Problem solving in organization: Challenges that appear during the process
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The document discusses common challenges in manufacturing organizations and proposes an alternative approach to problem solving. Traditionally, managers spend much of their time solving immediate problems and "fires" without addressing the root causes. This leads to repetitive issues. The alternative is to empower employees by involving operators and supervisors in problem solving. When employees understand the "why" behind decisions, they can find their own solutions rather than just being told the "what" and "how." This helps eliminate underlying problems instead of constantly fighting symptoms.
Problem solving in organization: Challenges that appear during the process
- 1. Joyful day in manufacturing – is it possible?
- 2. Problem solving in organization: Challenges that apear during the process
- 3. Just imagine a day when you don‘t need to: - “run” from one meeting to another, - take care of problems in manufacturing and you sit leisurely in your office.
- 4. – no urgent calls, – employees don’t come in every five minutes to inform about new problems... Seems like something unreal like from fairytale?
- 5. Reality Yes... Today PEACE is a RARE phenomenon in manufacturing.
- 6. A calm day without any worries only a fantastic vision that is very far from reality... becomes
- 7. Common problem solving One person solves a lot of problems, for example: • How to increase productivity of machine Z? • How to reduce changeover time? • What strategy to use in negotiation with customer? and lots of similar.
- 8. Common problem solving = Fires We solve the problem which “is burning” the hottest.
- 9. How to avoid spelled circle of fighting the same fires and eliminate the core cause from the beginning?
- 10. Common problem solving = Fires When manager is forced to solve all problems by himself
- 11. Common problem solving = Fires When manager is forced to solve all problems by himself
- 12. Alternative problem solving = Eliminating the fires When the middle and entry-level staff is involved Production manager Supervisor Operator Operator Supervisor Operator Operator Production manager
- 13. Why operators and supervisors? • Operator operates the machine every day and he knows how everything works the best. • Operator will implement the vision for real. And if he sees the vision he can say what needs to be changed.. • Supervisor can go to operators’ work center more often to make sure that the core cause is eliminated.
- 14. Alternative problem solving = Eliminating the fires When the middle and entry-level staff is involved Production manager Supervisor Operator Operator Supervisor Operator Operator Production manager
- 15. Why involving more hands into the process is necessary?
- 16. „The most of my work day I spend solving problems“- say 98 % of managers
- 17. So how to find some time for solving strategic or business development tasks?
- 18. Manager has to spend a lot of his time for daily problem solving so we tried to identify cause and effect relation using 5 Whys methodology.
- 19. #1 Why you spend most of your daily work time solving problems?
- 20. #1 Why you spend most of your daily work time solving problems? Because I need to solve many, repetitive problems at the same time.
- 21. #2 Why you have to solve repetitive problems every day? #1 Why you spend most of your daily work time solving problems? Because I need to solve many, repetitive problems at the same time.
- 22. #2 Why you have to solve repetitive problems every day? Because employees fail to implement made decisions properly and it needs to be solved again.
- 23. #3 Why employees fail to implement made decisions properly? #2 Why you have to solve repetitive problems every day? Because employees fail to implement made decisions and it need to be solved again.
- 24. #3 Why employees fail to implement made decisions properly? Because they always do it in the wrong way and they don’t get required result.
- 25. #4 Why employees don’t get the required result? #3 Why employees fail to implement made decisions properly? Because they always do it in the wrong way and they don’t get required result. .
- 26. #4 Why employees don’t get the required result? Because they don’t understand the exact principles of final result.
- 27. #5 Why employee doesn’t understand the exact principles of result? #4 Why employees don’t get the required result? Because they don’t understand the exact principles of final result.
- 28. #5 Why employee doesn’t understand the exact principles of result? Because he doesn't see the final result as I imagined it.
- 29. #6 Why employee doesn’t see the final result as you imagined it? #5 Why employee doesn’t understand the exact principles of result? Because he doesn't see the final result as I imagined it.
- 30. #6 Why employee doesn’t see the final result as you imagined it? Because I made the decision and I know how it should look like.
- 31. How often it all works right from the first time?
- 32. 99/100 Failure
- 33. 99/100 Failure Only after you start implementing experiment, you can see that there is something that needs to be changed...
- 34. 1/100 Success Can a person who doesn’t know how the solution of problem looks like, understand that to reach it he needs other solution?
- 35. 1/100 Success
- 36. 1/100 Success Or maybe it is possible to make that employee would find problem’s solution by himself?
- 37. That is how employees’ empowerment is understand Supervisor, OperatorManager WHAT and HOW to do WHAT and HOW to do
- 38. That is how employees’ empowerment is understand Supervisor, OperatorManager WHAT and HOW to do WHAT and HOW to do While delegating the task to employee manager says what and how to do but the explanation why it is needed to be done is missing. In such case employee works like a robot – does what he was told to do. But he doesn’t think through what can be done differently?
- 39. That is how employees’ empowerment should look like Supervisor WHAT and HOW Supervisor, Operator
- 40. That is how employees’ empowerment should look like Supervisor WHAT and HOW Supervisor, Operator If we want that employee would start searching for problem’s solution we need to give him WHY. After he’ll understand WHY it is important to eliminate the problem he’ll see the possible solution and will start searching ways how to solve the problem by himself. Knowing why, he’ll find out how and what to do by himself.
- 41. Employees’ empowerment WHAT and HOW to do WHAT and HOW
- 42. How people are solving problems in Your organization?
- 43. Thank you for your attention! More about employees’ empowerment tools we’ll share in two weeks. Subscribe news and be the first to get information!