Using cognitive walkthroughs for a task-oriented accessibility review
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The document outlines the process of conducting cognitive walkthroughs for task-oriented accessibility reviews, focusing on creating inclusive digital experiences. It describes the steps involved in performing a cognitive walkthrough, including task identification, step creation, and persona selection, while highlighting its benefits and limitations. The session encourages participation through group activities and aims to foster conversations around accessibility in digital products.
Using cognitive walkthroughs for a task-oriented accessibility review
- 1. Using cognitive walkthroughs for a task-oriented accessibility review Sarah Pulis Twitter: sarahtp Andrew Arch Twitter: amja creating an inclusive digital world intopia.digital @intopiadigital
- 2. We’re creating an inclusive digital world (from down under!) We help organisations be more inclusive and accessible. Together, we create enjoyable, efficient digital experiences for everyone. Let’s go on an accessibility adventure together.
- 3. Today’s session • The example that sparked this presentation • What is a cognitive walkthrough? • How to conduct a cognitive walkthrough for accessibility • Let’s do a cognitive walkthrough together • Pros and cons of cognitive walkthroughs
- 6. Can we develop a process to conduct a task-oriented and user-oriented expert review?
- 7. What is a cognitive walkthrough? An evaluator examines the usability of a product by walking through a series of tasks and asking a set of questions from a user’s point of view.
- 8. Steps in a cognitive walkthrough 1. Create a list of tasks a user wants to do 2. Create a list of steps needed to complete each task 3. Choose a persona, perform the walkthrough and document the experience
- 9. Step 1 Create a list of tasks a user wants to do
- 10. Common tasks for an eCommerce website • Search for a product • Browse for a product • Add products to your trolley • Checkout and pay for your products • Contact the organisation • Find out about the accessibility options
- 11. Group activity 1. Choose a website or app to conduct a cognitive walkthrough on 2. Write down a list of task your users want to do on your chosen website or app
- 12. Step 2 Create a list of steps needed to complete each task
- 13. Login to an eCommerce website 1. Navigate to the eCommerce website 2. Select the Log In/Sign up button 3. Enter an email address 4. Enter a password 5. Select the Login button
- 14. Group activity 1. Choose one task from your task list (you might not want to choose one that is too long) 2. Write a list of steps needed to complete that task
- 15. Step 3 Choose a persona, perform the walkthrough and document the experience
- 16. As you complete the task, ask a series of questions • Will users understand how to start the task? • Will the user notice and understand the controls needed to complete the task? • Will the user be able to access the controls needed to complete the task? • Was there feedback to indicate they completed (or did not complete) the task? • Was it easy to achieve the desired outcome?
- 17. Group activity • Choose a persona • Perform the cognitive walkthrough • Document the experience for that persona • Reflect on any improvements that you could make
- 18. Share your experiences performing a cognitive walkthrough Could you see yourself using this in your work?
- 19. Benefits of cognitive walkthroughs • task-oriented • can be done during the early stages of design • can identify requirements gaps • more cost effective and fast compared with usability testing
- 20. Things to be cautious of • not a replacement for usability testing • can be time consuming • insights can be affected by the knowledge and skill of the person conducting the walkthrough
- 21. Let’s continue the conversation Sarah Pulis @sarahtp sarah@intopia.digital Andrew Arch @amja andrew@intopia.digital creating an inclusive digital world intopia.digital @intopiadigital
Editor's Notes
- #2: When UX doesn't consider ALL users, shouldn't it be known as "SOME User Experience" or... SUX? 349 retweets, 342 like
- #4: Use your mobile phone or laptop to complete the exercise Team up with a buddy if you need to
- #7: How have you taken a task oriented approach to reviewing your designs or working site/app?
- #8: It is a task-specific approach to usability (in contrast to heuristic evaluation which is a more holistic usability inspection).
- #14: Aligns with WCAG Evaluation Methodology “Methodology Requirement 3.c: Include all web pages and web page states that are part of a complete process in the selected sample.”
- #17: Will users understand how to start the task? Are the controls conspicuous? Will users know the control is the correct one? Was there feedback to indicate you completed (or did not complete) the task? Will the user associate the correct action with the effect that the user is trying to achieve?