Quality system basics

“A Quality System Approach towards Organizational Excellence”
Contact Detail: 0120 4155443, +918800425599 & 9999429052, email- contact@qsbasics.com
406, KM-42, KOSMOS, Sector-134, Noida-Greater Noida Express way, Noida , UP, 201301
© Copyright Quality System Basics 2014
A Joint Venture with Quality Visual System Inc. Japan.
“A premier Quality Institution in India
dedicated entirely to Quality.”
QSB
Quality System Basics

Quality System Basics (QSB) is a premier Quality Institution in India dedicated entirely to Quality, which has been established
and organized by group of professionals from India and Japan.
As Quality is always visible and Visualization is the essential part of Quality System. By considering this concept, Quality Visual
system Inc. has been established by Takashi Tanaka San – who is a consultant to Toyota Motor Corporation, Japan at present.
He firmly believes in to Toyota Management system, PDCA approach & visualization.
QSB has been established to derive the Quality Culture and more towards Quality revolution in India similar to Quality Visual in
Japan.
We provide customized and cost effective solutions based on planning, measurement and improvement, which delivers the
following benefits for organizations in direct or indirect ways;
v Improved customer satisfaction
v Reduced costs and improved profitability
v Improvement and innovation
v Identification and management risk
v Long term business growth with sustainability
v Building Quality Culture
We recognize that these business outcomes can only be delivered by competent quality professionals and in support of this the
QSB provides the following services:
v Promotion and Awareness of Quality concepts as prescribed by Japanese Union for Scientists and Engineers (JUSE)
v Offer Certificate & Diploma programmes related to Quality Management to bridge the gap between Campus to Company
v Develop and provide Quality professionals for Indian Industries to derive Quality culture
v Promote and Deployment of Integrated Business Management system (IBMS)
v Promote and Deployment of Statistical Quality tools and techniques
v Promote and Derive Quality Circle concept in Education sector
v Promote and Deployment of Lean manufacturing practices
About us.....
2

QSB

Vision: is to become World’s one of the best Quality Institution and preferred service provider to our
business partners in India.
Purpose: Quality revolution in India - “A Product or Service made in India means; a product or
service that the world can trust upon.”
Mission: Promote and deployment of World’s best manufacturing practices in industries by developing
people in the field of Quality management, process improvements and waste elimination from the
entire supply chain. In this manner we strengthen the competitive strength of our partners.
Approach:
Success just does not happen, success is always planned. That’s why QSB firmly believes in the Deming
approach, which is a wide-ranging, reasoned system of management that delivers consistent high
performance over the long-term. It views an organization as a complete system focused on meeting the
needs of the customer and other stakeholders, which means quality is the central value. Improving quality
reduces wastes and hence improves productivity. Continual improvement is the key of success for any
Organization which is only possible by enriching knowledge, skills & motivation of employees and derive
Plan-Do-Check-Act cycle in all the processes throughout the Organization.
Core Principles:
Ability enhancement
Built in Quality
Customer focused
Emphasize on Quality Basics
First time right
Honesty and Hard work
Integrity
Never give up attitude
Open to ideas- Creativity and change
Process Approach
Respect for people
Standardization
Team approach
Update yourself
Visualization
Waste elimination
3

QSB

q QSB Qualification Courses
4

QSB
A range of quality management qualifications aimed at those new to quality or progressing through their quality career. The QSB
qualifications (syllabus) are based on Qualifications and Credit Framework (QCF) and are recognized by Quality Council of
India (QCI). QSB qualifications allow quality professionals to gain recognition through the achievement of role-related
qualifications that not only provide a ladder to becoming chartered, but are recognised by employers and based on the Scope
of Quality Knowledge.
QSB Qualification programmes are being designed for students as well as experienced Individuals. Qualification Courses are
being strongly recommended to engineering students (who are ready to start his/her career) to bridge the gaps between
campus to companies.
Course(s) Period Units Who can participate
Certificate in Quality Management 3 M 5 This course is suitable for anyone – engineering and
management students, who requires a greater
understanding of quality concepts and quality
management, including newly-appointed quality
personnel, quality managers, experienced individuals
from various industries.
Potential job roles: Product Engineer, Process
Engineer, Quality Engineer, Customer Service
Manager, Operations Manager, Business
Improvement Manager, Business Systems Manager,
Senior Quality Manager, Quality Management
Specialist, Supplier Quality Manager, TQM Manager,
Quality Assurance Manager and so on.
Certificate in Systems Management 3 M 7
Certificate in Assuring Service & Product Quality 3 M 8
Certificate in Managing Supply Chain Quality 3 M 7
Certificate in Quality Improvement for Business 3 M 5
Certificate in Quality Management Systems Audit 3 M 6
Diploma in Quality Management 6 M 9
You can study QSB qualifications in a number of
ways, including;
ü  Day -time classes at local college
ü  Part-time (evening) classes at local college
ü  Week end classes at local college
ü  Flexible learning programmes
ü  Public training programmes
After this...
Delegates will be able to: Explain the principles and concepts of quality
management, Apply a quality management approach in their
organisation, product and process quality planning, process approach,
continual improvement, Internal& external system, process, product or
service and suppliers audits, new business quality management, Plan
their future continual professional needs.
Services offered ...........

The focus of quality management is to ensure
that organizations have the capability to meet
consistently the needs of their customers and
stakeholders. This breaks down into two main
areas of activity:
Ø  To act as a mentor and coach at all levels of
the organization by helping those within the
organization and its supply chain to improve.
Ø  To educate and develop students within
Campus and provide competent Quality
personnel for all business and industry
sectors.
With our expertise and experience we can cater
for your requirements to help you achieve results
from the training you receive.
The QSB offers public as well as customized in-
company trainings to suit your company
requirements in all key areas. Your choice will
depend both on your current requirements and
your pre-knowledge.
Become a QSB member to get discount up to
40% on all trainings, seminars and courses.
Quality
Management &
standardization
Problem solving
tools and
techniques
System
Auditing
Improvement
and change
Cultural change
programme
Qualification
Courses
Our training courses help members for 360⁰ skill enhancement and help organisations enhance
their key business processes.
q Public & Customized In-Company Trainings
To do this effectively, members and Organizations
need to establish a range of capabilities:
QSB

q List of Public Trainings & Qualifications
6

System Auditing
Ø IMS (9001 QMS,EMS&OHSAS) Internal Auditor
Ø IMS (TS16949,EMS&OHSAS) Internal Auditor
Ø IMS (EMS&OHSAS) Internal Auditor
Ø IATF recognized Lead Auditor
Ø IRCA accredited Lead Auditor
Ø VDA 6.3 Process Auditor
Ø QMS Lead Auditor Course
Cultural change programme
Ø TPM: Total Productive Maintenance
Ø TQM: Total Quality Management
Ø FMDS: Floor Management Development System
Ø TPS: Toyota Production System
Qualification Courses:
Ø Certiﬁcate
in
Quality
Management

in
Systems
Management

in
Assuring
Service
&
Product
Quality

in
Managing
Supply
Chain
Quality

in
Quality
Improvement
for
Business

in
Quality
Management
Systems
Audit

Ø Diploma
in
Quality
Management

Ø PG
Diploma
in
Total
Quality
Management

Visit to www.qsbasics.com.to know more about
trainings, events, seminars and Course details.
Quality Management & standardization
Ø Policy & Quality Objectives Deployment
Ø Standards Awareness Programme:
QMS, EMS & OHSAS, Energy Management, Lab
Management, Information Security Management
Ø Advance Product Quality Planning
Ø Production Part Approval Process
Ø Failure Modes and Effects Analysis
Ø Measurement System Analysis
Ø Statistical Process Control
Ø Layered Process Audit – a process improvement tool
Ø Supplier relationship management
Ø Creating a customer-focused organisation
Ø Developing the skills of the new quality manager
Problem solving tools and techniques
Ø Global 8 Disciplines – a structured problem solving
approach
Ø DMAIC Approach (Six Sigma)
Ø PDCA Approach
Ø QC Tools
Ø QC Circles-12 Steps of Problem solving
Improvement & Change
Ø Lean Manufacturing practices
Ø Change Management
Ø Lean Six Sigma
QSB

q  Lean Six Sigma – Training and Certification Programme for QSB members
7

Six Sigma training for Senior Leadership
Ø  Lean for leadership Training
Ø  Lean Six Sigma Champions Training
Six Sigma Skill Development Training
Ø  Six Sigma Awareness Training
Ø  Six Sigma Yellow Belt Training
Ø  Six Sigma Green Belt Training
Ø  Six Sigma Black Belt Training
Ø  Lean Six Sigma Awareness Training
Ø 

Lean Six Sigma Green Belt Training
Ø  Lean Six Sigma Black Belt Training
Ø  Lean Practitioners Certification Training (Manufacturing)
Ø  Lean Practitioners Certification Training (Service)
QSB
“Lean” means “without waste”
The term Six Sigma originated from terminology associated with manufacturing, specifically terms
associated with statistical modeling of manufacturing processes. The maturity of a manufacturing
process can be described by a sigma rating indicating its yield or the percentage of defect-free
products it creates. A six sigma process is one in which 99.99966% of the products manufactured are
statistically expected to be free of defects (3.4 defective parts/million), although this defect level
corresponds to only a 4.5 sigma level. Motorola set a goal of "six sigma" for all of its manufacturing
operations, and this goal became a by-word for the management and engineering practices used to
achieve it.
“Lean Six Sigma” means “Solution of problems and elimination of wastages from entire Business
model by using six sigma methodology.”

q An Integrated Management System approach to Business Sustainability
Integrated management systems
Integrated means combined; putting all the internal management practices into one system but not as separate
components. For these systems to be an integral part of the company's management system there have to be linkages
so that the boundaries between processes are seamless.
An integrated management system (IMS) is a management system which integrates all components of a business into
one coherent system so as to enable the achievement of its purpose and mission.
What should be integrated?
Anything which has an effect on business results must be part of the management system. Therefore, an IMS should
integrate all currently formalised systems focusing on quality, health and safety, environment, personnel, finance,
security etc. What this means is that all the processes and the documents that describe them would be integrated.
Corporate Policies and guidelines, various Customer Specific requirements, best practices, Regulatory and
Statutory requirements (as applicable) also could be integrated.
Why should management systems be integrated?
There are several good reasons for integration, to:
§  reduce duplication and therefore costs
§  reduce risks and increase profitability
§  balance conflicting objectives
§  eliminate conflicting responsibilities and relationships
§  diffuse the power system
§  turn the focus onto business goals
§  formalise informal systems
§  harmonise and optimise practices
§  create consistency
§  improve communication
§  facilitate training and development 8

QSB

A model of Integrated Business Management System Approach
Lean
Manufacturing

practices
*

Customer

Specific

requirements

Introduction
and
use

of

Softwares
.

Employee’s

involvement

Education

and

Training
*

100%
Customer Satisfaction
ISO/TS 16949, ISO 14001, BS-OHSAS 18001, ISO 27001, ISO 50001
Achieve Business Goals
v Management Review
v IMS Auditor’s training and Evaluation
v Awareness, training and communication
v Internal audits planning and execution
v Integrated System Certification
v Policy & objectives deployment
v Planning
v Implementation and Operation
v Performance Assessment
v Continual Improvement
Integrationof5Main
Pillars
Integration of ISO standards like:
Integration
based on
following 10
elements:
Integrated Business Management System 9

QSB

D

•  Define the process which is user friendly with adequate
process controls for prevention and detection & prepare plans
E

•  Educate the manpower
E

•  Execution of plans
P

•  Performance monitoring, analysis and corrective actions
DEEP- Approach for Sustainability*
Total No of employees: n = Workers + Staff
QSB

q How to integrate and implement Automotive Core tools?
Ø APQP (Advance Product Quality Planning)
ü Product APQP
ü Part APQP
ü APQP – Supplier end
ü Launch Readiness Audits
ü Initial Supply Control
Ø FMEA (Failure Mode and Effect Analysis)
ü Design FMEA
ü Process FMEA
ü Tool FMEA
Ø PPAP (Production Part Approval Process)
ü PSW Sign off
ü Ramp up activity
ü Feedback and corrective actions
Ø SPC (Statistical Process Control)
ü Variable Charts
ü Attribute Charts
Ø MSA (Measurement System Analysis)
Attribute Study
ü Effectiveness
ü Miss Rate
ü False Alarm Rate
Ø MSA : Variable Study
ü Bias
ü Linearity
ü Stability
ü Repeatability
ü Reproducibility
DFMEA
PFMEA &
Process Flow
Chart, Process
Mapping
Control plans including
SPC and MSA plans
PPAP Documents - Work
Instruction/ Standard Operating
Procedures/ Part Inspection
standards/ SPC and MSA reports
11

QSB

5SManagement
• SERI
• SEITON
• SEISO
• SEIKETSU
• SHITSUKE
• KAIZEN
Visualization
• Shop floor
Layout
• Visualization
of 3 moving
items-
Physical
goods,
standardized
work ,
Management
Information –
KPI’s
•  Color coding
• Andon
System
•  Visual
Controls
•  Identification
of abnormal
things
Eliminate/ReduceNVA’s
•  VSM
•  OEE
•  Layout
•  Multi
machine
manning
•  Line
Balancing
•  Quick
Change Over
– SMED
•  Lead time
reduction
•  Inventory
Turn Over
ratio
•  Human Error
prevention
•  SPF
•  Low cost
Automation
TotalProductiveMaintenance
• Autonomous
Maintenance
(Jishu Hozon)
• Preventive
Maintenance
• Spare parts
management
• Break Down
Management
• Predictive
maintenance
•  Individual
Improvement
(Kobetsu
Kaizen)
•  Quality
Maintenance
•  Education and
training
•  Safety, health
& environment
•  Development
Management
•  Office TPM QuickResponseTeam
•  Multi
skilling
•  Andon
System
•  Trouble
shooting
analysis
KANBAN
•  Customer
order driven
production
scheduling
•  Pull system-
Make to order
•  JIT- Inventory
management
•  Multi skilling
q How to integrate & implement Lean Manufacturing Practices?
12

QSB

Our Business Partners are:
Ø  Automobile Industries & their suppliers
Ø  Aerospace
Ø  Chemical, Oil & Gas Industries
Ø  Consumer products and retail
Ø  Defence Sector
Ø  Education Sector
Ø  Electronics industries
Ø  Food Industries
13

Why to choose QSB ?
ü  A premier Quality Institution in India collaboration with QV system Inc. Japan.
ü  We provide most relevant training programmes to our valued members.
ü  Our qualification courses have been designed based on present industry requirements.
ü  We have equal development opportunity for freshers as well as experienced individuals.
ü  Job placement (mostly in Japanese MNC’s) of freshers, who had successfully completed any QSB
Qualification courses
ü 
QSB members earn 22% more than non-QSB members
ü  We develop Customized Solutions with high degree of simplicity.
ü  We make use of well proven methodologies that increase business growth rate.
ü  We have a team of trainers with rich experience from respective Industries to maintain your
competitive edge in the business.
ü  QSB members get professional recognition.
Ø  Farm and mining equipment
Ø  Healthcare & Medical device
Ø  IT & Software Industries
Ø  Infrastructure
Ø  Manufacturing Industries
Ø  Power & Energy
Ø  Real Estate
Ø  Telecommunication Industries
QSB

QSB Membership Guidelines

QSB membership is a way of visibly demonstrating your competence and ability to positively impact an organization's capability
to deliver quality and to identify and deliver improvement. Membership is your commitment to the profession and its professional
standards. It enhances your status with colleagues and employers alike and helps you stay ahead of the competition in your
career.
Individual Membership Category:
Dynamic Member: Anyone who are interested to become a quality professional can apply for membership in QSB.
Membership fees for Dynamic member is INR 3,000 for Associate grade, for other grades INR 5,000.
Benefits for Dynamic Members:
ü  He/she will get QSB membership card with Photo Identity
ü  Will get 20% discount in fee of all Public trainings, seminars and certification courses
ü  Will get QSB Quarterly e-magazines in your in-box
ü  Will get e-training material and e-books on Quality, systems, auditing, innovation and latest quality trends
ü  Will get information on newly published National and International standards
ü  Will be invited in Annual seminars (no charges to attend annual seminar)
ü  Will get recognition during annual seminar for best performance and contribution in present Organization
If you encourage your colleagues to become members at least 10 with in a year, then your annual subscription charges for next
year will be waived off.
Diligent Member:
Dynamic Members will be promoted as Diligent members if they encourage their colleagues to become the QSB members and get success
to add 50 Dynamic members.
Benefits for Diligent Members: (In addition to Dynamic Members)
ü  Will get up to 30% discount in fee of all Public trainings, seminars and certification courses
ü  First 100 Diligent member’s information will be updated on QSB website
ü  Will be invited in Experience sharing programme with Quality professionals from Japan & India
Life time Member :
Dynamic / Diligent Members will be promoted as Life time members if they encourage their colleagues to become the QSB Dynamic
members and get success to add 100 Dynamic members.
Benefits for Life time Members: (In addition to Diligent Members)
ü  Will get QSB membership card for life time (no renewable charges)
ü  Will get chance to share their views during QSB seminars
ü  Will get chance to visit Organizations who are practicing best quality and manufacturing principles in India as well as in Japan
ü  Will get up to 40% discount in fee of all Public trainings, events, seminars and certification courses
QSB

Membership Grades:
Associate –QSB (AQSB): For those who have an active interest, are considering a career in quality management, and for those
studying for a qualification in quality, such as the QSB Certificate or Diploma.
Practitioner – QSB (PQSB): For those actively practicing quality as part of their job role or those specializing in specific aspects
of quality, such as inspection, quality control, quality assurance, systems management, audit, business improvement, supplier
quality management, certification, service quality, regulatory compliance.
Member QSB - Chartered Quality Professional (MQSB-CQP): For those professionals who have quality as a key discipline or
as the focus of their work. The Member (MQSB) grade will recognize your professional competence and put you on equal terms
with other chartered professionals, increasing your status and potential for career progression.
Fellow QSB - Chartered Quality Professional (FQSB-CQP): This is the highest grade of professional recognition offered by the
QSB. Fellow (FQSB) is a chartered grade providing you with Chartered Quality Professional (CQP) status, and signifies that you
have demonstrated a substantial achievement or made a personal contribution to furthering the profession of quality.
Company Membership
What is QSB Company Membership?
QSB Company Membership provides your organisation with a framework to develop knowledge of quality approaches, tools and
techniques at all levels, whether your aim is to develop people into Quality Professionals in order to lead quality, or simply a wish
to ensure all staff have an awareness of the part that quality plays in your business processes.
What QSB membership can do for you and your business:
ü Support strategic objectives with the aid of clear processes
ü Drive innovation in your business
ü Gives you instant access to the latest industry reports and thinking
ü Encourage staff development
QSB Company Membership benefits:
ü Individual Membership discounts @ 20%
ü Provide Customized in-company trainings @ 20% discount
ü The QSB e-Library
ü A quarterly e-newsletter - Providing up to date information and news for Company Members.
Membership fee:
Annual subscription for Company Membership is INR 15,000 +Service taxes.
Membership application form could be down loaded from website www.qsbasics.com- Membership Application form

QSB Membership Guidelines

QSB

16

Its our pleasure to answer your queries.
Please write us on contact@qsbasics.com
or contact us on 0120 4155443, +91 8800425599 & 9999429052
For more information, visit us on: www.qsbasics.com
You tube: QS Basics
“Choose us for Sustainability”
QSB

Quality system basics

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