Operational testing with employee performance tracking for compliance
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The document discusses the modernization of railroad operations through effective digitalization and employee performance tracking, focusing on compliance and safety. It highlights the complexities of implementing operations testing programs and emphasizes the need for technology to enhance data management and reporting. A proactive approach towards rule enforcement and the utilization of AI/ML for smarter operational testing is recommended to reduce safety incidents and improve overall program efficiency.
Operational testing with employee performance tracking for compliance
- 1. P R E S E N T E R Railroad Digitalization, Reimagined MODERNIZINGRAILROADS Operations testing with employee performance tracking for compliance Ashok Madhavan, Sr. Railroad Consultant, CloudMoyo Confidential & Proprietary | Copyright 2015-19 © CloudMoyo, Inc.
- 2. Confidential & Proprietary | Copyright 2019 © CloudMoyo, Inc. 2 Poll How does the ops testing program at your railroad work? - Paper-based tracking - Excel or access to a database - Legacy systems on mainframe or AS-400 - Web-enabled system or software
- 3. Confidential & Proprietary | Copyright 2019 © CloudMoyo, Inc. 3 Operations testing for enhancing human-related safety parameters Operations testing is one of the methods used to monitor the effectiveness of rail operating rules and regulations in your organization, including compliance. General Code of Operating Rules (GCOR) Drug and alcohol checks Territory-specific regulations Rules for transportation, mechanical, and engineering departments. Rule books and regulation guidelines Demonstrations, inspections, and observations Failure handling – Follow-ups and demerits Compliance reporting Prevalent rules and regulations Operations testing: Components
- 4. Confidential & Proprietary | Copyright 2019 © CloudMoyo, Inc. 4 A look at the complexities involved in implementing ops testing The planning and enforcement of an ops testing program is a challenge Manage increasing changes to rules and regulation, including FRA changes Ensure 100% test coverage for employees across departments and locations along with randomized crew selection Complications in managing testing schedules and quotas Manually capture testing outcomes in spreadsheets or paper Difficulties in providing documentary evidence for audits Slow to roll out new rules in the plan in order to focus on safety incidents or organization-wide initiatives Inability to track follow-up actions and disciplinary measures
- 5. Confidential & Proprietary | Copyright 2019 © CloudMoyo, Inc. 5 An effective operations testing program Proactive approach to rule enforcements Less compliance breaches and penalties Higher rules enforcementsReduced safety incidents Roll out rule changes Continuous improvements Benefits of an effective operational testing program Safety incidents and compliance breaches increase when an ops testing program is not effective.
- 6. Confidential & Proprietary | Copyright 2019 © CloudMoyo, Inc. 6 Data holds the key to developing an effective operational testing program Today’s technology tools help you manage data to make your ops testing effective • Do you have a structured method to store and distribute pass and fail data for your employee ops tests? • Can you identify employees, departments, or rules which are subject to higher failure rates? • Are you equipped to produce ops testing reports for periodic audits, both after safety incidents and for the FRA as needed? • Does your data integrate with your labor relations systems and claims systems? • Can you track certification components with your ops test data? Are you managing your employee ops testing data appropriately? Here are a few considerations…
- 7. Confidential & Proprietary | Copyright 2019 © CloudMoyo, Inc. 7 Technology available to help you leverage data for an effective ops testing program Harnessing the latest technology in your operational testing program transforms the safety landscape through effective utilization of data and planning the lifecycle of your tests. • Roll out a master ops and field testing plan leveraging modern technologies • Cloud: A single source to store and access the latest rules libraries (such as GCOR and territory-specific rules) • Build workflows for repeatable, uniform, and fool-proof ops testing schedules (including assignments, deadlines, and evaluation) and for reporting • Mobile: On-field access to record test results and avoid latency and errors • BI and analytics: Compliance reports and management dashboards • AI/ML: Identify trends and actionable insights to minimize failures and increase safety parameters • Machine learning guarantees randomized and incident-based selection of employees for D&A checks and other ops tests Technology-led ops testing system • Tools for accident and incident reporting, and create notification workflows for labor relations or concerned officers Enforcements Performance accountability tools to capture and store in the cloud • Verbal cautions • Coaching and counselling • Investigations • Level S failures Monitoring
- 8. Confidential & Proprietary | Copyright 2019 © CloudMoyo, Inc. 8 Employee performance tracking – Integrated reporting, monitoring, and testing program Safety reporting systems Ops testing system Monitoring • Accident and incident reporting • Compliance breach records • Drug and alcohol testing and efficiency tests • Ops test failures • Ops test actions (C&C and waivers) PEPA – Performance accountability tools to captures: • Verbal cautions, • Coaching and counselling • Investigations and actions • Level 1,2, and 3 failures
- 9. Confidential & Proprietary | Copyright 2019 © CloudMoyo, Inc. 9 Adding intelligence to an operational testing program Do you know which departments, locations, or employees need more ops testing due to human factor incidents? ? Are your inspectors falling short of managing testing quotas? Are you allocating inspectors intelligently? ? Do you conduct operational field testing randomly? Would you like to test where the risks are highest? ? How do you manage root cause analysis? Can you see trends and identify remedial actions, or faulty equipment and processes? ? FRA compliance Optimize operational testing for high risk areas Ensure employee and equipment safety Leading the OTS transformation with AI/machine learning • Smart workflows to close process gaps and disruptions in the testing process • Actionable insights to improve testing ROIs and efficiencies • Identify specific patterns, trends, and gaps in the data • All data points of historic testing programs, compliance breaches, and safety incidents Measure Analyze Transform AI/ML algorithm training • Identify people, territories, and departments which need attention from a compliance standpoint • Optimize test schedules to ensure quotas are fulfilled • Ensure test coverage across job functions, tracks, locations, and employees where risks are highest • Helps you close process gaps or disruptions in test programs • Identify the best possible scenarios in inspector allocations, shifts, quotas, and schedules An intelligent OTS helps you: +
- 10. Confidential & Proprietary | Copyright 2019 © CloudMoyo, Inc. 10 Additional actions to bring efficiencies to ops testing and employee performance tracking D&A efficiency tests and medical tests are separate and randomized Auto alerts and notifications for failure incidences for respective departments Root cause analysis of safety incidents implemented in the next month’s quotas Conduct randomized tests Directly talk to your employee performance systems to stay in synch Testing results available for employee records
- 11. Thank You RAILROADDIGITIZATION,REIMAGINED Railroad Digitalization, Reimagined MODERNIZINGRAILROADS Corporate Headquarters Bellevue, WA Phone: +1 (425) 885-5800 Mid-America Center Overland Park, Kansas East Center Jacksonville, Florida Solutions and Innovation Center Pune, India Phone: +91 6627 7878