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1Confidential – Oracle Internal/Restricted/Highly Restricted
이미남 상무
한국 오라클 Cloud Platform Engineer Group
January 29, 2019
Digital Assistant를 활용한
보다 자연스러운
사용자 경험(User eXperience) 구축
Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |
Agenda
3
2세대 챗봇 : Digital Assistant로의 진화
Summary
1
2
Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2019, Oracle and/or its affiliates. All rights reserved.
챗봇에서 Digital Assistant (DA)로의 진화
4
GEN 1: Chatbots
• 사용자가 먼저 시작
• 단일 skill (bots)
GEN 2: Digital Assistant
• 봇이 먼저 대화 시작
• 다수 skill bots
Gen 3: Digital Assistant
• 선제적인
• Headless bots
• 사용자를 위한 어시스턴트
• 자연 언어로 대화
• 지식, 기억 및 추론력을 가짐
• 사용자를 이해
• 선제적인
Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |
Digital Assistant는 챗봇과 무엇이 다른가?
5
챗봇
• 사람과 대화를 할 수 있게 설계된
컴퓨터 프로그램
• 대화를 이해하기 위해 자연어
처리(NLP AI) 사용
• 일반적으로 사람이 대화 시작
• 단일 목적에 응대
• 예 : 항공사 봇, 이벤트 봇
디지털 어시스턴트
• 단순 대화 이상의 업무를 수행하거나
추천 같은 일을 수행
• 예측과 권장을 위한 AI가 사용됨
• 봇이 먼저 대화를 시작할 수 있음
• 여러 목적을 동시에 수행 (봇 = 스킬)
• 예: 임직원 셀프 서비스
• 회의실예약 봇
• 일정관리봇
• 휴가신청봇
진화된 챗봇이 Digital Assistant 입니다.
Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |
Digital Assistant와 Skill (Bot) 예시
6
Digital Assistant
승인
일정
관리
지식
검색
IT
Self
Service
교육신규
입사자
시설
장비
예약
영업
미팅
고객
서비스
근무
기록
채용 구매 휴가
HR
승인
Skills
Store
Multi Skill Bot
Skill Assembly
직원
프로파일
Custom
규정
Helpdesk
Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |
Digital Assistant : 멀티봇(Skill) 라우팅
What’s your
return policy
30-days to return.
Click here to learn
more.
Nearest
location?
Digital Assistant
나만의 업무 비서
What’s
your return
policy
30-days to return.
Click here to learn
more.
Nearest
location?
Skill
경비처리봇
Skill
금융봇
Skill
피자봇
경비처리 해줘
What’s
your return
policy
30-days to return.
Click here to learn
more.
Nearest
location?
What’s
your return
policy
30-days to return.
Click here to learn
more.
Nearest
location?
내 예금계좌에 잔고가 얼마지?
피자 주문 할래?
아! 돈이 있나?
잔고조회 해줘
경비 처리가 잘
되었나?
7
Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2019 Oracle and/or its affiliates. All rights reserved.
THE PACE OF INNOVATION NEVER SLOWS
And Oracle is with you all the way.
Easy. Intuitive.
Demo:
Digital Assistant : 생성하기
Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2019 Oracle and/or its affiliates. All rights reserved.
THE PACE OF INNOVATION NEVER SLOWS
And Oracle is with you all the way.
Easy. Intuitive.
Demo:
Digital Assistant : 멀티봇(Skill) 라우팅
Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |
Digital Assistant : 멀티봇(Skill) 시나리오
10
What’s your
return policy
30-days to return. Click here to learn
more.
Nearest location?
Digital Assistant
나만의 업무 비서
Skill
경비처리봇
Skill
금융봇
Skill
피자봇
What’s your
return policy
30-days to return. Click here to learn
more.
Nearest location?
What’s your
return policy
30-days to return. Click here to learn
more.
Nearest location?
What’s your
return policy
30-days to return. Click here to learn
more.
Nearest location?
경비처리 부탁해
송금부터 해야겠네. 먼저 송금 해줘
피자 주문 먼저 하자!
Resume 금융봇
Resume 경비처리봇
Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2019 Oracle and/or its affiliates. All rights reserved.
THE PACE OF INNOVATION NEVER SLOWS
And Oracle is with you all the way.
Easy. Intuitive.
Demo:
App Initiated Conversation : 앱이 대화 시작
Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |
앱이 대화 시작 : 통지 시나리오
What’s your
return policy
30-days to return. Click here to learn
more.
Nearest location?
Digital Assistant
나만의 업무 비서
금융봇
경비
처리봇
피자봇
Expense
경비 승인 완료
경비 승인 완료되었습니다.
지불 여부 확인해줘
App Initiated Conversation (AIC)
12
Copyright © 2018, Oracle and/or its affiliates. All rights reserved. 13
Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2019 Oracle and/or its affiliates. All rights reserved.
THE PACE OF INNOVATION NEVER SLOWS
And Oracle is with you all the way.
Easy. Intuitive.
Demo:
Composite Bag: 멀티 엔티티 및 유효성 검증
Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. |
멀티 엔티티 파싱 및 유효성 검증
Composite Bag
15
Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 16
잘 들었습니다.
그럼 이제 무엇을 해야 할까요?
한번 경험해 보시는 것이 어떨까요?
cloud.oracle.com/tryit에서
무료 계정을 신청하세요
Thank you
Confidential – Oracle Internal/Restricted/Highly Restricted 17

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Oracle Cloud World 2019 - Oracle Digital Assistant

  • 1. 1Confidential – Oracle Internal/Restricted/Highly Restricted
  • 2. 이미남 상무 한국 오라클 Cloud Platform Engineer Group January 29, 2019 Digital Assistant를 활용한 보다 자연스러운 사용자 경험(User eXperience) 구축
  • 3. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Agenda 3 2세대 챗봇 : Digital Assistant로의 진화 Summary 1 2
  • 4. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2019, Oracle and/or its affiliates. All rights reserved. 챗봇에서 Digital Assistant (DA)로의 진화 4 GEN 1: Chatbots • 사용자가 먼저 시작 • 단일 skill (bots) GEN 2: Digital Assistant • 봇이 먼저 대화 시작 • 다수 skill bots Gen 3: Digital Assistant • 선제적인 • Headless bots • 사용자를 위한 어시스턴트 • 자연 언어로 대화 • 지식, 기억 및 추론력을 가짐 • 사용자를 이해 • 선제적인
  • 5. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Digital Assistant는 챗봇과 무엇이 다른가? 5 챗봇 • 사람과 대화를 할 수 있게 설계된 컴퓨터 프로그램 • 대화를 이해하기 위해 자연어 처리(NLP AI) 사용 • 일반적으로 사람이 대화 시작 • 단일 목적에 응대 • 예 : 항공사 봇, 이벤트 봇 디지털 어시스턴트 • 단순 대화 이상의 업무를 수행하거나 추천 같은 일을 수행 • 예측과 권장을 위한 AI가 사용됨 • 봇이 먼저 대화를 시작할 수 있음 • 여러 목적을 동시에 수행 (봇 = 스킬) • 예: 임직원 셀프 서비스 • 회의실예약 봇 • 일정관리봇 • 휴가신청봇 진화된 챗봇이 Digital Assistant 입니다.
  • 6. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Digital Assistant와 Skill (Bot) 예시 6 Digital Assistant 승인 일정 관리 지식 검색 IT Self Service 교육신규 입사자 시설 장비 예약 영업 미팅 고객 서비스 근무 기록 채용 구매 휴가 HR 승인 Skills Store Multi Skill Bot Skill Assembly 직원 프로파일 Custom 규정 Helpdesk
  • 7. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Digital Assistant : 멀티봇(Skill) 라우팅 What’s your return policy 30-days to return. Click here to learn more. Nearest location? Digital Assistant 나만의 업무 비서 What’s your return policy 30-days to return. Click here to learn more. Nearest location? Skill 경비처리봇 Skill 금융봇 Skill 피자봇 경비처리 해줘 What’s your return policy 30-days to return. Click here to learn more. Nearest location? What’s your return policy 30-days to return. Click here to learn more. Nearest location? 내 예금계좌에 잔고가 얼마지? 피자 주문 할래? 아! 돈이 있나? 잔고조회 해줘 경비 처리가 잘 되었나? 7
  • 8. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2019 Oracle and/or its affiliates. All rights reserved. THE PACE OF INNOVATION NEVER SLOWS And Oracle is with you all the way. Easy. Intuitive. Demo: Digital Assistant : 생성하기
  • 9. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2019 Oracle and/or its affiliates. All rights reserved. THE PACE OF INNOVATION NEVER SLOWS And Oracle is with you all the way. Easy. Intuitive. Demo: Digital Assistant : 멀티봇(Skill) 라우팅
  • 10. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | Digital Assistant : 멀티봇(Skill) 시나리오 10 What’s your return policy 30-days to return. Click here to learn more. Nearest location? Digital Assistant 나만의 업무 비서 Skill 경비처리봇 Skill 금융봇 Skill 피자봇 What’s your return policy 30-days to return. Click here to learn more. Nearest location? What’s your return policy 30-days to return. Click here to learn more. Nearest location? What’s your return policy 30-days to return. Click here to learn more. Nearest location? 경비처리 부탁해 송금부터 해야겠네. 먼저 송금 해줘 피자 주문 먼저 하자! Resume 금융봇 Resume 경비처리봇
  • 11. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2019 Oracle and/or its affiliates. All rights reserved. THE PACE OF INNOVATION NEVER SLOWS And Oracle is with you all the way. Easy. Intuitive. Demo: App Initiated Conversation : 앱이 대화 시작
  • 12. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | 앱이 대화 시작 : 통지 시나리오 What’s your return policy 30-days to return. Click here to learn more. Nearest location? Digital Assistant 나만의 업무 비서 금융봇 경비 처리봇 피자봇 Expense 경비 승인 완료 경비 승인 완료되었습니다. 지불 여부 확인해줘 App Initiated Conversation (AIC) 12
  • 13. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. 13
  • 14. Copyright © 2017, Oracle and/or its affiliates. All rights reserved.Copyright © 2019 Oracle and/or its affiliates. All rights reserved. THE PACE OF INNOVATION NEVER SLOWS And Oracle is with you all the way. Easy. Intuitive. Demo: Composite Bag: 멀티 엔티티 및 유효성 검증
  • 15. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2019, Oracle and/or its affiliates. All rights reserved. | 멀티 엔티티 파싱 및 유효성 검증 Composite Bag 15
  • 16. Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |Copyright © 2018, Oracle and/or its affiliates. All rights reserved. | 16 잘 들었습니다. 그럼 이제 무엇을 해야 할까요? 한번 경험해 보시는 것이 어떨까요? cloud.oracle.com/tryit에서 무료 계정을 신청하세요
  • 17. Thank you Confidential – Oracle Internal/Restricted/Highly Restricted 17