Radical agility - from command & control to purpose, autonomy & mastery
- 1. RADICAL AGILITY THE RESPONSE TO CONTINUOUS CHANGES gfo Regionalmeeting, 17th of March 2016 Zalando SE, Mollstr. 1 “The Shuttle” (Tech Innovation Lab @Zalando
- 2. ~3 BILLION EURO net sales 2015 OVER135 MILLION WHAT WE DO 2 visits per month 50% return rates across all categories active customer AROUND 18 MILLION over 150,000 product choices ~10,000 employees in Europe over 1500 brands
- 3. ☐ FASHION COMPANY? ☐ OPERATIONS COMPANY? ☐ TECHNOLOGY COMPANY? WHO WE ARE 3
- 4. WHO WE ARE ☑ FASHION COMPANY expert for online fashion 4 ☐ OPERATIONS COMPANY? ☐ TECHNOLOGY COMPANY?
- 5. WHO WE ARE 5 ☑ FASHION COMPANY expert for online fashion ☑ OPERATIONS COMPANY excellence in operations with internal logistics network ☐ TECHNOLOGY COMPANY?
- 6. WHO WE ARE 6 ☑ FASHION COMPANY expert for online fashion ☑ OPERATIONS COMPANY excellence in operations with internal logistics network ☑ TECHNOLOGY COMPANY mastermind in technology - driver for innovation
- 8. “I am looking for a shop which delivers me the best fashion-products fast.” ONLINE SHOPPER “I am looking for opportunities to sell fashion products.” BRAND MANAGER
- 10. /29 “I just spotted this cool sneaker on Pharrell‘s Instagram account.” CUSTOMER @ pharrell, 5m followers OUR VISION 10 10
- 11. /29 “Well, let me see which one it is.” ZALANDO “I just spotted this cool sneaker on Pharrell‘s Instagram account.” CUSTOMER 11@ pharrell, 5m followers OUR VISION 11
- 12. /29 „It‘s the SUPERCOLOR SUPERSTAR Sneaker from Adidas at a cost of €100.“ ZALANDO 12@ pharrell, 5m followers OUR VISION 12
- 13. /29 ZALANDO „It‘s the SUPERCOLOR SUPERSTAR Sneaker from Adidas at a cost of €100.“ “A really cool sneaker. Do you have it in other colours?” CUSTOMER 13@ pharrell, 5m followers OUR VISION 13
- 14. /29 „This sneaker classic is available in all sort of colours. There is a selection for you.“ ZALANDO 14 OUR VISION 14
- 15. /29 ZALANDO „This sneaker classic is available in all sort of colours. There is a selection for you.“ “Wow, I like the green one. How can I get it within the next hour?” CUSTOMER 15 OUR VISION 15
- 16. /29 ZALANDO „You can get it at the Adidas Originals store at Münzstraße, Berlin.“ 16 OUR VISION 16
- 17. /29 ZALANDO „You can get it at the Adidas Originals store at Münzstraße, Berlin.“ “That‘s great, but I don‘t have time now, can you deliver it to me?” CUSTOMER 17 OUR VISION 17
- 18. /29 ZALANDO „Sure, we can send a bike messenger and he will be with you in 35 minutes.“ 18 OUR VISION 18
- 19. /29 ZALANDO „Sure, we can send a bike messenger and he will be with you in 35 minutes.“ „Perfect, I look forward to receiving it. And thank you!“ CUSTOMER 19 OUR VISION 19
- 21. FROM COMMAND & CONTROL TO PURPOSE, AUTONOMY & MASTERY
- 22. TEASER 22
- 25. MASTERY 25 COACH AND DEVELOP THE INDIVIDUAL
- 27. TEAM CHANGES 27 TEAM LEAD PRODUCT MANAGEMENT ENGINEERING QUALITY ASSURANCE PRODUCT ORGANIZATION ENGINEERING ORGANIZATION BUSINESS ASSURANCE ORGANIZATION
- 29. CONSTITUTION 29
- 30. OBJECTIVES AND KEY RESULTS 30 TEAM OKRs COMPANY OKRs TEAM OKRs TEAM OKRs TEAM OKRs
- 31. PRAXIS REPORT IMPLEMENTATION OF THE PRINCIPLES IN BUSINESS ASSURANCE
- 35. TEAM DEVELOPMENT Kickoff Workshop Purpose & Vision Distributed Leadership Framework PURPOSE AUTONOMY MASTERY RADICAL AGILITY Workgroups CHANGECURVE
- 36. TEAM DEVELOPMENT Kickoff Workshop Purpose & Vision Distributed Leadership Framework PURPOSE AUTONOMY MASTERY RADICAL AGILITY Roles 1.0 Workgroups CHANGECURVE
- 37. TEAM DEVELOPMENT Kickoff Workshop Purpose & Vision Distributed Leadership Framework PURPOSE AUTONOMY MASTERY RADICAL AGILITY Roles 1.0 OKRs Workgroups CHANGECURVE
- 38. TEAM DEVELOPMENT Kickoff Workshop Purpose & Vision Distributed Leadership Framework PURPOSE AUTONOMY MASTERY RADICAL AGILITY Roles 1.0 OKRs Roles 2.0 Workgroups CHANGECURVE
- 39. DISTRIBUTED LEADERSHIP FRAMEWORK Agile & Lean Integral Approach Sociocracy 3.0 Holacracy Distributed Leadership Framework
- 40. DISTRIBUTED LEADERSHIP FRAMEWORK Facilitator Transparency Governance Meeting Operational Sync Meeting Special Topic Meeting Purpose Autonomous Roles Tension What? How?Proposal
- 41. BENEFITS FOR BUSINESS EXCELLENCE 41 1. HELP TO CHANGE THE MINDSET 2. EFFICIENT MEETINGS
- 42. LESSONS LEARNED 42 - MINDSET SHIFT - CHANGE TAKE TIME - REACT AGILE - ENABLE THE PEOPLE
- 43. CONTACT 43 GUNNAR OBST Delivery Lead Platform Excellence Business Audit - Business Excellence - Site Reliability Engineering gunnar.obst@zalando.de ZALANDO SE http://corporate.zalando.de ZALANDO TECHNOLOGY http://tech.zalando.com MEETUP http://www.meetup.com/