Outrigger success 1f
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Outrigger Hotels and Resorts struggled with managing changes to their JD Edwards EnterpriseOne system following an upgrade. They initially used a managed services provider but faced limitations including restricted development times and lack of control over the change management process. Outrigger implemented AutoDeploy Envoy which automated package builds and deployments, allowing them to establish a standardized in-house process. This reduced development cycles from 8x previously and eliminated downtime between environments, improving resource utilization and alignment between IT and the business.
Outrigger success 1f
- 1. CUSTOMER SUCCESS STORY AutoDeploy 1 | About Outrigger Hotels and Resorts is part of the Hawaii-based Outrigger Enterprises Group. Outrigger is one of the fastest growing, privately-held hospitality companies in the Asia Pacific, Oceania and Indian Ocean regions. The company operates resorts in eight nations, and the United States. The Challenge Following a challenging upgrade from World to EnterpriseOne, Outrigger teams struggled with the inherent differences between the two platforms. Initially underestimating the demand requirements for CNC resources, Outrigger quickly assimilated to the challenges of recruiting and retaining an in- house team. Further exacerbating the challenge, Outrigger often struggled with relocating talent from the mainland to corporate headquarters in Oahu. Given the available options, Outrigger came to the conclusion that partnering with a managed services provider was their best option. Outrigger discovered a new set of challenges with managed services. Even though they were stabilized from their upgrade, the business still required additional changes to the software, such as reports, interfaces, configurations, and enhancements. Outrigger encountered service level agreement restrictions for ad hoc builds outside of predefined times, conflicting schedules based on the demands of other managed service clients, as well as varying global holidays from their managed service provider. Due to the limitations of their managed service provider, it became increasingly challenging to stay ahead of the steady stream of new requirements from Outrigger business owners. An unanticipated consequence of the managed services relationship was the loss of insight into their overall change management process. Outrigger was no longer hands-on and in control of system administration, package management and their software development lifecycle. CUSTOMER Outrigger Hotels and Resorts THE CHALLENGE Move CNC services in-house, reduce the overall complexity of JD Edwards EnterpriseOne, establish standardized processes, and prepare for global implementation THE SOLUTION AutoDeploy Envoy for automated package build and deploy for the Oracle JDEdwards Cloud. RESULTS ■ No down time from when a developer finishes their code for unit test ■ Reduce develpment cycle by 8x previous rate. ■ No down time from when a developer finishes their code to getting it unit tested in development. ■ Rapid time to advance software changes from the developer to the business analyst. ■ Full control and management of the code build and deploy in the production environment. ■ Real time communication on the success or failure of a package’s build and deploy success, or failure. ■ Replacement of managed services vendor with a solution administered in-house
- 2. CUSTOMER SUCCESS STORY AutoDeploy 2 | As Outrigger starting planning for a global implementation, they began to re-evaluate their managed service contract. Given the global scale of the remote locations and available infrastructure, Outrigger adopted a model of separate instances of JD Edwards for each location. Knowing the challenges they already had with their managed services provider, they knew additional challenges would be present in terms of syncing builds across all instances. They also knew they would again require outside consulting resources and wanted to be in a better position to manage third-party involvement with system changes. The Solution Following a one day installation of AutoDeploy’s Envoy product, Outrigger realized immediate value to their business by performing their build and deploys with either a daily scheduled series of package builds, or with ad hoc builds. Code changes were effectively delivered for unit testing in development, and for user acceptance testing by business analysts. With Envoy, Outrigger was able to quickly establish a scheduled build cycle as well as immediately respond to any requests for ad hoc builds. Regardless of the level of experience of the user or the related projects in the package, IT now uses either a zero click scheduled process or a single click ad hoc process. With the establishment of a standardized, repeatable process for moving changes into the system, IT and the business were in a position to use technology as a tool to enhance overall value. Outrigger saw an immediate reduction in cycle times with Envoy. With little to no downtime between moving system changes into different environments, unit testing and functional testing were able to be performed in an expedited manner, resulting in less idle time for expensive third party resources. Internal resources also benefitted as the time reduction meant changes were moved into the production environment in an expedited manner. "AutoDeploy has been a great partnership for Outrigger. Before we were using AutoDeploy Envoy, the technical functions of EnterpriseOne, specifically package management, was challenging for our IT organization. With Envoy we have been able to reduce development time, increase utilization of our in house and 3rd party resources, be more agile in delivery of value add projects to the business, and facilitate a strong relationship between IT and our business users. AutoDeploy is critical to our organizational success with EnterpriseOne now, and in the future. The value to our business has been tremendous." -- David Reed Director, Systems & Programming at Outrigger Hotels & Resorts
- 3. CUSTOMER SUCCESS STORY AutoDeploy 3 | Under a managed service provider, Outrigger had two budget line items - one related to managed services and one related to hourly overage for a preset amount. As Outrigger tried to work within the defined limits of the managed services contract, they still found themselves paying for additional hours related to re-work and wait times for package management. By utilizing Envoy, Outrigger eliminated the need for a managed service provider. They consolidated both line items into a single line item that was significantly lower than the original amount for managed services alone. Not only were they able to reduce overall spending but they were able to establish a fixed number for costs related to system maintenance. The ability to have a reliable process in place for package management across multiple instances greatly reduced the complexity of the global rollout. Envoy allowed Outrigger to isolate any issues related to moving system changes into any environment as they knew Envoy only allowed deployment of error-free builds. By having a process already in place, Outrigger was able to enforce standards across the enterprise. As Outrigger continues to move forward with EnterpriseOne, they are self-sufficient, no longer reliant on third party vendors for daily system maintenance. They now have a standardized, repeatable process for system administration, software development lifecycle, and package management in-house. Business and IT are aligned and are focused on delivering higher-level value with improved processes and controls. Outrigger is now in a position to use technology as a tool to further deliver business value. As Outrigger continues to move forward with EnterpriseOne, they no longer rely on third party vendors for daily system maintenance.