Problem Solving - 1
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The document discusses organizational communication as a problem-solving process. It defines problems as a gap between the current situation and desired goals, and categorizes problems as either well-defined, which can be solved formulaically, or ill-defined, requiring research, analysis, creativity and judgment. The document provides steps for solving workplace problems through organizational communication, including understanding the situation, identifying possible communication strategies and channels, determining the best course of action, and considering timing and delivery methods.
Problem Solving - 1
- 1. Organizational Communication as Problem Solving
- 2. Problem A gap between where your are now and where you want to be. A problem is not always something negative. It can also be an opportunity to improve a situation or do things in a better way.
- 3. Types of problems Well-defined------ can be solved by following a formula Ill-defined----------- requiring research, analysis, creativity and judgement.
- 4. Solving Workplace Problems What is the situation? What has happened to make you think that you have to communicate? What background and prior knowledge can you apply to this situation? How is this situation like or unlike others you have encountered? What do you need to find out every facet of this problem?
- 5. …………..Continued What are some possible communication strategies? To whom might you communicate? What are your audience’s professional and personal contexts? What are some communication strategies that might help you achieve your goals?
- 6. ……………………Continued Which is the best course of action? Which strategies are impractical and potentially dangerous? What will be the best message type, contents, style and format for your message? What channel will you use to deliver it?
- 7. What is the best way to deliver your message? Are there any timing consideration related to delivering your message? Should you combine the main message with any other message?
- 8. ………………………Continued Solving ill-defined problems is combining existing resources with innovation and good judgment. Organizational communication is both challenging and more exciting than you may have thought.