Process Automation for Modern IT Operations Management
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The document discusses the evolution of automation in IT operations management, highlighting the progression from basic command line batch files in the 1990s to modern hyperautomation solutions. It emphasizes the challenges of process automation, including financial risks and time-to-market pressures, while advocating for a unified digital operations platform to improve efficiency. The content also suggests future steps for organizations, including participating in tech talks and integrating cloud monitoring tools.
Process Automation for Modern IT Operations Management
- 1. Remediation & Automation Process Automation for Modern IT Operations Management
- 2. © 2020 OpsRamp. All Rights Reserved. Back to the Future….. 2 Basic Automation Command Line Batch Files 1990s Runbook Automation (IT Process Automation) 2010 Intelligent Automation 2018 Enterprise Systems Management 2000 Robotic Process Automation (RPA) 2015 ????? 2020+
- 3. © 2020 OpsRamp. All Rights Reserved. Hyperautomation to the Rescue? 3 Task Automation Process Automation Business Ops Event Processing Conversational UX Intelligence Business Rules RPA Workflow iBPMS Digital Ops NoOps AI & Machine Learning Deep Learning, NLP Chat Bots Digital Assistants APIs & Feeds Adaptive Architectures Simple Automation Hyperautomation
- 4. © 2020 OpsRamp. All Rights Reserved. Process Automation Challenges 4 Financial Operational Risks Time-to-Market Experience
- 5. © 2020 OpsRamp. All Rights Reserved. Modern ITOM Roles & Practices 5
- 6. © 2020 OpsRamp. All Rights Reserved. Configuration Automation Tools 6 Source: Ansible documentation Source: Chef documentation
- 7. © 2020 OpsRamp. All Rights Reserved. Unified Digital Operations Platform Hybrid Clouds OpsRamp Discovery to Resolution Process Automation 7 On-Premises Server Database Network Storage Applications Synthetic Virtualized Containers Custom Service Maps Improve Visibility Reduce Spend Enhance Performance Discovery Native Monitoring Alert Correlation Resolution Event Management ITSM Integration Notification SMS | Voice | Email Ingestion Human Resources Marketing Sales Accounting DistributionR & D Production Multi-Tenant Environment
- 9. © 2020 OpsRamp. All Rights Reserved. Instrumentation & Integrations Don’t check 50 dashboards for infrastructure health. Check one. Automated Monitoring 9 COLLECTORS Integrations Agentless Agents EVENT AND INCIDENT MANAGEMENT SaaS Based AIOps Platform Server Unix | Windows | Open Source Multi-Cloud Applications Storage Network LAN | WAN | Wi-Fi Multi-Virtualization Cloud-Native serverless | containers Websites & Transactions Databases Processes
- 10. © 2020 OpsRamp. All Rights Reserved. EVENT AND INCIDENT MANAGEMENT SaaS Based AIOps Platform AIOps: Reduce Noise, Detect/Resolve Faster 10 Native Instrumentation Integrations
- 11. © 2020 OpsRamp. All Rights Reserved. Fully Automated Remediation 11 Establishing a modern digital operations command center Knowledge Base Articles Patch Deployment Secure Remote Access Audit Recordings Runbook Management Automated Remediation “OpsRamp has taken the chaos out of our infrastructure.” - VP of Infrastructure Delivery EVENT AND INCIDENT MANAGEMENT SaaS Based AIOps Platform
- 12. © 2020 OpsRamp. All Rights Reserved. Next Steps Check out all of our Tech Talks On Demand: Most Popular: • Command Center: Outdated, or Perfect Time for IT Operations? • Cloud to Cloud, Easily Integrate Cloud Monitoring Tools in a Time of Remote Work • Getting to a Hybrid IT Strategy with OpsRamp https://www.opsramp.com/resources/events/#Tech-talks https://info.opsramp.com/request-demo