Personalised technical accessibility training: a case study
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This document summarizes an accessibility training program delivered to the Coles app team by Allison Ravenhall of Intopia. The training was delivered in multiple shorter sessions over 3 months and covered a modular syllabus of accessibility concepts, assistive technologies, development techniques, and tools. Feedback indicated the spaced out training allowed better absorption of content and engagement compared to full day sessions. Participants found the small group and one-on-one delivery helpful for asking questions. However, the reference materials were not used and some felt not enough activities were included.
Personalised technical accessibility training: a case study
- 1. Personalised technical accessibility training CSUN 2020 Allison Ravenhall Digital Accessibility Sensei @RavenAlly 12 March 2020
- 2. A different take on a11y training • Players • Problems • Proposal • Plan • Execution • Outcomes
- 3. Players
- 5. 2014: Gisele Mesnage sues Coles Source: bit.ly/abc-gisele-coles
- 6. 2017: Coles launches Quiet Hour Source: bit.ly/abc-coles-quiet-hour
- 7. Coles Digital Accessibility manager 2 accessibility analysts App team: • 1 business analyst • 4 developers • 2 testers
- 8. Intopia Allison • Training design and delivery Ricky • Content creator
- 9. Problems
- 10. “A whole day of training is too long”
- 11. “Not enough time for activities”
- 12. “High quality content, low recall”
- 14. Wide spread of a11y knowledge
- 15. Proposal
- 16. Train the Coles app team Multiple, shorter sessions Role- and tech-specific content 1 : 1 or small group delivery Reference materials
- 17. Plan
- 19. 2. Module topics
- 20. 3. Project plan
- 21. 4. Lesson plans Goals Attendees Prerequisites Equipment Concepts, needs, techniques Notes Run sheet
- 22. 5. Reference materials Concepts Impacts to users Dev and test techniques Links to WCAG 2.1 Curated articles for more context
- 23. Execution
- 24. A11y concepts, laws, personas
- 25. VoiceOver demo and Q & A with Scott Nixon
- 26. Solo / 2-person sessions • Assistive technologies • Site-level principles • Page-level principles • Component-level principles • Tools • Ask me anything, wrap up, retro
- 27. Statistics • ~3 months • 18 lesson plans • 40 x 2 hour sessions • 200+ pages of reference materials
- 29. Two full days of training, but spaced out in a timeline that allows me to actually absorb it – that was great. Business analyst
- 30. I don’t fall asleep even though it’s an afternoon session so it must be engaging! I haven’t been bored, that’s where one-on-one helps. iOS developer
- 31. Scott’s session was so helpful, was very interesting to see the impact when we don’t do our job well. Android developer
- 32. Prefer training in pairs, hear different voices, sometimes I get a break, he can answer when I don’t know the answer. Not more than 4-5 people, would otherwise lose the opportunity to ask questions and get personal space. Tester
- 33. Participants have a passion for accessibility, which is an ongoing shift in attitude and behaviours. This is also changing their team culture. Coles post-program review
- 34. No one used the reference materials.
- 36. My time and their money
- 37. What next?
- 38. Let’s chat @Intopia Intopia intopia.digital hello@intopia.digital Let’s chat @Intopia Intopia intopia.digital hello@intopia.digital @RavenAlly