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#ICANN50
Universal Acceptance
25 June 2014
Francisco Arias, Director, Technical Services
Edward Lewis, Senior Manager, Technical Services
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#ICANN50
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#ICANN50
Agenda
• Introduction
• Recent Activity
• The Plan
• Call to Action
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Universal Acceptance
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A Changing World of
Identifiers
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At the Dawn of the TLD Space
• “com/net/org” and the ISO 3166 two-letter codes
o  All but one [arpa.] three letters or shorter
o  All in “plain” ASCII
o  No changes to DNS root beyond new ISO 3166 codes
• Email addresses (mailbox names) were ASCII
• Assumptions were made, “burned in”
o  User interfaces would list valid TLDs
o  Security rules were built according to the list
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Initial TLD Expansions
• Expansion approved in 2000 and again 2003
o  Set of gTLDs in 2000
o  Set of sTLDs in 2003
o  First non-ccTLD changes since 1988
o  Some names were longer (4 letters and more)
• Broke assumptions about valid TLDs, name length
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IDN ccTLDs Arrive
• Expansion into IDN ccTLDs
o  First encoding of operating non-ASCII TLDs
§  IDN test TLDs were not operational (little impact)
o  Names were much longer (more letters) than earlier sets
o  Right-to-left scripts challenged user interfaces
• Broke assumptions regarding ASCII in TLD names
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2012 gTLD Program
• Hundreds of new gTLDs were proposed
o  First of these TLDs delegated in October 2013
§  More long ASCII names
§  More IDN (non-ASCII) names
o  Many delegated every week
• Broke assumptions of “no/few changes” to the root
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Internationalized Email
• Email names extended from ASCII to UTF8
o  IDN TLDs enabled only this
§  mistertrouble@东西.测试.
o  Internationalized email (RFC 6530) enables this
§  麻烦先生@东西.测试.
• Broke assumptions in email systems and viewers
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Bumps In the Road
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Browsers Not Recognizing TLDs
www.nic.global.
www.nic.global.
www.nic.global.
Global Result Example
Search
www.global.example
Buy this product or service. We are an example company that handles an
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Browsers Not Rendering Correct Script
www.nic.测试.
www.nic.xn--0zwm56d.
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Internationalized Email Not Accepted
X
Message
From:
To:
Cc:
Subject: Urgent! New project for you
Send
Francisco
? 麻烦先生@导航.中国
mistertrouble@navigation.china
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Road Ahead
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Universal Acceptance Challenges
• Applications and services must
o  Enable use of whatever TLD is delegated
o  Display domain and email names correctly
o  Work correctly for any name
o  Implement appropriate levels of security
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ICANN 49
• Much has been said, time to move forward
o  Develop a roadmap based on community input
• ICANN to play a facilitator role
o  Motivate parties to participate
o  Foster communications
o  Support a common context
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Recent Activity
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External Discussions
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APTLD Member Meeting
• Session dedicated to Universal Acceptance
o  Presentations and panel, including ICANN
o  Wide spread interest in topic, different perspectives
• Lessons
o  Vendor willingness and challenges
o  Legacy code base delaying progress
o  User community refining requirements
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CENTR Tech Member Meeting
• Presentation on Universal Acceptance
o  Rising focus in region
• Lessons
o  Appropriate scope is TLDs, domain and email addresses
o  Realistic view of challenges for registries
o  Enhancing usability of Internet is a goal
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Developing A Plan
• Based on ICANN 49 panel session
o  Spoke with registries, software/service/solutions providers
• Participated in a few real cases of problems
o  Real reports, used as trials of plan, build connections
• Discussed at APTLD and CENTR meetings
• Drafted a plan for ICANN activity
o  Document is currently open for public comment
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The Plan
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Formalize the Problem
Statement
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TLD Problem Statement
• Domain names in a TLD must be useable in
applications regardless of the written script, and
length or newness of the TLD
o  This captures the troubles due to broken assumptions, we
now have
§  Non-ASCII/IDN TLDs
§  Longer TLD names
§  Rapid introduction of TLDs
o  Useable is an open term, to be defined by context
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How Does Internationalized Email Fit?
• Internationalized email is a driver for IDN TLD
adoption
o  Cultures that benefit from IDN want to benefit from email
o  A “killer app” even though not a technological enabler
• Referring to “useable”
o  Define domain names to be useable when email
addresses of the same script are fully functional
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Identify Stakeholder Groups
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Domain Name Industry & Associations
• ICANN
• Registries
• Registrars
• DNS Hosting Vendors
• Trade Associations
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User Communities
• Language specific
• Societies relying on communication media
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Application Developers/Service Providers
• Distributors of software
o  Closed and open source applications
o  Mobile device apps
• Service providers
o  Social media sites
o  Webmail providers
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Protocol and Operational Standards
• Protocol defining bodies
o  IETF
o  W3C
o  Unicode Consortium
• Operations best practice bodies
o  DNS-related
o  Network services
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System and Network Operators
• IT Departments
o  End-user system administrators
o  Email administrators
o  Network administrators
• Internet Service Providers
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Security Practitioners
• Security Protocol and Operations Engineers
• Security Policy (or Firewall) Administrators
• Threat Advisors
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Facilitation
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Motivate Activity
• Listening to stakeholders to gain insight
o  To grow the Internet, have to look to new sources for
inspiration
• Educating audiences when needed
o  ASCII and Internet history go hand in hand, need to break
old habits
• Identify gaps in energy, activity, focus
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Foster Communications
• Connect stakeholders
o  Introduce when needed, help navigate
• Provide on-line collaboration
o  Remove the time and distance barrier
o  Open, transparent review of approaches
• Arrange forum discussions
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Support Common Context
• Need for commonality in solution approaches
o  Novel solutions work against interoperability
• Encourage an open and transparent approach to
solutions
• Document lessons learned
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Areas of Attention
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Domain Name Industry Focus
• Enablers
o  If registration and DNS hosting don’t work, nothing else
can be built
• Familiarity
o  ICANN has existing relationships to rely upon
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Broader Horizon
• Covers social media sites, webmail, browsers, etc.
o  List is unstructured to avoid setting incorrect priorities
• Work is progressing here
o  Want to tap in to learn
o  Perhaps even get ahead and help
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Establishing a Reporting Mechanism
Report Form
Report
This
doesn’t
work
Summary of
Reports
Protocol &
Operational
Standards
Bodies
Application
Vendors &
Service
Providers
User Communities
ICANN
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Call to Action
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What’s In It for Me?
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Domain Name Industry & Association
• Some of the challenges ahead
o  Open nameserver names (IDN) and contact information
(email) to all scripts
o  Provide native-script tools for testing IDN
• The payoff
o  Foster user choice – more avenues for registration
o  Build consumer confidence – work in their script
o  Competition – permit registrants flexibility in naming
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User Community
• Some of the challenges ahead
o  Define what constitutes “usable”
o  Provide locale and cultural or business use detail
o  Determine way to measure progress towards goal
• The payoff
o  Get the Internet you want
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App Vendors/Service Providers
• Some of the challenges ahead
o  Improve timeliness and accuracy in recognizing TLDs
o  Upgrade user interfaces, many improvements possible
o  Keep mobile applications on par
• The payoff
o  Wider use through growth of the Internet population
o  Expand access via new devices (mobile, tablet)
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Protocol and Operations Standards
• Some of the challenges ahead
o  Generate transition plans
o  Document testing criteria
• The payoff
o  Raising the population of users
o  Improving the network
o  Enabling further innovation
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System and Network Operators
• Some of the challenges ahead
o  Selecting and deploying tools that remove barriers
o  Testing, trialing configurations
• The payoff
o  Fewer trouble tickets
o  More productive troubleshooting
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Security Practitioners
• Some of the challenges ahead
o  Develop safe protocols for non-ASCII identifiers
o  Develop rules to avoid “confusingly similar” names
o  Build understandable, auditable (firewall) rules
o  Limit false positive alarms
• The payoff
o  Safer Internet
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Next Steps
• Draft roadmap is now open for public comment
•  https://www.icann.org/public-comments/tld-acceptance-
initiative-2014-06-18-en
• Publish final roadmap
o  Include public comments
• Follow the roadmap
o  Perform the facilitation role (or as advised by the
community)
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Questions & Answers
• Draft Roadmap Public Comment
o  https://www.icann.org/public-comments/tld-
acceptance-initiative-2014-06-18-en
o  Other resources listed on that page
@ICANN
ICANNorg
ICANN
ICANN
ICANNnewsSocial
Media
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Upcoming Global Domains Division Sessions
•  25 June 2014
o  Whiteboarding Session with IRTP - C IRT
o  IDN Root Zone LGR Generation Panels Workshop
o  ICANN’s Security, Stability & Resiliency Team Outreach Session
o  New gTLD Registry Operator Engagement
o  User Workshop for GDD Portal
Check schedule for times & locations: http://london50.icann.org/schedule

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ICANN 50: Universal Acceptance