Paving the path to tomorrow... today!
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This document discusses how companies can pave the path to digital transformation. It introduces Global Digital Services, which helps companies unite people, business and technology. The challenges of digitization are described, such as how it will impact business more than the internet. Four core domains for companies to focus on are identified: customer experience, operational excellence, trust and compliance, and business reinvention. Specific strategies and services within each domain are outlined, such as building customer-centric ecosystems and harnessing data through content platforms.
Paving the path to tomorrow... today!
- 1. Paving the Path to Tomorrow… Today! Adam Lewis Mélanie de Vigan Sept 2015
- 2. Who are we ? Global Digital Services Leader that powers progress for the firms of the future by uniting people, business and technology. Your business technologists. Powering progress > $ 13 bn revenues>100,000 people 66 countries 2
- 3. As a leading cloud integrator, we engineer / operate / orchestrate cloud services that enable our customers to transform their business
- 4. Today’s Challenge? Digitization is a step change that will have a bigger impact on business than even the internet. To win in the digital economy, companies must act now, or be left behind wondering what happened! “By 2018, our world will be ever more connected, with an estimated 4.5 billion smartphones, 2.5 billion users of social networks and more than 25 billion connected objects.” Digital Business Empowerment. Your business technologists. Powering progress 4
- 5. 5 Paving the Path to Tomorrow Digital empowerment through processes and technology Digital is much more than just technology and software. For any organization, becoming truly digital requires a different mindset and increased flexibility. It requires a redefinition of corporate structures, bodies and roles and use of new technologies to make innovation happen in the 4 core domains. CUSTOMER EXPERIENCE TRUST & COMPLIANCE OPERATIONAL EXCELLENCE BUSINESS REINVENTION
- 6. The full impact of Digital transformation will only be felt when the link is made between the B2C and B2B worlds. The Internet of Everything and Big Data are the new technology domains that will have a disruptive impact. Your business technologists. Powering progress
- 7. Business Imperatives Business Reinvention Content Platform Provide a Business Content Platform with embedded features Collaborative & social technologies Messaging, workplace, social… for people, process and things Multi-Sided Platform Manage data, share and monetize Atos & Box focus for Business Reinvention Where to start? Enable ‘Internet of Things’ with collaboration at the core! Business intelligence Turn any data into insight & business value Open innovation Streamline co-innovation with all stakeholders New business models Create & leverage new business models 7
- 8. Organizations need to engage with customers more intimately and individually than ever before. The value and potential of enriching end to end customer experience will only be fully realized when core business operations are aligned for both business-to-business AND business-to-consumer interactions. Your business technologists. Powering progress
- 9. E-Services Next generation, omni-channel services and self help… Multi-channel management Mobile solutions, web solutions (portals,…), joint digital/instore services… Cloud Enterprise Platform Engage more intimately with customers through a single pane of glass Redesigning customer experience Business Imperatives Where to start? Building a customer-centric ecosystem strategy Atos & Box focus for Customer Experience 1-to-1 customer relations Better know and seamlessly serve each customer Churn reduction Increase customer engagement and loyalty Sales growth Boost customer acquisition, cross sell and upsell 9
- 10. The new digital world will see highly efficient back-office processes triggered by real-time integration with flexible, personalized customer interaction solutions. The challenge of managing this complexity needs to be overcome by improved standardization of business processes and technology interfaces to enable seamless and dynamic construction of end to end capabilities, delivered by otherwise disparate entities. Your business technologists. Powering progress
- 11. Driving operational excellence Smart Storage Easy access to data anywhere Cost Efficiency Maximize investments while controlling complexity Productivity Finding new ways of working Business Imperatives Where to start? Harnessing the power of your content to collaborate Atos & Box focus for Operational Excellence Agility Reconfigure instantly to a real time changing world Quality of Service Provide effective, resilient and scalable service Cost Management Reduce costs to improve margins & fund innovation 11
- 12. Together with digital security, the protection against cyber- threats, privacy and personal data protection have to be intrinsic parts of every organization. The key to sustainable success is to gain the trust of customers by demonstrating control over the usage of their data. Your business technologists. Powering progress
- 13. Ensuring Trust & Compliance Data Leakage Managing exposure risks through holistic security assessment Best-in-class security World leading organizations trust our services Global coverage Understanding your local data needs Business Imperatives Where to start? Understanding your opportunities to mitigate against risks Atos & Box focus for Trust & Compliance Business Trust Inspire confidence to develop trusted exchanges Risk Management Foresee, prevent and manage risks Compliance Comply with public or private regulations & policies 13
- 14. Paving the Path to Tomorrow Digital empowerment through processes and technology Empower your users Take a platform-centric approach Enhance your competitiveness through extended ecosystem Rapidly support new business models CUSTOMER EXPERIENCE TRUST & COMPLIANCE OPERATIONAL EXCELLENCE BUSINESS REINVENTION
- 15. Paving the Path to Tomorrow… Today! Follow us on Twitter! @canopycloud @adamrlewis @melaniedevigan
Editor's Notes
- #4: This is Canopy’s mission statement. Some words are important. We are essentially a cloud integrator. What we mean by that is that we are an integrator of cloud services. Such cloud services are to be provided as on-line, on-demand services, and may be consumed by business and technical users out of a service portal. This is what cloud is about: if you really try to define what cloud represents for a customer, this is very much about consuming services, ordering them, configuring them - consuming them as and when they are needed. Cloud is primarily on-demand, self-service IT, and this is the main business of Canopy: we engineer such services, we operate them and orchestrate them, so our customers can really benefit from the simplicity and flexibility of cloud. And of course cloud is about transforming the business. A significant piece of any digital transformation process is very much based on what the cloud delivers. Canopy’s approach through engineering, operation and orchestration of innovative cloud platforms and services builds on Atos’ global capabilities in professional services, application transformation and strategy consulting. Our customers will therefore be able to make the most of the business agility and cost optimization offered by the cloud at any stage in their digital transformation journey.