Operations mgr facilities
- 1. Rakesh Kumar Sharma, OBJECTIVE Highly motivated professional looking for a position where I can employ my expertise and experience to perform all Management functional aspects required and contribute to the overall success of the business and self-development. ACADEMIC EDUCATION March 2010 : MBA (Finance) NMIMS-Mumbai. Feb-2010, Mumbai, India. March 2002 : Master of Arts , Pune University, India May 1993 & 2003 : Diploma & Degree in Electrical Engineering. India March1990 : PUC, Science,(XII th) Karnataka Board. India. March 1987 :All India Secondary school(x th), CBSE Delhi, India EXPERIENCE 1) - Integrated Facility Management (BAHRAIN) – Working as Operations Manager. Reporting to Director. A division of Almoyyed Contracting Group, involved in Civil , Electrical, Plumbing, HVAC, House Keeping, Security System, Fit out works, Landscaping & Pools, 24X7 Help Desk. Maintaining almost all Government installations such as MOH, MOE, Capital Municipality, Bahrain Transport Company, Bahrain Royal Hospital, ISA Library etc. Also Facility Management of MNC’s and Private Companies like Huawei, Bronze Tower, and maintaining Diyyar Al Muharaaq Island Properties – Town ship / (Villas, Mosques). Almoyyed Contracting Group Huge no of Properties – Township / Villas etc. 2) Facility/Administration Operations- Project Manager- at ARAMCO Multi Sites Operations - Company name :- Abdulwahab Mansour Al Moallam Sons Co L.L.C A Facility / Property Management Contracting Companyin Saudi Arabia, Presently working for ARAMCO - Shaybah – ID NO - 8099743 Handling Property Operation management services, Janitorial Services, Technical Services, ARAMCO Hospital, Housing, Camp facilities/ Community( Responsible for Environmental Management Programmes, to see that the Food Procurement, Transportation , storage, Processing system, food delivery & Disposal Services run as per HACCP System, Its 04 Oil and Gas Plants, & ARAMCO Airport Operations/Goods Transportation, Airport Officials, Use of CAFM, Exceeding the Facility Ops since May 2014.. Note :- Received Safety Orientation Programme from ARAMCO - KSA. Objective: To manage a large project providing multi-services in such a manner that customer satisfaction, high staff morale and budgeted profit margins are achieved and that a good company image is projected, thus ensuring continued growth. Ensure that all work is carried out as per the contract and client specification. Plan, organize and control operation in a professional manner ensuring prompt, efficient and quality service to the clients in line with superior’s instructions. Achieve excellence in all areas of service ensuring compliance with company recognized standards. Ensure that an updated copy of service contract/scope of work is always available at site. Frequently refer the same to ensure compliance with the service provisions and scope of work. Permanent Address 103, DB/5B, Shraddha • Asha Nagar, Thakur Complex, Kandivalli (E), Mumbai – +91 9819309770 / +919167186909 Skype ID :rakesh760165 email:rakesh7015@yahoo.com, Linked Profile :- www.linkedin.com/in/
- 2. Maintain daily control on the administration of the location including personnel, reception, stock taking, time sheets, wages sheets, sickness, leaves, etc., as per the defined procedures of the company. Set objectives and ensure that all the departments are performing within the scope of work achieving excellence in service. Ensure that functional heads are well informed about contractual obligations in their given areas of activities. Liaise with client or his representative on site to receive feedback on the services provided. Liaise with Operations Head and other section heads in all aspects of location operation. Take necessary decisions within authority as and when required to ensure the smooth running of the location. Ensure that all minor issues concerned are dealt with on location (report major issues to the Operations Manager). Inspect all areas of operation regularly to ensure compliance with company and client’s standards and procedures. Hold daily meetings with function heads to review operational requirements, achievements and improvements. Keep and maintain an approved record of client’s and company supplied equipment’s. Update equipment list through periodic inventory. Request in writing repair or replacement of equipment’s as and when required. Closely monitor stock levels and stock rotation and ensure compliance with the given targets and objectives. Conduct regular inventories to check discrepancies between physical and actual stock. Ensure that stock is properly maintained and procedures are followed properly. Inspect storage areas to check any spoilage or damage to inventories. Keep constant touch with clients to forecast increase or decrease in man-days and inform the concerned functions accordingly. Control reasons leading to pilferage. Ensure that no commodities are taken out of the location without proper authorization and justification. Ensure that the correct financial controls are maintained, to include secured cash deposits at close of business, closure of cash registered, spot checking, etc. Forward requisitions, invoices, etc. to head office on time. Prepare duty roster of staff on site and monitor compliance. Ensure proper allocation of duties to control overtime. Ensure that correct procedures are maintained for smooth handing over of shifts (when applicable). Monitor staffing level regularly. Prepare vacation, succession and replacement plan for key personnel in consultation with the Operations Manager. Submit staff need forecast to HRD through superior. Personally administer discipline at location. Identify staff training needs and initiate training process in coordination with superiors. Monitor and supervise on-the-job training process on location as per training guidelines and procedures. Ensure to keep up to date records of all training, both of-the-job and on-the-job. Ensure proper usage and handling of training manuals and material available on site. Keep records of such documents and ensure proper handover as and when required. Ensure that all the documents related to staff movements and payroll such as monthly time sheet, overtime justification sheet and transfer forms are kept up-to-date and submit to head office with proper supporting on time for payroll processing. Consult and seek approval from superior for any non-contractual request from client involving extra cost. Perform all other duties as directed by the Operations Manager within the scope of work. Develop and maintain good working relationship with client through regular contacts. Ensure that all staffs are well aware of their duties and responsibilities. Handle every complaint/suggestion from clients with positive attitude, sincerity and promptness. Inform and consult superiors for major issues before responding. Keep clients informed about actions through regular feedback. Ensure that all staffs assigned in various sections on location have received company and client’s inductions and that this is documented. Conduct regular meetings with staff to share mutual concerns, work practices, improvement plans and to communicate company’s policies, standards, objectives and other helpful information. Ensure staff compliance with company policies and procedures. Lead and motivate co- staff by creating healthy work environment.
- 3. Conduct monthly appraisal of staff using company’s prescribed appraisal forms. Ensure fairness in staff appraisal. Send copy of appraisal to HRD for records. Maintain a professional and pleasant working relation with all his superiors and peers at all times. Ensure all work is carried out in compliance with the Quality, Health, Safety and Environment management system. Ensure that all accidents, fire, loss, theft and damages are reported to superiors immediately and proper procedures are followed. In addition, where appropriate, take remedial action. Adhere to the QHSE rules and regulations of client. Use correct PPE and maintain them in good condition. Ensure proper usage and maintenance of all equipment’s. Conduct daily inspections of all areas ensuring upkeep of good hygiene standards. Arrange necessary QHSE training for staff in conjunction with the QHSE Manager on the hazards related to his job. Ensure that periodic pest control is carried out in all areas of operations. Ensure that all employees under his control maintain the highest possible standard of personal hygiene. Ensure that all the employees under his control are medically fit and a copy of their valid medical certificate is available on site at all times. Ensure that the appearance of personnel is maintained at the highest level. Conduct random inspections on personnel hygiene, cleanliness of uniforms, and proper identification (badges). Monitor all costs to ensure they meet the target set by the Operations Manager. Inform the management about developments leading to new business opportunities. Review and analyze operational results and figures on a daily basis for better control and forecast. 3) Sodexo Facility management Services Company India Pvt Ltd – Site Facility Manager- Technical & Soft Services at L&T InfoTech multi location’s & its High rise Buildings Offices – Employee strength of more than 4000 +---and Area of 4,80,000 Sq. feet Since 24 August 2013 to 08 April, 2014. Responsible for smooth operations of all Mechanical, Electrical, PAC System, STP Plant Operation, Plumbing installations, House Keeping, Recruiting manpower and civil Works pertaining to facility. Ensure BMS operations are effective in satisfying the customer requirements. Ensure SLA for all locations are met in time & escalate the Shortcomings to respective focal for meeting the requirements. Oversee Preventive Periodic Maintenance to reduce risk of un planned shutdowns Work towards ZERO down time and set up practices to ensure the delivery of seamless service to customers Up keep of Breakout Area’s, EDR, Conference room , Meeting room’s etc. Responsible for all the HVAC related spares maintain for the easy operation. Responsible for all facility related visitors permission from the security. Security functions to ensure safety of assets & safety of employees in the campus Maintenance & upkeep of Data Centre. Responsible for HVAC related project & to update the management Responsible for all HVAC, AMC renewal follow up with Contractor. Responsible for meeting the customer & understanding the problems. Responsible for Food, Hospitality and Guest Management Services at High standards. Also see that Food delivery system in Dinning is in Compliance to HACCP Procedures. Oversee all Electrical, Lift, Hydrant pump, Fire pump, MIDC inspectors & Legal regulatory compliances. Responsible for setting up Annual Maintenance Contracts to ensure risk mitigation to the operation on all critical equipment’s Responsible for handling small renovation projects from initiation to Completion. Plan and manage the operations in line with approved SOP Responsible for daily, weekly & Monthly report on M&E, covering the maintenance contracts, spare parts consumption, incident report, improvement projects etc Responsible for implementing HSE practices there by ensuring Zero incidents of Accidents Responsible for conducting daily review meeting to review previous day`s issues and Plan for the day, energy readings evaluation etc and report to Client.
- 4. Responsible for develop competency level among the group by planning and scheduling structured training programs Suggesting policies for Business Continuity plan, Fraud preventions & Loss preventions. Responsible for preparing and submitting weekly, monthly MIS report on Operations Responsible for Gym operations including machines maintenance as per The site condition. Maintaining of Guest Houses at the Highest standards. Interact with the customer for feedback after services are met. Interact with vendor for purchase of Office infrastructure’s, Verifying the voucher’s and doc’s. Interact with the customer for feedback after services are met. IR Relationship - Liaison and maintaining PR with the local Government Authorities such As Police station, Municipality & MSEB, Licensing authorities, Tax Authorities etc. Development and performance evaluation of vendors for critical activities. Maintaining the Transportation system for smooth deployment of the Vehicles for Clients, Emp Ensure all the activities are carried out by the down level people. Responsible for ensuring MSEB Bill paid on time & PF is maintained. Responsible for all facility & Admin related Bills till further processing, Helping in Budget making for the Client etc Maintaining the Attendance report and also the Invoice for the site. 4) Koala Shopping Centers, OSU, Accra. Ghana (WEST AFRICA) From 16,Dec 2010 to 15,Aug -2013 Worked as a General Manager- Property/Facility Ghana Reporting to Chairman & Managing Director- Main Profile – Facility/Operations Residential & Commercial Property - Malls etc Direct Report’s – 06 Manager’s and Employee strength of 380. Operations of Three Branches of Shopping Centre’s Approx. 1,20,000 Sq feet each, a Fresh juice bottling factory, a Bakery Product production Factory and the Warehouse. General Administration policy formulation, Stationary purchases, Setup layout &space management; Parking Management, work organization chart; procedures such as SOP. Security functions - Maintains a safe and secure environment for employees & company assets by establishing and enforcing security policies and procedures with effective supervising of the security guard force. Responsible for planning, developing and implementing security plans, Physical Security, Information Protection, Incident Management and/or Investigation.. Manage stock control Dispatch &receipt, storage, retrieval and timely delivery of goods; shipment loading & transferring; document recording and data entry into system. Looking after the Facility Management of Commercial Building - Malls and Residential /Houses of Expatriates Water/Plumbing/Carpentry/Electricity/Standby DG Sets Lawn maintaining etc. IR Relationship - Liaison with Govt Authority - Local Area Govt/Municipal/Political party, Worker’s unions, STPI Authority, Police, Custom/Excise Tax Dept, PF etc. Constantly plan out all Shopping Centre’s resources and activities in relation to company objectives and set targets. HR Services -Recruitment, Training & Development of staffs at various levels with appropriate skills Make plans to develop staffs of Shopping Centre’s by internal/on-job training. Follow up & control daily absence and over time. Ensure that workplace’s health and safety requirements are met and take responsibility for the security of the building and stock. Firefighting drill’s to be carried out/Measures taken up. Maintain housekeeping of Shopping Centers, Parking Area and surrounding area. Issue Inventory report, IN/OUT status report, dead stock report, goods age report, consumption report, manpower status report, Daily Sales report and Bank Deposit report to Managing Director. Implement cost reduction principle in all aspects of Shopping Centre’s transactions and activities. Creation of daily work logs and transmission of same to corporate (Shopping Centre). Improvement & development of Shopping Centers. Promote constant motivation among staff to strive for an efficient and effective Shopping Centre’s administration. Enhance subordinates’ well-being and capability through training and give opportunities for promotion. Always research to improve all warehouse operations according to company’s objectives.
- 5. The breakages and damages to be documented and sorted out For the Accounting purpose. Worked on the Reduction of the Expiry and damages of the products Keeping a tight grip on Petty cash for the Shopping Centre and the Bakery.AMC Contract’s :- Analyzing the pricing and profitability of proposals and provide Recommendations and changes in contracts. Evaluate the contract clauses and also check on liabilities with regards to penalty clauses in contracts if any. To see that the AMC Contracts are renewed in time so that the facilities be uninterrupted and trouble free. Arrange for the Accommodation and food for the Guest’s and Expatriate workers and also see for their Transport management and ticketing issues. Maintain the best Fleet Operations for the Vehicles. Keeping proper control on the serviceability state of D G Sets, Chillers’ and Ovens, Probers for proper functioning of the Bakery and at the shop. Deal with Ghana standard board and Food and Drug board with Issues regarding the Products and Calibration of Equipment’s in the Organisation. Running shift with safety and efficiency on priorities Organizing and addressing Management meetings. Sending the Operational MIS report to the MD for Proper Monitoring. Fleet Management-Keeping a track record of serviceability of the Delivery Transport’s. Correspondence with Government Organisations on certain Issues. 5 ) Tata Consultancy Services (TCS) Sr Site Executive - Facility from 01 March 2004 till 10 Dec 2010, - 07 Year’s. Handled a Team of 06 Person’s in Admin & Facility Team for 07 Years. Handling Pantry, Dining facilities and see that the HACCP Procedures are Adopted. 6.) Indian Air Force: 13 July 1990 to 28 Feb 2004.(Administration , Facility management - Fleet Operations and Maintenance ) Have Gone through / passed AIRFIELD LIGHTING SYSTEMS COURSE at Pune 7 Tettra School Air Force. General Administration- Admin policy & Admin Circular’s formulation. Vendor Management and purchase management with cost cut’s. Daily Inspection/checks of daily activities like cleanness of the Technical premises, Hospital, Dinning Area and all Housekeeping activities to be at its best. Reduced equipment and plant downtime. Have gone through Fire fighting training Course. Optimum utilisation of resources, Air Field Lighting See the Runway Lighting facilities are uninterrupted and trouble free. Like the DG Set’s, Air Field Lighting systems- Constant current regulator(CCR), HT & LT Panels. Distribution box, Changeover switches from MSEB to DG Set, Control Panels, Uni lights, Omni Lights, Visual Approach Slope Indicator (VASI), Airport location Beacon(APL),Half way Marker, Touchdown Marker Lights, Wind direction Indicator, Isolation Transformers Repair of Wiring/Cable layout faults, Tunnel Facilities, Air-conditioning, Water cooling plant STP and other facilities.. Transportation & Fleet Operations with Infrastructure management: - Managed the maintenance of electro-mechanical and plumbing services of the assets and infrastructures in the garrison. Headed a work force of 4 supervisors and 25 staff to operate and maintain the facilities round the clock, Operated, managed and maintained all utility services in the garrison. Have worked in Mechanical Transport repair and servicing and Battery charging room - Lead acid and alkaline Battery charging rooms Aircraft refuelling Section and Vehicle Fleet Operations system.
- 6. Personal Strengths Strong interpersonal communication and people management skill. Personally motivated self-starter with a positive outlook and a sense of responsibility. Commitment to teamwork and project management planning for excellence and the implementation of best practices in all areas. Ability to build a team & deliver results under pressure with no supervision Very well versed with Microsoft office and other related applications. Behavioral Skills, Analytical, Creative, Flexible and Self Learning , Leadership Commitment to Excellence, Communication, Relationships Planning and Organization, Technical Orientation and Interest Persuasiveness, Mentoring Achievements Have received special appreciation Certificate from the Client ARAMCO for rendering good services towards Community at ARAMCO - Shaybah - Saudi Arabia. Have received Appreciation Certificate from the Director of Koala Shopping Centre. Have received Long service Medal from Indian Air Force. Have received Medal for services in the Desert. PERSONAL DETAILS Passport Details: R0590288 ( 19/05/2017 TO 18/05/2027 ) DOB – 14- 10- 1970 Place of Birth - Chandigarh Gender : Male Nationality: Indian. Marital Status: Married. Languages Known: English, Hindi, Understand Arabic Declaration I solemnly declare that the above information is true and correct to the best of my knowledge. I understand that if any information given above is found false/incorrect my candidature is liable to be rejected. References – Will be provided on request. Rakesh Kumar Sharma +91 9819309770, Skype ID: rakesh760165