowd-sourcing solutions, and enhancing procurement strategies to foster a more efficient, digitally savvy public sector.
Open Source, Disrupting Markets & Govt as a Platform
- 1. Open Brighton How Camden is Building Government as a Service & Why Open Systems & Disruptive Approaches are Essential John Jackson – CIO Camden Council (@johnjackson1066) camden.gov.uk
- 2. camden.gov.uk Life Before Austerity
- 3. Camden • Local Authority in centre of London • Over £1Billion turnover • Circa £350 M controllable spend • Over 24,000 businesses • Over 220,000 residents • Circa 5000 employee’s • 600 plus different lines of business camden.gov.uk
- 4. camden.gov.uk Context • Like all Councils we must save £150 M between 2012- 2018 from our bottom line • At the same time we need to deliver fundamental transformation to tackle inequality, foster economic growth and deliver citizen centric services • The challenges becomes harder because social and economic pressures are mounting as people live longer and populations expand & Citizen expectations of government services are rising driven by a transformation of consumer experience • We cannot deliver this without innovation and this drove us to rethink our approach to Digital Strategy
- 5. The focus of today’s presentation is on three key areas in our Digital Strategy:- camden.gov.uk
- 6. Citizen Driven Services Integrated Patient Care Across Sectors camden.gov.uk Early Intervention, Improved Life Chances Seamless, Multi Channel Transactions via citizen account Accelerating Connectivity, Code Clubs & business account
- 7. Citizen Driven Services camden.gov.uk Using Customer Insight, Understanding Consumption & Costs to Deliver Services Differently, Integrating, Collaborating Efficiently - Multi Agency / Cross Sector Teams Digital by Default Workforce , Mobile, Paperless & Digitally Wired
- 8. Reimagining Government Driven by IoT Big Belly Bins – Waste Management camden.gov.uk Toilet Flush Sensors – Independent Living Smart Parking Bays - Enforcement E-Tourism & location based services, Digital Ads
- 9. Digital Engagement Crowdsourcing Citizen Facing You Cut camden.gov.uk Dashboards & Open Data
- 10. Building Government as a Platform for to transform the Public Sector - Digital by Design, Open by Default camden.gov.uk
- 11. The Problems • Govt doesn’t have a lot of money • Existing applications are largely proprietary • A disproportionately small number of vendors dominating the market • A lack of API’s / Standard Web Services to enable automation of govt business processes • A very small open source eco system in local government • Lots of cynicism about the art of the possible AND • I got the blame for badly designed , poorly performing vendor systems!!! camden.gov.uk
- 12. On the Plus Side • Local government is full of creativity and passionate people • There are Centres of Excellence in the digital community (e.g. LG Markers) • Many Council’s have retained in house digital capability so not starting from scratch • There is an appetite to be radical, innovate and think differently that wasn’t previously there camden.gov.uk
- 13. Disrupt the UK Software & Disrupt Medieval Markets camden.gov.uk Services Market Lets not be shaped by products we don’t need but lets reshape the market so its delivers digital solutions we do need
- 14. Procurement Strategy & Digital Opportunity • Joining-up together across local and central government as part of a national procurement strategy for IT • Driving a consolidation of frameworks and routes to market making it cheaper, less confusing and easier to buy IT & Services • Incubating fresh approaches / thinking into procurement through multi sector collaboration • Making the procurement process simple, low cost and effective so more gets delivered for less (& quicker) camden.gov.uk
- 15. Procurement & Digital – Why it Matters • We spend a lot of money every year on IT –The LGA estimates that Local Authorities spend £2.5bn each year on ICT, with £1bn (40%) of this spent on software applications and related services– at a time of austerity we need to make every pound count • More importantly this spend needs to enable digital transformation - so we save an awful lot more money - because the majority of government spend (and therefore the savings & growth potential) lies outside of IT in innovation and applying digital to processes, people and assets (95-97% of controllable Council spend compared to 3-5% on IT) camden.gov.uk
- 16. What Cross Govt Collaboration is Delivering • Economies of scale and increased vendor leverage from aggregation of demand • Fresh thinking, competition and innovation from new market entrants • Collective interventions are shaping the market so it delivers solutions we need for digital innovation rather than flogging us standard products that don’t deliver this • Marbling in the tech standards that deliver the next generation Digital Govt Services (Openness, Interoperability, API’s, SDK’s etc) • And now many suppliers I’ve spoken to are looking to include / develop API’s / Std. Web Services in their products camden.gov.uk
- 17. BitCoin camden.gov.uk The Power of Open API’s Why bother automate banking when I can just replace banks through API’s? When we apply this to government its means lets not just automate govt but instead reimagine government through API’s
- 18. Service Oriented Architecture (SOA) camden.gov.uk Architect for Flexibility Why should government be locked into proprietary software designed for a different era Lets take control of user experience, business process and data storage through SOA.
- 19. Harness the Potential of Open camden.gov.uk Source Why pay for the same stuff time and time again. Lets open source our apps and harness the crowd to scale it through an Open Systems Alliance Don’t outsource it, crowd source IT
- 20. Opportunities the Alliance Could Offer • Local Government is potentially a significant group that, if harnessed , could be a strong group to crowdsource • It would make sense to share code • It would great to share API’s • Collaboration makes more sense than payingfor the same thing many times over camden.gov.uk
- 21. Harness The Power of Joined Up & Don’t lock our data up camden.gov.uk Open Data Lets Mash it up using next generation analytics, MDM & open data platforms
- 22. Camden’s Government As a Platform Service Oriented Architecture Ability to change how things look, how processes work and swap legacy systems in and out camden.gov.uk Master Data Management Linking our data together across silo’s to enable us to drive up data quality and mine data Agile Workforce • Mobile by default, electronic by default, unified communications by detault Analytical Capability Build breath taking dashboards that are driven by and responsive to the requirements of services Identity Assurance Using identity assurance to build services from different pieces of the jigsaw Citizen Account Intergrated point of access to services irrespective of channel and device Hybrid Cloud Govt Open API’s
- 23. Other Lessons Learnt camden.gov.uk
- 24. camden.gov.uk Challenge Doom and Gloom There are information and security risks to manage – but these should not prevent you doing something or lead to treacle like IT implementations where security forces rebellious (and high risk) behaviours or simply costs a lot of money
- 25. Making it Happen – Agile Software camden.gov.uk Development - Co-creation - Co-Designed with Customers - Developed Iteratively - Bonding Across the Organisation
- 26. Thematic Digital Centres of Excellence replace Old Style IT Departments Agile Working Customer Access & Channel Shift camden.gov.uk Seamless Government Business Intelligence, Analytics & Open Data Cross Cutting IT Capabilities
- 27. Evolve the Organisation for Digital • Business Drive Digital Opportunity • Digitally Savvy Leaders • Digitally Skilled Staff • Digitally Progressive Policies • Evidence Based Policy Making • Embedding Digital Practices camden.gov.uk
- 28. camden.gov.uk Other Key Enablers 1. Digital woven into other Strategies at key trigger points 2. Importance of external challenge and Systems Thinking 3. Loosening up of “classic” organisational controls 4. Focus on Pace from the top 5. Move to evidence based leadership 6. Integration of Services (including public Heath) 7. Changed behaviors & attitudes to Digital 8. Importance of leadership modelling & change champions
- 29. We are at a tipping point for the public sector where we can save billions, drive better outcomes and meet rising expectations through digital… So lets get digital … camden.gov.uk
- 30. And :- 1. Reimagine Government so we don’t just automate it we #Bitcoin IT 2. Lets not be defined by the market, but lets disrupt it #MedievalMarkets 3. Lets be Digital by Design and Open By Default #SOA #API’s #OpenSystems #GaaS 4. Don’t outsource IT, lets crowdsource IT #OpenSystemsAlliance #Opensource 5. Don’t lock our data up, lets mash it up! camden.gov.uk
- 31. Let’s Get Digital – How Camden is Building Government as a Service - Digital by Design, Open by Default PSEICT conference 11th November 2014 John Jackson – CIO Camden Council (@johnjackson1066) camden.gov.uk