Operations Head from HP with 22 + years of exp seeking senior level assignments
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Hariharavenkataraman is a seasoned business consultant and operations manager with over 22 years of experience in enhancing operational efficiency and driving business success across various sectors. He has significant expertise in project management, strategic planning, and employee engagement, with a proven track record of achieving high customer satisfaction and optimizing costs. Awards and recognition from Hewlett Packard highlight his effectiveness in leadership and operational excellence.
Operations Head from HP with 22 + years of exp seeking senior level assignments
- 1. Hariharavenkataraman V - https://hariharavishal.wixsite.com/hari Contact: 09940409674/09176639696 ~ E-Mail: hariharv@yahoo.co.in / hariharavishal@gmail.com Functional/Operations Head Seeking senior level assignments Building business, leading operations, working in multi-cultural environment and delivering sustained profitability and growth in dynamic conditions offering over 22 years of commendable success in: ~ Business Operations ~ Project Management ~ Transition Management ~ Employee Engagement ~ Change Management ~ Vendor Management ~ Business Development ~ Human Resource ~ General Administration ~ Customer Satisfaction ~ Contingency Planning ~ Budgetary & Cost Control ~ Financial Operations ~ Workforce Management ~ P&L Accountability Profile Summary • Skilled in determining a business unit’s mission & strategic direction, ability to formulate and implement tactical initiatives as well as strategic advices to partners for achieving corporate strategic goals • An out-of-the-box thinker with a flair for identifying & adopting emerging trends & addressing industry requirements to achieve organizational objectives and profitability norms • A strategic planner with proficiency in streamlining business processes, defining continuous improvement processes, accelerating employees’ strengths and building powerful teams that can conquer any obstacles • Expertise in mapping business requirements and coordinating in developing and implementing processes in line with the pre-set guidelines • Deftness in setting out quality standards for various operational areas; implementing quality systems & procedures to facilitate a high-quality customer experience, while adhering to the SLA • Adeptness in providing guidance and leadership to staff in accordance with specified program objectives • Exceptional communication, presentations & mentoring skills with distinguished abilities in leading teams for developing plans, procedures & service standards for business excellence Core Competencies • Liaising with top management for evolving strategic vision, driving change, infusing new ideas and taking product business performance and productivity to the next level • Spearheading business processes, strategy, inclusive of researching, establishing & developing new processes • Establishing corporate strategies for achievement of top-line & bottom-line targets; handling operations related to business planning and analysis for assessment of revenue potential in business opportunities • Forecasting and formulating business budgets on a monthly / annual basis, and instituting internal checks to ensure that the expenses are within budgets • Planning human resource requirements in consultation with heads of different functional & operational areas and conducting selection interviews • Providing direction, motivation & training to the operational teams for ensuring optimum performance for all operational sales related departments • Implementing High Performance Culture • Analytical skills, Proactive mindset, excellent communications skills, Excellent people management skills, Multi-tasking with attention to detail, working to critical timelines, Capable of high quality output, Team player
- 2. Organizational Experience Nov’15 – Till Date – Business Consultant/Trainer/Outsourcing Corporate Trainer: • Leadership Trainer • Soft Skill Trainer – Excel/Word/Business Communication etc., Business Consultant: • Operational Efficiency (Cost saving, Lean Sigma etc.,) • Setting up of Business Metrics & Goals • Employee Performance measurement • Recognition Programs • Hiring for all Levels • P&L responsibility IT Outsourcing for Startups: • Software Development/Web development & Application Jul’06 – Oct’15 Hewlett Packard (HP), Chennai FUNCTIONAL/OPERATIONS HEAD (OPERATIONS MANAGER) Key Result Areas: • Cost Savings • Operational Excellence (Process Improvements – Lean Sigma) • People Management – Nil Attrition, Coaching, Hiring • 100% Stakeholder (Client) Satisfaction • 100% customer Satisfaction (CSAT, DSAT, NPS) • Business Metrics – 100% deliverable on target • Employee Engagement > 90% deliverable • Budget Management • Transition Management e2e responsibility • P&L Accountability • Change Management • Project Management • Accounts Finalization E2E (GL, AR, AP, systems etc.,) Leadership Awards: • Holds the distinction of being rewarded from Hewlett Packard o Gary M. Budzinski -SVP & General Manager, Technology Services - Nominated for Wall of Humanity recognition (Jan 2011) o Nominated for Most Valuable Player in Global Centre (TS- GPSC – Shanghai & Chennai Nov 2010) o Neelam Dhawan – M.D, HP India - Selected as “Pride Builder India” (Apr’13) one of 184 selected for this pride position in India (Selection on Team feedback about Manager which owned this “Pride position”)
- 3. o Richard Bailey - SVP PPS CSS - Leading the Way Award winner of “PPS CSS - Great Manager” (July 2013) o Received 100% score from the team in the category “My Manager” & “Leadership” in 2012 & 2014 & 96% in 2013 Voice of Workforce survey which is conducted in HP every year o Received the Best scores averaged more than 93% on different category in 2013 & 2014 in Voice of Workforce survey Key Achievement’s in HP: • Handling Cost Optimization Projects in the Pricing, Freight, Repairs & Virtual Credit lead to huge saving of $ 1.4 million • Operational excellence through automation & continuous improvement projects leads to savings in Capacity Utilization – Saved 12 HC with added 102 new process • Established Supplier Cost Savings Project in discussion with key customers, defined process, explained to customer & arrived at savings nos by defining methodology which resulted in $2M yearly savings. • Key to supplier cost savings project is defining the methodology, collecting savings data & developing database, discussing with customers(around 10 virtual meetings), agreeing to cost saving methodology, finally publishing cost savings every month • Skillfully carried out the review team utilization of all the team members monthly & keep them challenged at any time with making use of Maximum talent utilization – Team Utilization maintained 90% • Nil Attrition in the team for 3 years & average span of completion of employees service in the team is 6 Years • Transition from FLEX Singapore & SMS China & from USA/UK Customer of around 234 process to Chennai • All Transitions happened with 100% on time delivery • 100% on time & achieved “GREEN- 100%” in stakeholders metrics & Customer Metrics • Parts Valuations system fallout between SAP & iCost system reduced to 0.01% from 6.2% which is huge variance in inventory valuation after reduction it resulted in accurate inventory valuation • Setting up Parts Valuation team who are stellar in costing of each parts every month • Setting up whole team of from scratch to setup in Chennai from 2006 to 2009 • Setting up Automation team in Chennai to leverage expertise for APJ operations & also for whole PPS CSS GSSC teams • Set-up of TCE Bench repair metrics & improvements in Metrics Improved CSAT (Customer satisfaction) & reduction of DSAT (Customer dissatisfaction) • Establishment of Channel Partner Team in Chennai started with handling Australia credit disputes • Voice of Workforce feedback results over all average 95% in 2013 & 2014 • Hiring E2E responsibility as Operations head – Hired more than 400 Head counts at different levels • Voice of Workforce (Feedback from Direct Report) Scored 100% in Leadership in 2012 & 2014, 96% in 2013 • Chennai Lead for Employee Engagement & L&D & also act as Chennai Site lead for all Chennai site related issues & implementations • Implemented ONE CSS culture in Chennai site Dec’03-Jun’06 with National Aluminum Products Saog, Oman as “Assistant Manager Finance” Key Result Areas: • Supervised and mentored the Accounts Department Team • Looked after the preparation of companies Balance Sheet, P&L, etc. • Ensured proper coordination with the External Auditors/Internal Auditors, all Banks for Forex & In-charge for Forex Hedging, etc. • Carried out the Annual General Body Meeting as an In-charge of issuance of shares to shareholders, preparing AGM statements to be filed with shares advisory board Oman • Ensured the successful installation of SAP module in the factory
- 4. Previous Experience • May’99-Nov’03 with Matrah Cold Stores LLC / Nestle, Oman Trading, LLC as “Management Accountant” • Jan’98-Feb’99 with Island Apparels Pte. Ltd., Maldives as “Accountant” • Jun ’94-Dec’97 with Vinayaga Industrial Plastics / Titanium Industries, Chennai, India as “Accountant” Academic Details • Diploma in Financial Accounting from First Computers, Chennai in 1995 • B.Com. from University of Madras, Chennai in 1994 • ICAI (Final) from Institute of Cost & Accountants of India, Chennai Trainings • Senior Managers Leadership Training • Creative Thinking • Handling Difficult conversations • Project Management • Successful Business Communication • Building Client & Customer Relationship Social Engagement • Actively contributed in various Social Engagement Activities like “Day with team to Orphanage” Personal Details Date of Birth: 8th July 1974 Passport Details: Z 3522577 Expiries: 23/02/2026 Address: 2A, Andavar Nagar 4th Street, Kodambakkam, Chennai – 600024, India Languages Known: English, Tamil and Hindi Marital Status: Married