Our Working Methodology.docx
- 1. 1. We offer AV Basics training for our IT, Telecom, and emerging AV partners. 2. We provide practical training to partners and collaborate on demo projects based on opportunities and expertise. 3. We conduct product training in our Product Experience Centre at the head office. 4. We meet with customers and our partner SI to understand their needs and draft solutions. 5. We secure projects with respective OEMs, offering comprehensive protection due to our exclusive partnerships and import rights. 6. Our certified design team assists SI in planning customer spaces considering interiors, acoustics, usability, and future growth. 7. We generate detailed design and functionality statements, budget proposals, and technical specifications for customer comprehension, including Solution Design Documents, RFPs, and tender specifications. 8. We offer customer consultation at various project stages, from design drafting to project handover. 9. Our procurement process manages and delivers OEM orders efficiently and promptly, backed by OEM support due to our high-volume operations. 10. Our SCM team provides transparent, trust-building order processing updates and item tracking. 11. Our certified integration team focuses on coordination and detailing for optimal AV infrastructure or Data Centre Solution setup, backed by continuous SI team project monitoring. 12. Initial IPQC checks during installation address deviations and safety concerns, ensuring quality installation. 13. Equipment is installed as per standards, programmed, and configured to achieve desired functionality. 14. User acceptance tests are conducted by our certified engineers, ensuring a thoroughly tested, functional AV system at handover. 15. Off-site teams monitor installation quality through live streaming. 16. We present a live project demo to customers before handover.
- 2. 17. Our team suggests a demo and proofs of concept for any additional modifications or upgrades. 18. We offer a consolidated post-project maintenance and support plan. 19. Our service level agreements are customized based on business needs and installed equipment, supported by OEM-trained engineers. 20. Our post-sales Resource Planning System ensures rapid resolution of raised tickets to maintain functionality. ##Provide Training: We offer AV training for our IT, Telecom, and emerging AV partners and work with them on an opportunity and expertise basis. ##Consultancy: Our people are full of knowledge of industry,standards and practices.So,they can also value-add to our partners by providing consultancy for their projects and customers' needs. ##Solution Design We generate detailed design and functionality statements, budget proposals, and technical specifications for customer comprehension, including Solution Design Documents, RFPs, and tender specifications ##Installation Initial IPQC checks during installation address deviations and safety concerns, ensuring quality installation.Equipment is installed as per standards, programmed, and configured to achieve desired functionality. ##Project Handover User acceptance tests are conducted by our certified engineers, ensuring a thoroughly tested, functional AV system at handover.Making presentations to customers and explaining proof of concept. ##After Sales Support We offer a consolidated post-project maintenance and support plan.Our post-sales Resource Planning System ensures rapid resolution of raised tickets to maintain functionality.