shashank - for merge
- 1. SHASHANK SHEKHAR Mobile: 09321848382 Email: shashank_shek@yahoo.co.uk Address : 501, Kukreja Emerald Sector- 2, Plot - 100. Koparkhairane, Navi Mumbai. PROFESSIONAL PROFILE Over 17 years experience in Insurance and Banking industry with exposure to Sales and Distribution, Business Development, Strategic Planning, Operations Management, Statutory Compliance and Customer Service.Detailed and diverse knowledge of business sectors, current business developments, market trends, financial products and services. Distinction of leading branches towards successful achievement of business and revenue targets, enhancement of procedures and processes across assignments. AREAS OF EXPERTISE Sales and Distribution • Strategizing efforts and galvanizing sales plans to ensure maximum output through sales channels. • Planning and implementing sales and marketing related activities for all locations in the region. • Appointment of Channel Development Associates for deeper penetration and building a strong sales force. • Recruitment and retention of staff. • Planning and executing promotional and lead generation activities. • Guide and monitor sales team to achieve business targets. • Competition tracking and analysis for building competitive edge. Business Development • Framing result-oriented business generation plans & policies for attainment of pre-designated profitability/ revenue estimates. • Concentrating on targeted institutional accounts and individual clients for ameliorating the business turnover levels, in comparison with competitors. • Identifying new viable avenues to augment business generation. Strategic Planning • Conceptualising strategic and operational plans for the region for drawing a good image harmonising them with organization’s macro level plans. • Aligning resources in line with the regional targets and performance estimates. • Defining budgets/ financial parameters within which promotional activities must be executed. Operations Management • Administering the entire operations entailing policy issuance, fund clearance, cash management, accounts, transfers etc. to ensure optimal service and efficiency levels. • Establishing performance-oriented systems/ procedures for execution of operations. • Managing Six Sigma projects to drive deployment of total service excellence, process improvement strategy & methodology, ensure maximum efficiency in various operations. Statutory Compliances • Coordinating with Statutory / Internal / Tax Auditors. • Ensuring adherence to Corporate and Regulatory Compliances. • Undertaking initiatives for credit control and planning recovery strategies in case of payment default thereby reducing NPA’s (Non-Performing Assets). • Evaluating processes & procedures to locate & alleviate possible bottlenecks/ frauds. Customer Relationship Management
- 2. • Driving customer centric operations and ensuring customer satisfaction by achieving delivery and service quality norms. • Ensuring highest service standards and maintaining minimum Turn-Around-Time. CAREER HIGHLIGHTS May 16 till now at Polygon Chemicals Pvt Ltd as Vice president sales & marketing • Setting pan india sales & technical team • Identification of projects on pan india level • Design & implemention of sales process March 15 to April 16 –started real estate venture names Rainbow construction.Sucessfully excecuted one project in Alibug near to Mumbai. Dec’07 till Jan'15 at Reliance Life Insurance Co’ Ltd’ as Senior Regional Manager Agency Oct’13 till Jan'15 Senior Regional Manager Agency – Nashik, Maharashtra • Managed Nashik region comprising of 11 branches. • The region was awarded with 'Second top most region PAN India in target achievement for Fy13-14. • All branches under the Nashik region overachieved the target for Fy 13-14. Apr’12 to Sep'13 Senior Regional Manager Agency – Sambalpur, Odisha • Managed Sambalpur region comprising of 11 branches of Western and Southern Odisha. • The region was awarded with 'The biggest turnaround trophy for financial year 12-13( east zone)' • Ranked 10th in target vs achievement(new business) on pan India basis • Ranked 1st in east zone in new licensing for Financial year 12-13 • 7 of the branches are in top 200 on pan India basis Dec’07-May’12 Senior Regional Manager Agency – Thane, Mumbai • Managed region comprising of 12 branches including the best branch of west zone. • Managed a team of 180 personnel with 3000 licensed advisors. • Last three consecutive year region’s performance on New Business and Renewal is among top 20 regions PAN India. • Achieved more than 80% renewal collection. • Achieved profitability since last two consecutive years. • Created highest number of International Club members in year 2010. • Region’s ranking on operational KPI is fifth PAN India. Jul’06-Dec’07 at Centurion Bank of Punjab as Branch Manager – CP Branch, New Delhi • Managed branch having a deposit base of Rs. 1200 cr. • Driven branch profitability by increasing sales and reducing cost. • Managed team of 25 personnel. • Steered initiatives towards achievement of organisational goals with chief responsibilities pertaining to Banking Operations, Sales and Services. Nov’99-Jun’06 at ICICI Bank Ltd Last assignment - Branch Manager – Jodhpur, Rajasthan • Managed sales and operations of the branch. • Achieved budgeted numbers for saving/current accounts and fee based products. • Led initiatives in the design of a Vendorisation Model which envisaged the identification of Processes / Sub Processes which could be outsourced keeping in mind risk, control & cost. The outsourcing of CRISP was oneof the points mooted in that model.
- 3. • Jodhpur branch was identified as one of the pilotbranches for trial run of systems& processes improvement initiative. • Played an important role in process improvement at branch level. • Effectuated System Improvement Initiatives like automation of charges. • Successfully implemented Project Terminator at branch level that was undertaken to make ICICI Bank a benchmark in the service world and to become a bank where not a single customer would complain about services. • Instrumental in implementing quality initiative programs(at branch level)like Five S and Six Sigma, leading to cost reduction & good customer service • The operational audit rating moved from Good to Outstanding for the Kota branch. • The Kota branch was declared as the Best Branch in Customer Service for 2004-05. Commenced career at Koshika Telecom from Aug’98-Oct’99 as Executive – Sales, Western UP EDUCATION • MBA (Marketing & Personnel Management) from Bhopal University, MP in 1998