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©2016 AKAMAI | FASTER FORWARDTM
Real User Measurement Insights
August 9, 2018
Paul Calvano
Principal Web Performance Architect
pacalvan@akamai.com
@paulcalvano
©2018 AKAMAI | FASTER FORWARDTM
Synthetic
Real User (RUM)
©2018 AKAMAI | FASTER FORWARDTM
©2018 AKAMAI
Implementing RUM without Impacting Performance
Source: https://gist.github.com/bluesmoon/351ea5b2815606863a2de2c4889e8016/
https://calendar.perfplanet.com/2017/an-audit-of-boomerangs-performance/
©2018 AKAMAI | FASTER FORWARDTM
©2018 AKAMAI | FASTER FORWARDTM
What’s In An mPulse Beacon?
● Device and Browser Information
● Geographic Information
● Performance Timing Information
● Feature Flags
● Custom Metrics and Timers
Source: https://developer.akamai.com/mpulse/whats-in-a-beacon
©2016 AKAMAI | FASTER FORWARDTM
Device Types
©2018 AKAMAI | FASTER FORWARDTM
©2018 AKAMAI | FASTER FORWARDTM
©2018 AKAMAI | FASTER FORWARDTM
©2018 AKAMAI | FASTER FORWARDTM
©2018 AKAMAI | FASTER FORWARDTM
Source: https://meyerweb.com/eric/thoughts/2018/08/07/securing-sites-made-them-less-accessible/
Akamai mPulse data from August 7th, 2018
Median:
US: 3.7 seconds
UG: 7.8 seconds
75th Percentile:
US: 6.5 seconds
UG: 25.4 seconds
95th Percentile:
US: 20 seconds
UG: 98 seconds
©2018 AKAMAI | FASTER FORWARDTM
©2018 AKAMAI | FASTER FORWARDTM
©2018 AKAMAI | FASTER FORWARDTM
Time to Interactive
https://calendar.perfplanet.com/2017/time-to-interactive-measuring-more-of-the-user-experience/
https://developer.akamai.com/blog/2017/04/12/gauge-user-experience-time-interactive/
©2018 AKAMAI | FASTER FORWARDTM
How mPulse Measures Time to Interactive: https://blogs.akamai.com/2018/04/perception-matters-measure-perceived-
performance.html
©2018 AKAMAI | FASTER FORWARDTM
©2018 AKAMAI
Device Identification
Mozilla/5.0 (iPhone; CPU iPhone OS 11_4_1 like Mac OS X)
AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15G77
https://www.paintcodeapp.com/news/ultimate-guide-to-iphone-resolutions
©2018 AKAMAI
iOS: ~15% of Pages Served to Older iPhones
©2018 AKAMAI
Analyzing Performance of iPhone Devices
©2018 AKAMAI
Identifying Android Model Numbers
©2018 AKAMAI
Android Device Fragmentation: ~ 11,500 devices!
©2018 AKAMAI | FASTER FORWARDTM
Long Tasks Per Android Device
● LongTasks API - implemented in
Chrome browsers:
○ https://www.w3.org/TR/longtasks/
● Whenever a task takes longer than
50ms it is considered a long task.
● mPulse is collecting the total durations
of all long tasks during a page load.
©2018 AKAMAI
Comparing Two Popular Android Phones
Source: https://www.sammobile.com
©2018 AKAMAI
Galaxy J3 is Much Slower Compared to S7
©2018 AKAMAI | FASTER FORWARDTM
Popular Devices per Geo
● iPhone: Most Popular
● Samsung Galaxy S8:
○ Most popular Android device
in most but not all countries.
● Other Popular Phones
○ Redmi Note 4 in India and
Russia
○ Huawei in Italy
○ Xperia in Japan
● Device Fragmentation is global
○ Most popular Android
phones account for 2-6% of
traffic
©2016 AKAMAI | FASTER FORWARDTM
Web Browsers
©2018 AKAMAI
Browser Distributions
©2018 AKAMAI
Analyzing Browser Performance - Firefox Quantum
Source: https://developer.akamai.com/blog/2017/11/29/measuring-performance-firefox-quantum-rum/
©2018 AKAMAI
Firefox: 7-10 Days to Reach 70% After Release
Controlled Deployment Details https://wiki.mozilla.org/Balrog
©2018 AKAMAI
Chrome: ~3 Weeks to Reach 80% After Release
Controlled Deployment Details - https://chromium.googlesource.com/chromium/src/+/lkcr/docs/process/release_cycle.md#stable-release
©2018 AKAMAI | FASTER FORWARDTM
Chrome 68 Update…
v67
v68
©2018 AKAMAI
Edge Accounts for Almost 40% of Microsoft Browser Traffic
©2018 AKAMAI
Weekly Fluctuations: Enterprise Users on IE11
©2018 AKAMAI
Safari v11 Reached 40% Before High Sierra Release
©2018 AKAMAI
iOS Safari - 1 Month to Reach 50%
©2018 AKAMAI
20% of Chrome Mobile Users Are One Year Behind Stable
Samsung Browser uses Chromium v59 rendering engine - https://developer.samsung.com/internet
©2016 AKAMAI | FASTER FORWARDTM
Additional Insights
©2018 AKAMAI | FASTER FORWARDTM
Outages = Sudden Drop of Real Users
https://blogs.oracle.com/internetintelligence/power-failure-leaves-brazilian-internet-in-the-dark
©2018 AKAMAI | FASTER FORWARDTM
Performance by Mobile Network
Based on US Traffic from mPulse, July 2018
©2018 AKAMAI | FASTER FORWARDTM
How’s that InFlight Wifi?
©2018 AKAMAI | FASTER FORWARDTM
Performance by Battery Level
Source: https://developer.akamai.com/blog/2018/05/29/does-androids-battery-saver-degrade-the-mobile-web-experience/
©2018 AKAMAI | FASTER FORWARDTM
Long Task Time Impacted by Battery Level
Source: https://developer.akamai.com/blog/2018/05/29/does-androids-battery-saver-degrade-the-mobile-web-experience/
©2018 AKAMAI | FASTER FORWARDTM
Analyzing the Long Tail…
Median - 3.7 seconds
75th Percentile - 7.5 seconds
95th Percentile - 25.1 seconds
Loooooooooooooooooong Tail! (5% = 100s of millions of pages)
©2018 AKAMAI | FASTER FORWARDTM
Dissecting the Slowest 5% of Page Views - Aug 8, 2018
©2018 AKAMAI | FASTER FORWARDTM
Dissecting the Slowest 5% of Page Views - Aug 8, 2018
70% under
500ms
72% under
700ms
85% under
1000ms
85% under
4800ms 90% OVER
24700ms
©2018 AKAMAI | FASTER FORWARDTM
What Did We Learn?
● Mobile Now Exceeds Desktop During Weekends
● Tablet usage varys by Geo, but is consistently slower than Desktop and Mobile
● iPhone models have a measurable performance delta, and 15% are older devices
● Android Device Fragmentation continues to be a very large performance problem
● Most browsers are carefully deployed to users in a multi-stage process
● Safari, Edge and IE browsers are closely aligned to OS Upgrades
● The performance impact of new browser features are limited by end-user upgrades
● Battery life may impact your performance
● Analyze the long tail of your performance and you may be surprised what you find!
©2018 AKAMAI | FASTER FORWARDTM
mPulse Lite = Free RUM
Akamai Customers - Sign up via the Akamai MarketPlace
Not Using Akamai? - Sign up for free at http://www.akamai.com/trympulse
©2018 AKAMAI | FASTER FORWARDTM
Akamai - State of the Internet Reboot!
● Akamai State of the Internet Report
originally published between 2008 - 2017
● Currently on hiatus, but coming back
soon!
● Will include mPulse stats and trends
● We’re open to suggestions on what you
would like to see included!
○ stateoftheinternet@akamai.com
○ pacalvan@akamai.com
©2016 AKAMAI | FASTER FORWARDTM
Q&A
Paul Calvano
Principal Web Performance Architect
pacalvan@akamai.com
@paulcalvano

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Real User Measurement Insights, NYWebPerf 2018-Aug-09

  • 1. ©2016 AKAMAI | FASTER FORWARDTM Real User Measurement Insights August 9, 2018 Paul Calvano Principal Web Performance Architect pacalvan@akamai.com @paulcalvano
  • 2. ©2018 AKAMAI | FASTER FORWARDTM Synthetic Real User (RUM)
  • 3. ©2018 AKAMAI | FASTER FORWARDTM
  • 4. ©2018 AKAMAI Implementing RUM without Impacting Performance Source: https://gist.github.com/bluesmoon/351ea5b2815606863a2de2c4889e8016/ https://calendar.perfplanet.com/2017/an-audit-of-boomerangs-performance/
  • 5. ©2018 AKAMAI | FASTER FORWARDTM
  • 6. ©2018 AKAMAI | FASTER FORWARDTM What’s In An mPulse Beacon? ● Device and Browser Information ● Geographic Information ● Performance Timing Information ● Feature Flags ● Custom Metrics and Timers Source: https://developer.akamai.com/mpulse/whats-in-a-beacon
  • 7. ©2016 AKAMAI | FASTER FORWARDTM Device Types
  • 8. ©2018 AKAMAI | FASTER FORWARDTM
  • 9. ©2018 AKAMAI | FASTER FORWARDTM
  • 10. ©2018 AKAMAI | FASTER FORWARDTM
  • 11. ©2018 AKAMAI | FASTER FORWARDTM
  • 12. ©2018 AKAMAI | FASTER FORWARDTM Source: https://meyerweb.com/eric/thoughts/2018/08/07/securing-sites-made-them-less-accessible/ Akamai mPulse data from August 7th, 2018 Median: US: 3.7 seconds UG: 7.8 seconds 75th Percentile: US: 6.5 seconds UG: 25.4 seconds 95th Percentile: US: 20 seconds UG: 98 seconds
  • 13. ©2018 AKAMAI | FASTER FORWARDTM
  • 14. ©2018 AKAMAI | FASTER FORWARDTM
  • 15. ©2018 AKAMAI | FASTER FORWARDTM Time to Interactive https://calendar.perfplanet.com/2017/time-to-interactive-measuring-more-of-the-user-experience/ https://developer.akamai.com/blog/2017/04/12/gauge-user-experience-time-interactive/
  • 16. ©2018 AKAMAI | FASTER FORWARDTM How mPulse Measures Time to Interactive: https://blogs.akamai.com/2018/04/perception-matters-measure-perceived- performance.html
  • 17. ©2018 AKAMAI | FASTER FORWARDTM
  • 18. ©2018 AKAMAI Device Identification Mozilla/5.0 (iPhone; CPU iPhone OS 11_4_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Mobile/15G77 https://www.paintcodeapp.com/news/ultimate-guide-to-iphone-resolutions
  • 19. ©2018 AKAMAI iOS: ~15% of Pages Served to Older iPhones
  • 22. ©2018 AKAMAI Android Device Fragmentation: ~ 11,500 devices!
  • 23. ©2018 AKAMAI | FASTER FORWARDTM Long Tasks Per Android Device ● LongTasks API - implemented in Chrome browsers: ○ https://www.w3.org/TR/longtasks/ ● Whenever a task takes longer than 50ms it is considered a long task. ● mPulse is collecting the total durations of all long tasks during a page load.
  • 24. ©2018 AKAMAI Comparing Two Popular Android Phones Source: https://www.sammobile.com
  • 25. ©2018 AKAMAI Galaxy J3 is Much Slower Compared to S7
  • 26. ©2018 AKAMAI | FASTER FORWARDTM Popular Devices per Geo ● iPhone: Most Popular ● Samsung Galaxy S8: ○ Most popular Android device in most but not all countries. ● Other Popular Phones ○ Redmi Note 4 in India and Russia ○ Huawei in Italy ○ Xperia in Japan ● Device Fragmentation is global ○ Most popular Android phones account for 2-6% of traffic
  • 27. ©2016 AKAMAI | FASTER FORWARDTM Web Browsers
  • 29. ©2018 AKAMAI Analyzing Browser Performance - Firefox Quantum Source: https://developer.akamai.com/blog/2017/11/29/measuring-performance-firefox-quantum-rum/
  • 30. ©2018 AKAMAI Firefox: 7-10 Days to Reach 70% After Release Controlled Deployment Details https://wiki.mozilla.org/Balrog
  • 31. ©2018 AKAMAI Chrome: ~3 Weeks to Reach 80% After Release Controlled Deployment Details - https://chromium.googlesource.com/chromium/src/+/lkcr/docs/process/release_cycle.md#stable-release
  • 32. ©2018 AKAMAI | FASTER FORWARDTM Chrome 68 Update… v67 v68
  • 33. ©2018 AKAMAI Edge Accounts for Almost 40% of Microsoft Browser Traffic
  • 34. ©2018 AKAMAI Weekly Fluctuations: Enterprise Users on IE11
  • 35. ©2018 AKAMAI Safari v11 Reached 40% Before High Sierra Release
  • 36. ©2018 AKAMAI iOS Safari - 1 Month to Reach 50%
  • 37. ©2018 AKAMAI 20% of Chrome Mobile Users Are One Year Behind Stable Samsung Browser uses Chromium v59 rendering engine - https://developer.samsung.com/internet
  • 38. ©2016 AKAMAI | FASTER FORWARDTM Additional Insights
  • 39. ©2018 AKAMAI | FASTER FORWARDTM Outages = Sudden Drop of Real Users https://blogs.oracle.com/internetintelligence/power-failure-leaves-brazilian-internet-in-the-dark
  • 40. ©2018 AKAMAI | FASTER FORWARDTM Performance by Mobile Network Based on US Traffic from mPulse, July 2018
  • 41. ©2018 AKAMAI | FASTER FORWARDTM How’s that InFlight Wifi?
  • 42. ©2018 AKAMAI | FASTER FORWARDTM Performance by Battery Level Source: https://developer.akamai.com/blog/2018/05/29/does-androids-battery-saver-degrade-the-mobile-web-experience/
  • 43. ©2018 AKAMAI | FASTER FORWARDTM Long Task Time Impacted by Battery Level Source: https://developer.akamai.com/blog/2018/05/29/does-androids-battery-saver-degrade-the-mobile-web-experience/
  • 44. ©2018 AKAMAI | FASTER FORWARDTM Analyzing the Long Tail… Median - 3.7 seconds 75th Percentile - 7.5 seconds 95th Percentile - 25.1 seconds Loooooooooooooooooong Tail! (5% = 100s of millions of pages)
  • 45. ©2018 AKAMAI | FASTER FORWARDTM Dissecting the Slowest 5% of Page Views - Aug 8, 2018
  • 46. ©2018 AKAMAI | FASTER FORWARDTM Dissecting the Slowest 5% of Page Views - Aug 8, 2018 70% under 500ms 72% under 700ms 85% under 1000ms 85% under 4800ms 90% OVER 24700ms
  • 47. ©2018 AKAMAI | FASTER FORWARDTM What Did We Learn? ● Mobile Now Exceeds Desktop During Weekends ● Tablet usage varys by Geo, but is consistently slower than Desktop and Mobile ● iPhone models have a measurable performance delta, and 15% are older devices ● Android Device Fragmentation continues to be a very large performance problem ● Most browsers are carefully deployed to users in a multi-stage process ● Safari, Edge and IE browsers are closely aligned to OS Upgrades ● The performance impact of new browser features are limited by end-user upgrades ● Battery life may impact your performance ● Analyze the long tail of your performance and you may be surprised what you find!
  • 48. ©2018 AKAMAI | FASTER FORWARDTM mPulse Lite = Free RUM Akamai Customers - Sign up via the Akamai MarketPlace Not Using Akamai? - Sign up for free at http://www.akamai.com/trympulse
  • 49. ©2018 AKAMAI | FASTER FORWARDTM Akamai - State of the Internet Reboot! ● Akamai State of the Internet Report originally published between 2008 - 2017 ● Currently on hiatus, but coming back soon! ● Will include mPulse stats and trends ● We’re open to suggestions on what you would like to see included! ○ stateoftheinternet@akamai.com ○ pacalvan@akamai.com
  • 50. ©2016 AKAMAI | FASTER FORWARDTM Q&A Paul Calvano Principal Web Performance Architect pacalvan@akamai.com @paulcalvano