Proposal for PSEB
- 1. Smart Solutions Pvt. Ltd. Energizes the Processes….
- 2. Company Overview • Company Name: Smart Solutions Private Ltd. • 23 Years of experience in IT consulting and Technology services • 39000 employees in 21 countries across the world • Clientele Base: Walmart, Flipkart, Nike, Kirloskar Ltd., Finolex, TATA Steel, Reliance Power Technologies Ltd and others • We provide the efficient and future technologies to the Public Sector • Our past Success in the same category project achieved ROI of 38.34% and Cost Optimization of 27.14%
- 4. Value Proposition • Understands Customer Requirement • Trusted Solution Provider • Maintains Transparency & Integrity • Certainty in Delivery at agreed Timeline • Expertise in customizing standard solutions • Project Planning by experienced professionals • Thorough analysis of the project to reduce overall threat • Risk Mitigation • Various satisfied customers • Regular meetings and updates • High involvement of client • Assured Maximum ROI and Cost Optimization • High performance considering time/money constraints • Highly standard mechanism of optimization • Expertise and experienced in customizing the solutions
- 5. BENEFITS We have strong support and High Technology Infrastructure Getting access to our exclusive Product Documentation and Extensive Knowledgebase Access to our large Customer Base Industry leaders in providing most optimum margin on the deal Consulting solutions Pre and Post Implementation Best in class solution provider
- 6. Standard Procedure • Identification of client need and requirement • Proposal of an overall feasible solution • Stating the scope and limitations of the project • Providing Cost- Benefit Analysis • Defining proper timelines and deliverables • Resource requirement and allocation • Determining the hardware and software requirements • Identifying Risk prone areas and resolving them • Providing high quality service • Suggesting in selection of ITIA
- 7. Modules and Proposed Solutions
- 8. FIVE CORE MODULES IDENTIFIED 1. Geographic information system-GIS (Customer Indexing/ Asset Mapping/ Integrated Network Analysis) 2. Meter Data Acquisition/ Energy Audit 3. Billing/Collection/New Connection/Disconnection 4. Web Self Service/ Security/ MIS 5. Customer Care
- 10. GIS AS-IS PROCESS • A well equipped GIS will store and map a vast amount of information about the organisation’s electric, gas, and water systems, as well as outside plants
- 12. • To mitigate the over-heating problem by removing the process of capturing data by the handheld device • PSEB should use a sensor, having a chip inbuilt in it, to capture the overall load loss • Load loss correspondingly would lead to the heat generation and thus the chip inside the sensor will get triggered • No need of any manual intervention- once heat reached threshold, data will be sent to Centralise data base Objectives of the To Be process
- 13. ENERGY AUDIT AS-IS PROCESS
- 14. ENERGY AUDIT TO-BE PROCESS
- 15. • Manual visits to the customer’s place to carry out the audit process wont be needed thus reduce cost to a huge extent • Increase flexibility • Each meter box (present at the customer’s location) will have an integrated chip inside it • Chip would be programmed: o To record the data at the starting of every month o To collect data at the end of every month o To calculate how much usage has happen and accordingly send that data to the central databse Objectives of the To Be process
- 16. LING/NEW CONNECTION/DISCONNECTION AS-IS PROCESS The whole module is broken down into 3 parts– New Connection, Billing and Disconnection
- 17. BILLING/NEW CONNECTION/DISCONNECTION TO-BE PROCESS
- 18. • Database failures, slow billing process and loss of customer’s data lead to customer dissatisfaction and increases maintenance cost. • AS-IS process of PSEB’s billing system should be moved to cloud technology • Removing physical database and implementing Cloud architecture will make system much more flexible, robust, secure and reliable • This would reduce the no. of customer complaint Objectives of the To Be process
- 20. CUSTOMER CARE AS-IS PROCESS