The document outlines the challenges and progress towards universal acceptance of domain names and email addresses in various scripts and formats, emphasizing the need for applications to recognize new top-level domains (TLDs) and internationalized email. It discusses the evolution of TLDs from ASCII to IDN and the impact on user interfaces and email systems, highlighting the importance of stakeholder collaboration in addressing these issues. A roadmap for ICANN's efforts is being developed, with emphasis on community input and facilitation of communications among stakeholders.