Post Office - Hyper Island presentation
- 1. Hyper ISl and, Tream 4 Client: Post Office, UK SMALL THINGS DONE WELL Dare, UK Team 4 A Hyper Island Project Assignment
- 2. Hyper ISl and, Tream 4 Client: Post Office, UK Contents Background Task Research Insights Technology Human Touch Solution Future Steps
- 3. Hyper ISl and, Tream 4 Client: Post Office, UK
- 4. Hyper ISl and, Tream 4 Client: Post Office, UK Challenge “ MORE THAN 50% OF THE NATION THINK WE ARE AN EFFORT TO DEAL WITH “
- 5. Hyper ISl and, Tream 4 Client: Post Office, UK Challenge You say: Handled with care.
- 6. Hyper ISl and, Tream 4 Client: Post Office, UK Challenge You say: Handled with care. We do: Handle with care
- 7. Hyper ISl and, Tream 4 Client: Post Office, UK
- 8. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH In-store Observation Reports, Psychology & Research Expert Sparring
- 9. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH Where can we have the most impact?
- 10. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH Where can we have the most impact? Flagship - Crown - Local
- 11. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH People queue up because they have unanswered questions.
- 12. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH INSIGHT: The queue doesn’t end at the counter, it starts there.
- 13. Hyper ISl and, Tream 4 Client: Post Office, UK
- 14. Hyper ISl and, Tream 4 Client: Post Office, UK Strategy Bring in-store expertise out of store. Bring in-store human touch out of store. Bring in-store care out of store.
- 15. Hyper ISl and, Tream 4 Client: Post Office, UK Strategy Smartphone Penetration, UK 45% 69% Everyone 18-44
- 16. Hyper ISl and, Tream 4 Client: Post Office, UK Strategy To make sure we meet real human needs, both practical and emotional, before people arrive at the counter.
- 17. Hyper ISl and, Tream 4 Client: Post Office, UK APPROACH Human touch through Technology
- 18. Hyper ISl and, Tream 4 Client: Post Office, UK
- 19. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 20. Hyper ISl and, Tream 4 Client: Post Office, UK Solution REVIEW THE CURRENT APP:
- 21. Hyper ISl and, Tream 4 Client: Post Office, UK Solution PREPARE 1. Determines type of parcel. 2. Shows information about different types of services 3. Gives you a price quote LOCATE 1. Locates your closest branch based on position or search 2. Determines average queue time 3. Displays real-time queue
- 22. Hyper ISl and, Tream 4 Client: Post Office, UK Solution QUEUE Camera connects to a counting unit which has a 98% accuracy. Detecting and recording entries, exits, queues and waiting times.
- 23. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 24. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 25. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 26. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 27. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 28. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 29. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 30. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 31. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 32. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 33. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 34. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 35. Hyper ISl and, Tream 4 Client: Post Office, UK Solution
- 36. Hyper ISl and, Tream 4 Client: Post Office, UK Strategy See where people move around in the store Lets you compare the performances of different stores Gathers data which will help you make continuous improvements
- 37. Hyper ISl and, Tream 4 Client: Post Office, UK THANK YOU ERIK, BEN, PRISCILA, ALASDAIR, MARCO