Project management in language and translation services converted

Ref -Nicholas Strozza
Compiled by Col Mukteshwar Prasad(Retd), MTech,CE(I),FIE(I),FIETE,FISLE,FInstOD,AMCSI
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Project Management in Language
and translation Services

Basic dimensions of Excellence
Knowledge acquired and ability
created to acquire more &
more knowledge
Social responsibility
behaviour in all action
Ability to apply
knowledge
Building character to perform within
moral and ethical framework
Skills and productivity
Depth width &knowledge

Cardinal parameters/dimensions of engineering
Parameters Measure
X Knowledge acquired and
ability created to
acquire more & more
knowledge
Depth
Width
Level of excellence
Y Ability to apply his/her
knowledge for the progress
and good of society
Skills acquired
Productivity of
application of skills
Knowledge to given
issue in service of
society
z Behavioural instinct and
habits so that actions are
with in framework of socially
responsible conduct of affairs
Conduct and character dictated
by “Dharmic principle “

Introduction
 Success of Project manager depends on
 Understanding tools and how to manage them-
20%(Foundation that project is built on)
 RightAttitude /Right stuff/Soft Skill-80%

Soft Skill
 Enthusiasm-Passion
 Energy
 Great Interpersonal skill-When to listen?When to talk?When to shut
up?
 Commitment to excellencet
 Commitment to success
 Sense of humour
 Environment in place
 Self motivation
 Excellent communication skill
 Good negotiating skill
 Honesty
 Approachability

Common soft skill
 Team work
 Communication skill Answering phone call
 E-mail proposal writing
 Presentation skill
 Selling skill
 Running meetings
 Leadership
 Problem solving
 Customer service

Effective Translation Project Management
 Translation project management is often an underrated, overlooked component to the intricate and
complicated process of translation and localization initiatives.
 Translation project managers work behind the scenes to ensure that each and every aspect of a client's
project is completed
 Efficiently according to the specific parameters and
 With high precision and accuracy.
 Translation project manager are
 Well trained and have hands-on experienced professional translator’s team with comprehension of
the various phases and local issues
 Qualities of Managers
 Client service-oriented,
 Detail-minded,
 Highly organized,
 Conscientious of the dynamics affecting project profitability,
 Excellent verbal and written communication skills in multiple languages,
 Being deadline-driven and
 Proactive.
 Dedication
 Willingness to go above and beyond his or her duties,
 Knowledge of number of hours required
 Hard working

 Project Mangers must have
 Great Org Skills
 Never lose sight of the entire process of the translation and localization of
project assigned
 Ensure actual content translation with proper execution, coordination,
management, and delivery of the final product.
 According to the Project Management Institute: "Project management is the application of
knowledge,skills,and techniques to execute projects effectively and efficiently.It's a
strategic competency for organizations,enabling them to tie project results to business
goals — and thus,better compete in their markets.“
 Managing translation and localization
 Successful management of a translation and localization project entails.
 Proper logistics depending on
 The number of languages being translated
 Multiple vendors
 Possibly a DTP contact,
 An engineering contact, etc.
 Multiple sets of pricing data to manage
 Multiple administrative details to manage

 Proper logistics depending on
 Changes to project scope and milestones,
 the dissemination of critical information multiple times.
 Multiple delivery dates to manage
 Multiple delivery platforms (FTP for some, portals for others, e-mail
for still others, etc.)
 Multiple invoices to process
 Single point-of-contact throughout the entire process, ensuring that all
of the above-listed issues are appropriately addressed.
 Relationship building,
 Familiarity,
 Continuity - very important in earning a client's trust and continued
business.
 Initial introductions and agreement on project details- very important
steps in successful project execution.

 Starts with a kick-off meeting to introduce the team to the new client
and to establish project protocols.
 The translation project manager and the account executive discuss
project to ensure all are at same page and expectations
 Scope,
 Milestones,
 Deliverables, and
 Other concerns raised by either party
 Open and productive and continuous communication by project
manager with all stake holders internal and external so that the
translation, editing, and proofreading are completed flawlessly and on
time.(Rapport building and trust)
 Feed back to all concerned on weekly/monthly basis to cater for any
unforeseen events It also

 Internal Spotlight
 Use of translation memory software if possible
 Ensure consistency in terminology and style
 Central repository of terminology shared among the
translators
 concept of fuzzy matching
 If possible train translators to work in desktop publishing
applications such as FrameMaker, etc
 On time delivery
 Quicker turn around time
 Consistent terminology and glossaries for every language.
 High level of service quality and value-addition
 Satisfied customer
 Maintain history of project

Project management in language and translation services converted

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