PROBLEM SOLVING AND DECISION MAKING.pptx
- 1. PROBLEM SOLVING AND DECISION MAKING
- 2. DEFINITIONS • A problem is a challenge that an organization faces that requires a solution. • Problem solving is that ability to manage in challenge effectively and efficiently. • Decision making is that ability to choose a course of action among the possible solutions or coming up with a different one and standing/owning the choice.
- 3. Principles of decision making • Identify the challenge/ define the problem • Identify decision making criteria- analysis what is relevant in making decisions such as interests, values and personal preferences. • Weigh the criteria- as check if your criteria is a wise choice or evaluate your reasoning • Generate alternatives- come up with various possible solutions that is just list your option/ brainstorm • Rate each option critically- identify the pros and cons of each option • Implement the best option
- 4. Conflict management • Conflict is an a disagreement between individuals that can affect work relationships or harmony • Conflict arises from differences either in opinions, values, interests and perception. • Some conflict may be beneficial in that it can bring about favourable change such as stability in the way things are done. It can be an opportunity for growth. • Good conflict resolution results in a sense of security and building trust within the organisation or among individuals.
- 5. Healthy ways of managing conflict • Capacity to recognize and respond to important things • Being calm, non-defensive and respectful reactions • Be ready to accept your mistakes and those of others without resentment or anger • Ability to seek compromise and avoid punishment • Successful resolution of conflict depend on your ability to regulate stress and your emotions • Pay attention to the feelings of others • Be aware of individual differences
- 6. Team building • This is a collective term used for different activities used to enhance social relations and define roles within teams often involving collaborative tasks. • Is the process of turning a group of individual contributing employees into a cohesive team • Elements of team building are: Role clarity, 2.Trust 3. Job satisfaction 4. commitment to the organization and 5. motivation. • The purpose is to motivate team members, develop their strengths and address any weaknesses
- 7. Reasons for Team building • Improving communication and collaboration • Making the workplace more enjoyable • Getting to know each other and motivating the team • Setting team goals • Identifying and utilizing the strengths of team members • Improving team productivity
- 8. Types of team building exercises • Communication exercises aimed at improving communication skills • Problem solving/ Decision making exercise focuses specifically on groups working together to solve difficult problems or complex decisions by coming up with creative solutions. • Adaptability exercises focus on aspects of planning and being adaptable to change and showing the importance of planning. • Trust exercise involves engaging team members in a way that will induce trust between them.
- 9. Effective communication • Defined as a process by which information is exchanged between individuals through signs, symbols and behaviour. • Aimed at conveying meaningful information • Communication requires the communicating parties share an area of communicative commonality
- 10. Elements of effective communication • Listening • Clarity • Non-Verbal communication • Trust • Respect, understanding, empathy and resolution • Message must be free from ambiguity- , complete and considerate. • and sent through a clear channel
- 11. Group Assignments • Divide yourselves in 4 four groups and answer the following questions • Group 1- discuss the importance of medical ethics and identify them. • group2- explain what human rights are and outline the rights that clients enjoy. • Group 3- define Health Management Information System and describe its principles. • Group 4- identify the types of health information and discuss how refractive errors are documented and reported. Presentation date: 17th June 2022. Make power-point presentations and hand in the assignment on the said date.