Enterprise Mobile Solution for Field Services
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The document presents a case study of a leading manufacturer of air conditioning units that successfully implemented an enterprise mobility solution for field service management. This solution enhanced operational efficiency by automating processes, enabling real-time data access, and integrating finance operations, resulting in improved productivity and reduced errors. Key features included offline functionality, secure mobile access, and automated workflows, all contributing to a significant turnaround in business operations.
Enterprise Mobile Solution for Field Services
- 1. 1 Enterprise Mobility Case Study Enterprise Mobile Solution for Air Conditioning Units Manufacturer A success story of field sales efficiency and business turnaround Customer Overview • The customer is a leading manufacturer of air conditioning equipment. They have multi- ple plants across Middle East with an employee count of over 2000 Business Requirements • The customer was looking to implement an enterprise mobility solution for field service along with integration with finance operations on LN for reconciliation • The customer wanted to set up workflows and a remodelled process from service to finance • Additionally their focus was to optimize planning area of their ERP LN systems in near future • The required outcome of the solution was as follows:- Mobile enablement Getting live data from ERP-LN and updating it back Invoice generation Service issue tracking Daily summary reports Back-end Integrations Solution • Right from technology consulting to application development to integrating the LOB applications with the mobile app, nicheBees provided an end-to-end solution. Middle- ware services were developed to interact with LOBs • The application was developed on an enterprise platform with cross device compatibil- ity. It was able to communicate with the backend LOBs both in Real-Time & Offline mode • The application replaced the use of manual processes and hence improved the overall business agility and turn-around time, also enabling BYODs, for both entry & approvals • The mobile solution seamlessly enabled automation of their overall field service process including collection of service complaint forms & payment receipts with seamless inte- gration to the server for real time updates Value Delivered The enterprise application automated and mobilized their field services processes. Reduced document validation errors considerably thro’ the new mobile workflows & application build Offline functioning of the app enabled service engineer to continue transactions without inter- net in the remote areas, thus increasing the net productivity Quick turn-around time of the solution Avoiding duplication of effort –paperless transac- tions and less prone to errors Higher Productivity –helps service engineer to access inventory from anywhere, at anytime Improved business efficiency and flexibility – reduction in process time, reduced payable cycle Key Components • Security-In a BYOD environment, enabled securi- ty across the mobile app ecosystem with provi- sioning of authentication, roles, policies & re- mote support using client’s existing IT infrastruc- ture • Syncing of ‘Service calls’ –Allowed the service engineer to receive latest service tasks on a daily basis assigned to him • Offline Service sheet updates –Enabled the ser- vice engineer to update service call with invento- ry payments & service status details • Hardcopy of receipts & Sync Back –Enabled the service engineer to print payment receipt thro’ Bluetooth & sync the service data back for the proceedings & validation from back office nicheBees Technosolutions www.nicheBees.com Founded in 2009, nicheBees is a technology and business consulting organization, providing Enterprise and Supply Chain solutions around ERP-LN. Our Technology offerings include Cloud Consulting, Enterprise Mobility, SharePoint, Big Data & Digital Transformation. All rights reserved (c) 1