The document summarizes factors that influence effective teaching in language programs. It discusses four main factors: institutional factors, teacher factors, teaching factors, and learner factors. For institutional factors, it describes how organizational culture, quality indicators, and teaching context can impact teaching quality. It emphasizes the importance of support for teachers, including orientation, training, resources and feedback. The teaching process section outlines teaching models and principles for maintaining good teaching through monitoring, observation, problem identification and documentation of best practices. It also discusses evaluating teaching through an appraisal system.