Process Excellence with SAP Cloud Platform Process Visibility

PUBLIC
SAP Cloud Platform Process Visibility
End-to-end process visibility & insights – the details

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Overview
Usage Scenarios
Architecture
Use Cases
Success Stories
Summary
Agenda

Overview

s
Cloud Platform
Non-SAP
End-to-end visibility into processes that run in cloud, on-premise & in hybrid environments
Non-SAP
SAP Process Orchestration
On-premise SAP
Applications

Process Excellence Process Transparency Process Transformation
Value

Configure Process Workspace
Create & Organize process performance
indicators to understand current & past process
performance
Correlate end-to-end process
Streamline end-to-end processes and avoid
local optimization on parts of the process
Classify Process Status
Depict urgency and enable insight to action
* Predict Process Issues
Address issues before they cause business
impact
Identify Process Bottlenecks
Transform your process
Capabilities
* Planned
* Perform Actions
Address issues for an immediate impact

Usage Scenarios

Visibility on a Custom Scenario
High time to value – push events in a prescribed format, create, configure & activate scenario
Visibility on workflows from SAP Cloud Platform Workflow
Instant time to value – create scenario by importing workflow & activate scenario
Usage Scenarios
Visibility on processes from SAP Cloud Applications
Medium time to value – subscribe to events from SAP Applications, create, configure & activate scenario
Visibility on SAP Application with Pre-delivered Scenarios
Low time to value – import, configure & activate scenario
Available
Available
Planned – OthersAvailable – SAP SuccessFactors
Planned

Configure and Activate Scenario1 Grant Access2
Use the Configure Scenario Application to
§ Create a Scenario
§ Import SAP Cloud Platform Workflow
§ Enhance the scenario if needed with
phases, targets, calculated attributes and
additional process performance indicators
§ Activate Scenario
§ Create a tile in Fiori Launchpad and grant
access to interact with the process
workspace

Create a Scenario & Add a workflow

Select the workflow from the list of deployed workflows

Events and Context for the workflow are pre-populated

State is pre-populated

Status is pre-populated

Performance Indicators are pre-populated

Out-of-the box process workspace

Push Events1 Configure and Activate Scenario2 Grant Access3
§ Configure Process Participants
with events & context
§ Configure Correlation between process
participants
§ Configure State, Status, Sub-Status,
Attributes, Target and Phases
§ Configure Process Performance Indicators
for the process workspace
§ Activate Scenario
§ Push Events in a prescribed format § Create a tile in Fiori Launchpad and grant
workspace

Push Events – Prescribed format to tenant specific REST end-point
Transform data into the prescribed event format & push these events into tenant specific end point
• If the source application is event enabled then select the events that need to be pushed
• Use exists in source application to push events as and when they occur
• Enhance the source application to push events as and when they occur
• Use an ETL (extract transform and load) technology like SAP Cloud Platform Cloud Integration,
SAP Data Services, SAP Data Hub

Push Events – Events Acquired

Push Events – Events with incorrect format

Configure Scenario – Add Processes and specify events & context associated with the process

Configure Scenario – Correlation

Configure Scenario – Phases

Configure Scenario – State

Configure Scenario – Status

Configure Scenario – Attributes

Configure Scenario – Process Performance Indicators

Process workspace for the Line of Business (LOB)

Navigate from aggregates to instances

Instance Details – Information

Instance Details – Progress in terms of Phases

Instance Details – Process Path

Visibility on processes from SAP SuccessFactors
Push Events1 Configure and Activate Scenario2 Grant Access3
§ Configure Process Participants
with events & context
§ Configure Correlation between process
participants
§ Configure State, Status, Sub-Status,
Attributes, Target and Phases
§ Configure Process Performance Indicators
for the process workspace
§ Activate Business Scenario
Configure Events that need to be pushed via
the Integration Center of SuccessFactors
§ Define events in the prescribed format
§ Define the destination as the process
visibility event acquisition end point
§ Create a tile in Fiori Launchpad and grant
workspace

Visibility on processes from SAP SuccessFactors
Configure Events that need to be pushed via the Integration Center of SuccessFactors

Architecture
On-premise IT Landscape
SAP Back-End Systems + 3rd Party
Cloud Connector
Portal
with SAP Fiori Launchpad
OData
HTTP
SAP Cloud Applications / SAP Cloud Platform Services
Process Workspace
HTTP
Process Visibility
Real-time process insights
& Insight to Action
Process Performance
Indicators
Real-time Process
Data Mart
Event Acquisition,
Correlation & Processing
Business Scenario and
Event Acquisition Monitoring
Process Outcomes & Bottleneck Analysis
via Machine Learning and Process Path
Other Applications
OData
SAP Analytics Cloud
SAP Process Mining by
Celonis
Embedded into SAP
Applications
Embedded into Non-SAP
Applications
OData
Stories & Analytics
Advanced Process
Visibility Capabilities
Base Process Visibility
Capabilities
Business Scenario
Configuration
SAP Cloud Platform Workflow

Use Cases

Use Cases – Processes that create value and are time critical
Utilities
Automotive
Banking & Insurance
Retail
Telecom
Railways
Across Industries Processes
Order Fulfillment
Employee Onboarding
Source to Pay
Consume to Cash
New Product Introduction
Claim Management
Lead to Cash

Success Stories

Incture: Improve Operational Responsiveness for Purchase
Requisition Approval with SAP® Cloud Platform Process Visibility
SAP Partner
Incture Technologies
Headquarters
Bangalore (India)
Products and Services
Cherrywork Application Suite
Implementation Partner
Employees
425+
Web Site
www.incture.com
Objectives
Ÿ Complete end-to-end operational view into enterprise processes in real-time
Ÿ Visualize process steps and Identify bottlenecks for process optimization
Ÿ Ability to respond to the risks during the purchase requisition approval workflow
Why SAP
Ÿ Enables decision makers with the web-based tool and event based information to uncover the risks and respond
to operational inefficiencies in the business processes spanning across heterogenous landscape
Ÿ Seamless integration with SAP Cloud Platform Workflow
Ÿ Instant transparency into the processes by ready-to-use dashboard with default context, attributes and process
performance indicators and simple handling of the workflows
Ÿ Low time-to-value
Resolution
Ÿ Migrated and deployed workflow based on Purchase Requisition Approval in SAP Cloud Platform – Cloud Foundry
Environment from Neo environment.
Ÿ Build and activated business scenario based on SAP Cloud Platform Workflow with varied calculated attributed,
statuses and default PPIs
Ÿ Enhanced process visibility scenario with phases and custom PPIs
Benefits
Ÿ Simple, quick and easy implementation to achieve end-to-end visibility for Purchase Requisition Approval process
Ÿ Changes in workflow can be applied efficiently, without disruption to running process
Ÿ Web-based user interfaces that support a multidevice platform
Ÿ Monitoring and analysis of the business process for better traceability and optimization
Easy
integration with SAP Cloud
Platform Workflow
Agile
Changes in the processes and
business PPIs can be adapted
easily with minimal effort
Rapid
Out of box visibility with web-
based modelling and monitoring
workspaces.
Real Time
Insights into operational
inefficiencies from web-based
process workspace
“Process Visibility on SAP Cloud Platform Workflow makes it KPI driven, Easily governed and a
powerful offering which fulfill the need of expected business process optimization by our customers.”
Honey Gyanani - Director – Process Applications, Incture Technologies
51904 (17/05) This content is approved by the customer and may not be altered under any circumstances.

Achieve business process excellence, transparency
& transformation with SAP Cloud Platform Process
Visibility
• Provides an embeddable, real-time, event-driven view on
processes and process instances no matter where they run
• Focus on key business events and milestones in order to
actively steer processes forward with actionable insights
• Understand the current & past performance with process
performance indicators
• Predict outcomes before they occur (ML-based Cycle-time
predictions, Process Intelligence Assistant) and launch
product(s) via navigation.
• Integrated with SAP Analytics Cloud
Process Intelligence for the Intelligent Suite
Achieve end-to-end process visibility and process insights

Ø SAP Cloud Platform Process Visibility – Product Page
Ø SAP Cloud Platform Process Visibility – Help
Ø SAP Cloud Platform Process Visibility – What’s New
Ø SAP Cloud Platform Process Visibility – Availability
Ø SAP Cloud Platform Process Visibility – API
Ø SAP Cloud Platform Roadmap
Ø Blogs on SAP Community
Ø Follow us on Twitter (@sapcp #workflow)
More Information

Process Excellence with SAP Cloud Platform Process Visibility

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