SlideShare a Scribd company logo
Chapter 2
Recognizing
Opportunities and
Generating Ideas
Bruce R. Barringer
R. Duane Ireland
Copyright ©2016 Pearson Education, Inc. 2-1
Chapter Objectives
1 of 2
1. Explain the difference between opportunities and
ideas.
2. Describe the three general approaches entrepreneurs
use to identify opportunities.
3. Discuss the personal characteristics of entrepreneurs
that contribute to their ability to recognize business
opportunities.
4. Identify and describe techniques entrepreneurs use to
generate ideas.
Copyright ©2016 Pearson Education, Inc. 2-2
Chapter Objectives
1 of 2
5. Discuss actions to take to encourage continuous
development of new ideas in entrepreneurial firms.
Copyright ©2016 Pearson Education, Inc. 2-3
What is an Opportunity?
1 of 2
Opportunity Defined
An opportunity is a favorable
set of circumstances that
creates a need for a new
product, service, or business.
Copyright ©2016 Pearson Education, Inc. 2-4
What is an Opportunity?
2 of 2
Four Essential Qualities of an Opportunity
Copyright ©2016 Pearson Education, Inc. 2-5
Three Ways to Identify an Opportunity
Copyright ©2016 Pearson Education, Inc. 2-6
First Approach: Observing Trends
1 of 2
• Observing Trends
– Trends create opportunities for entrepreneurs to pursue.
– The most important trends are:
• Economic forces
• Social forces
• Technological advances
• Political and regulatory change
– It’s important to be aware of changes in these areas.
Copyright ©2016 Pearson Education, Inc. 2-7
First Approach: Observing Trends
2 of 2
Environmental Trends Suggesting Business
or Product Opportunity Gaps
Copyright ©2016 Pearson Education, Inc. 2-8
Second Approach: Solving a Problem
1 of 2
• Solving a Problem
– Sometimes identifying opportunities simply involves
noticing a problem and finding a way to solve it.
– These problems can be pinpointed through observing
trends and through more simple means, such as intuition,
serendipity, or change.
– Many companies have been started by people who have
experienced a problem in their own lives, and then realized
that the solution to the problem represented a business
opportunity.
Copyright ©2016 Pearson Education, Inc. 2-9
Second Approach: Solving a Problem
2 of 2
• A problem facing the U.S. and
other countries is finding
alternatives to fossil fuels.
• A large number of
entrepreneurial firms, like
this wind farm, are being
launched to solve this problem.
Copyright ©2016 Pearson Education, Inc. 2-10
Third Approach: Finding Gaps in the
Marketplace
1 of 2
• Gaps in the Marketplace
– A third approach to identifying opportunities is to find a
gap in the marketplace.
– A gap in the marketplace is often created when a product or
service is needed by a specific group of people but doesn’t
represent a large enough market to be of interest to
mainstream retailers or manufacturers.
Copyright ©2016 Pearson Education, Inc. 2-11
Third Approach: Finding Gaps in the
Marketplace
2 of 2
Product gaps in the
marketplace represent
potentially viable
business opportunities.
Specific Example
Tish Cirovolv realized there
were no guitars on the market
made specifically for females.
To fill this gap, she started
Daisy Rock Guitars, a
company that makes guitars
just for women and girls.
Copyright ©2016 Pearson Education, Inc. 2-12
Personal Characteristics of the Entrepreneur
Characteristics that tend to make some people better
at recognizing opportunities than others
Prior Experience Cognitive Factors
Social Networks Creativity
Copyright ©2016 Pearson Education, Inc. 2-13
Prior Experience
• Prior Industry Experience
– Several studies have shown that prior experience in an
industry helps an entrepreneur recognize business
opportunities.
• By working in an industry, an individual may spot a market niche
that is underserved.
• It is also possible that by working in an industry, an individual
builds a network of social contacts who provide insights that lead
to recognizing new opportunities.
Copyright ©2016 Pearson Education, Inc. 2-14
Cognitive Factors
• Cognitive Factors
– Studies have shown that opportunity recognition may be an
innate skill or cognitive process.
– Some people believe that entrepreneurs have a “sixth
sense” that allows them to see opportunities that others
miss.
– This “sixth sense” is called entrepreneurial alertness, which
is formally defined as the ability to notice things without
engaging in deliberate search.
Copyright ©2016 Pearson Education, Inc. 2-15
Social Networks
1 of 3
• Social Networks
– The extent and depth of an individual’s social network
affects opportunity recognition.
– People who build a substantial network of social and
professional contacts will be exposed to more opportunities
and ideas than people with sparse networks.
– Research results suggest that between 40% and 50% of
people who start a business got their idea via a social
contact.
• Strong Tie Vs. Weak Tie Relationships
– All of us have relationships with other people that are
called “ties.” (See next slide.)
Copyright ©2016 Pearson Education, Inc. 2-16
Social Networks
2 of 3
• Nature of Strong-Tie Vs. Weak-Tie Relationships
– Strong-tie relationships are characterized by frequent
interaction and form between coworkers, friends, and
spouses.
– Weak-tie relationships are characterized by infrequent
interaction and form between casual acquaintances.
• Result
– It is more likely that an entrepreneur will get new business
ideas through weak-tie rather than strong-tie relationships.
(See next slide.)
Copyright ©2016 Pearson Education, Inc. 2-17
Social Networks
3 of 3
Strong-Tie Relationships Weak-Tie
Relationships
These relationships, which
typically form between like-
minded individuals, tend to
reinforce insights and ideas
that people already have.
These relationships, which
form between casual
acquaintances, are not as
apt to be between like-
minded individuals, so one
person may say something
to another that sparks a
completely new idea.
Why weak-tie relationships lead to more new business ideas
than strong-tie relationships
Copyright ©2016 Pearson Education, Inc. 2-18
Creativity
1 of 2
• Creativity
– Creativity is the process of generating a novel or useful
idea.
– Opportunity recognition may be, at least in part, a creative
process.
– For an individual, the creative process can be broken down
into five stages, as shown on the next slide.
Copyright ©2016 Pearson Education, Inc. 2-19
Creativity
2 of 2
Five Steps to Generating Creative Ideas
Copyright ©2016 Pearson Education, Inc. 2-20
Full View of the Opportunity Recognition
Process
Depicts the connection between an awareness of emerging trends
and the personal characteristics of the entrepreneur
Copyright ©2016 Pearson Education, Inc. 2-21
Techniques for Generating Ideas
Brainstorming Focus Groups
Library and
Internet Research
Copyright ©2016 Pearson Education, Inc. 2-22
Brainstorming
• Brainstorming
– Is a technique used to generate a large number of ideas and
solutions to problems quickly.
– A brainstorming “session” typically involves a group of
people, and should be targeted to a specific topic.
– Rules for a brainstorming session:
• No criticism.
• Freewheeling is encouraged.
• The session should move quickly.
• Leap-frogging is encouraged.
Copyright ©2016 Pearson Education, Inc. 2-23
Focus Groups
• Focus Group
– A focus group is a gathering of five to ten people, who
have been selected based on their common characteristics
relative to the issues being discussed.
– These groups are led by a trained moderator, who uses the
internal dynamics of the group environment to gain insight
into why people feel the way they do about a particular
issue.
– Although focus groups are used for a variety of purposes,
they can be used to help generate new business ideas.
Copyright ©2016 Pearson Education, Inc. 2-24
Library and Internet Research
1 of 3
• Library Research
– Libraries are an often underutilized source of information
for generating new business ideas.
– The best approach is to talk to a reference librarian, who
can point out useful resources, such as industry-specific
magazines, trade journals, and industry reports.
– Simply browsing through several issues of a trade journal
or an industry report on a topic can spark new ideas.
Copyright ©2016 Pearson Education, Inc. 2-25
Library and Internet Research
2 of 3
Large public and
university libraries
typically have access to
search engines and
industry reports that would
cost thousands of dollars
to access on your own.
Examples of Useful Search
Engines and Industry Reports
• BizMiner
• ProQuest
• IBISWorld
• Mintel
• LexisNexis Academic
Copyright ©2016 Pearson Education, Inc. 2-26
Library and Internet Research
3 of 3
• Internet Research
– If you are starting from scratch, simply typing “new
business ideas” into a search engine will produce links to
newspapers and magazine articles about the “hottest” new
business ideas.
– If you have a specific topic in mind, setting up Google mail
alerts will provide you with links to a constant stream of
newspaper articles, blog posts, and news releases about the
topic.
– Targeted searches are also useful.
Copyright ©2016 Pearson Education, Inc. 2-27
Other Techniques
• Customer Advisory Boards
– Some companies set up customer advisory boards that meet
regularly to discuss needs, wants, and problems that may
lead to new ideas.
• Day-In-The-Life Research
– A type of anthropological research, where the employees of
a company spend a day with a customer.
Copyright ©2016 Pearson Education, Inc. 2-28

More Related Content

PPT
Barringer e3 ppt_06
PPT
Chapter-5 Industry and competitor analysis
PPT
Recognizing Opportunities
 
PPTX
Introduction To Entrepreneurship
PPTX
Lec 3 recognizing opportunities and generating ideas
PDF
International Marketing Management - Introduction
PPSX
Opportunity recognition for Entrepreneurs
PPT
Recognizing Opportunities and Generating Ideas
Barringer e3 ppt_06
Chapter-5 Industry and competitor analysis
Recognizing Opportunities
 
Introduction To Entrepreneurship
Lec 3 recognizing opportunities and generating ideas
International Marketing Management - Introduction
Opportunity recognition for Entrepreneurs
Recognizing Opportunities and Generating Ideas

What's hot (20)

PPT
Chapter 3 Feasibility analysis(lecture 4 & 5)
PPT
Entrepreneurship Chap 2
PPT
Introduction to Entrepreneurship by (Bruce R. Barringer R. Duane Ireland)
PPT
Entrepreneurship Chap 4
PPT
The Nature and Importance of Entrepreneurs
PPT
enterprenurship chapter 3
PPTX
2016 - 1. The concept of Innovation and Innovation Management. The type of in...
PPT
Creativity and innovation ( keys to entrepreneurial success)
PPTX
Creativity & The Business Idea
PPT
Entrepreneurship Chap 3
PDF
Entrepreneurship hisrich chapter 1
PPTX
Building a New-Venture Team.pptx
PPT
Entrepreneurship Chap 5
PPT
Feasibility analysis
PPT
Entrepreneurship process
PPT
Chapter 1 Introduction to Entrepreneurship.ppt
PPTX
Business model
PPTX
Barringer Entrepreneurship chapter 04
PPTX
Lecture#07-Developing an Effective Business Model.pptx
PDF
Entrepreneurship hisrich chapter 5
Chapter 3 Feasibility analysis(lecture 4 & 5)
Entrepreneurship Chap 2
Introduction to Entrepreneurship by (Bruce R. Barringer R. Duane Ireland)
Entrepreneurship Chap 4
The Nature and Importance of Entrepreneurs
enterprenurship chapter 3
2016 - 1. The concept of Innovation and Innovation Management. The type of in...
Creativity and innovation ( keys to entrepreneurial success)
Creativity & The Business Idea
Entrepreneurship Chap 3
Entrepreneurship hisrich chapter 1
Building a New-Venture Team.pptx
Entrepreneurship Chap 5
Feasibility analysis
Entrepreneurship process
Chapter 1 Introduction to Entrepreneurship.ppt
Business model
Barringer Entrepreneurship chapter 04
Lecture#07-Developing an Effective Business Model.pptx
Entrepreneurship hisrich chapter 5
Ad

Similar to Recognizing Opportunities and generating Ideas. (20)

PPT
Barringer-Chapter2.ppt
PPT
Chapter2.ppt
PPTX
Entrepreneurship - Session 5 is useful for all
PDF
Entrepreneurship development kkkkkkkkkkkkk
PPT
Ch02.pptfffffffffffffffffffffffffffffffffffffffffffffffff
PPT
barringer_e3_ppt_02.ppt Entrepreneurship
PPTX
2a. Recognizing Opportunities and Generating Ideas.pptx
PPT
L2-02.ppt
PDF
Recognizing Opportunities and Generating Ideas.pdf
PPT
barringer_e3_ppt_02.ppt
PPT
Chapter 2.ppt
PPT
Haseeba_IE_Unit 1_Idea_Generation and opportunities.ppt
PPT
Entrepreneurship Barringer slides Chapter 2
PPT
Recognizing Opportunities and Generating Ideas.ppt
PPTX
Recognizing Opportunities And Generating Ideas | Ways To Identify An Opportun...
PDF
89014456 barringer-e4-ppt-02
PPTX
Part 2 Developing Successful Business Ideas updated 20_8_2019.pptx
PPTX
Chapter 2: Recognizing Opportunities and Generating Ideas by Bruce R. Barri...
PDF
2- B. Ideas and Opportunities.pdf2- B. Ideas and Opportunities.pdf
PPT
Topic 2- Recognizing opportunities (Entrepreneurship Development)
Barringer-Chapter2.ppt
Chapter2.ppt
Entrepreneurship - Session 5 is useful for all
Entrepreneurship development kkkkkkkkkkkkk
Ch02.pptfffffffffffffffffffffffffffffffffffffffffffffffff
barringer_e3_ppt_02.ppt Entrepreneurship
2a. Recognizing Opportunities and Generating Ideas.pptx
L2-02.ppt
Recognizing Opportunities and Generating Ideas.pdf
barringer_e3_ppt_02.ppt
Chapter 2.ppt
Haseeba_IE_Unit 1_Idea_Generation and opportunities.ppt
Entrepreneurship Barringer slides Chapter 2
Recognizing Opportunities and Generating Ideas.ppt
Recognizing Opportunities And Generating Ideas | Ways To Identify An Opportun...
89014456 barringer-e4-ppt-02
Part 2 Developing Successful Business Ideas updated 20_8_2019.pptx
Chapter 2: Recognizing Opportunities and Generating Ideas by Bruce R. Barri...
2- B. Ideas and Opportunities.pdf2- B. Ideas and Opportunities.pdf
Topic 2- Recognizing opportunities (Entrepreneurship Development)
Ad

Recently uploaded (20)

PDF
Dr. Enrique Segura Ense Group - A Self-Made Entrepreneur And Executive
PPTX
CkgxkgxydkydyldylydlydyldlyddolydyoyyU2.pptx
PDF
Roadmap Map-digital Banking feature MB,IB,AB
PDF
Training And Development of Employee .pdf
DOCX
unit 2 cost accounting- Tender and Quotation & Reconciliation Statement
PDF
Nidhal Samdaie CV - International Business Consultant
PDF
Laughter Yoga Basic Learning Workshop Manual
PDF
DOC-20250806-WA0002._20250806_112011_0000.pdf
PPT
Data mining for business intelligence ch04 sharda
PDF
IFRS Notes in your pocket for study all the time
PDF
Unit 1 Cost Accounting - Cost sheet
PDF
How to Get Funding for Your Trucking Business
PDF
SIMNET Inc – 2023’s Most Trusted IT Services & Solution Provider
DOCX
Euro SEO Services 1st 3 General Updates.docx
PDF
Elevate Cleaning Efficiency Using Tallfly Hair Remover Roller Factory Expertise
DOCX
unit 1 COST ACCOUNTING AND COST SHEET
PDF
Katrina Stoneking: Shaking Up the Alcohol Beverage Industry
PPTX
HR Introduction Slide (1).pptx on hr intro
PDF
MSPs in 10 Words - Created by US MSP Network
PDF
20250805_A. Stotz All Weather Strategy - Performance review July 2025.pdf
Dr. Enrique Segura Ense Group - A Self-Made Entrepreneur And Executive
CkgxkgxydkydyldylydlydyldlyddolydyoyyU2.pptx
Roadmap Map-digital Banking feature MB,IB,AB
Training And Development of Employee .pdf
unit 2 cost accounting- Tender and Quotation & Reconciliation Statement
Nidhal Samdaie CV - International Business Consultant
Laughter Yoga Basic Learning Workshop Manual
DOC-20250806-WA0002._20250806_112011_0000.pdf
Data mining for business intelligence ch04 sharda
IFRS Notes in your pocket for study all the time
Unit 1 Cost Accounting - Cost sheet
How to Get Funding for Your Trucking Business
SIMNET Inc – 2023’s Most Trusted IT Services & Solution Provider
Euro SEO Services 1st 3 General Updates.docx
Elevate Cleaning Efficiency Using Tallfly Hair Remover Roller Factory Expertise
unit 1 COST ACCOUNTING AND COST SHEET
Katrina Stoneking: Shaking Up the Alcohol Beverage Industry
HR Introduction Slide (1).pptx on hr intro
MSPs in 10 Words - Created by US MSP Network
20250805_A. Stotz All Weather Strategy - Performance review July 2025.pdf

Recognizing Opportunities and generating Ideas.

  • 1. Chapter 2 Recognizing Opportunities and Generating Ideas Bruce R. Barringer R. Duane Ireland Copyright ©2016 Pearson Education, Inc. 2-1
  • 2. Chapter Objectives 1 of 2 1. Explain the difference between opportunities and ideas. 2. Describe the three general approaches entrepreneurs use to identify opportunities. 3. Discuss the personal characteristics of entrepreneurs that contribute to their ability to recognize business opportunities. 4. Identify and describe techniques entrepreneurs use to generate ideas. Copyright ©2016 Pearson Education, Inc. 2-2
  • 3. Chapter Objectives 1 of 2 5. Discuss actions to take to encourage continuous development of new ideas in entrepreneurial firms. Copyright ©2016 Pearson Education, Inc. 2-3
  • 4. What is an Opportunity? 1 of 2 Opportunity Defined An opportunity is a favorable set of circumstances that creates a need for a new product, service, or business. Copyright ©2016 Pearson Education, Inc. 2-4
  • 5. What is an Opportunity? 2 of 2 Four Essential Qualities of an Opportunity Copyright ©2016 Pearson Education, Inc. 2-5
  • 6. Three Ways to Identify an Opportunity Copyright ©2016 Pearson Education, Inc. 2-6
  • 7. First Approach: Observing Trends 1 of 2 • Observing Trends – Trends create opportunities for entrepreneurs to pursue. – The most important trends are: • Economic forces • Social forces • Technological advances • Political and regulatory change – It’s important to be aware of changes in these areas. Copyright ©2016 Pearson Education, Inc. 2-7
  • 8. First Approach: Observing Trends 2 of 2 Environmental Trends Suggesting Business or Product Opportunity Gaps Copyright ©2016 Pearson Education, Inc. 2-8
  • 9. Second Approach: Solving a Problem 1 of 2 • Solving a Problem – Sometimes identifying opportunities simply involves noticing a problem and finding a way to solve it. – These problems can be pinpointed through observing trends and through more simple means, such as intuition, serendipity, or change. – Many companies have been started by people who have experienced a problem in their own lives, and then realized that the solution to the problem represented a business opportunity. Copyright ©2016 Pearson Education, Inc. 2-9
  • 10. Second Approach: Solving a Problem 2 of 2 • A problem facing the U.S. and other countries is finding alternatives to fossil fuels. • A large number of entrepreneurial firms, like this wind farm, are being launched to solve this problem. Copyright ©2016 Pearson Education, Inc. 2-10
  • 11. Third Approach: Finding Gaps in the Marketplace 1 of 2 • Gaps in the Marketplace – A third approach to identifying opportunities is to find a gap in the marketplace. – A gap in the marketplace is often created when a product or service is needed by a specific group of people but doesn’t represent a large enough market to be of interest to mainstream retailers or manufacturers. Copyright ©2016 Pearson Education, Inc. 2-11
  • 12. Third Approach: Finding Gaps in the Marketplace 2 of 2 Product gaps in the marketplace represent potentially viable business opportunities. Specific Example Tish Cirovolv realized there were no guitars on the market made specifically for females. To fill this gap, she started Daisy Rock Guitars, a company that makes guitars just for women and girls. Copyright ©2016 Pearson Education, Inc. 2-12
  • 13. Personal Characteristics of the Entrepreneur Characteristics that tend to make some people better at recognizing opportunities than others Prior Experience Cognitive Factors Social Networks Creativity Copyright ©2016 Pearson Education, Inc. 2-13
  • 14. Prior Experience • Prior Industry Experience – Several studies have shown that prior experience in an industry helps an entrepreneur recognize business opportunities. • By working in an industry, an individual may spot a market niche that is underserved. • It is also possible that by working in an industry, an individual builds a network of social contacts who provide insights that lead to recognizing new opportunities. Copyright ©2016 Pearson Education, Inc. 2-14
  • 15. Cognitive Factors • Cognitive Factors – Studies have shown that opportunity recognition may be an innate skill or cognitive process. – Some people believe that entrepreneurs have a “sixth sense” that allows them to see opportunities that others miss. – This “sixth sense” is called entrepreneurial alertness, which is formally defined as the ability to notice things without engaging in deliberate search. Copyright ©2016 Pearson Education, Inc. 2-15
  • 16. Social Networks 1 of 3 • Social Networks – The extent and depth of an individual’s social network affects opportunity recognition. – People who build a substantial network of social and professional contacts will be exposed to more opportunities and ideas than people with sparse networks. – Research results suggest that between 40% and 50% of people who start a business got their idea via a social contact. • Strong Tie Vs. Weak Tie Relationships – All of us have relationships with other people that are called “ties.” (See next slide.) Copyright ©2016 Pearson Education, Inc. 2-16
  • 17. Social Networks 2 of 3 • Nature of Strong-Tie Vs. Weak-Tie Relationships – Strong-tie relationships are characterized by frequent interaction and form between coworkers, friends, and spouses. – Weak-tie relationships are characterized by infrequent interaction and form between casual acquaintances. • Result – It is more likely that an entrepreneur will get new business ideas through weak-tie rather than strong-tie relationships. (See next slide.) Copyright ©2016 Pearson Education, Inc. 2-17
  • 18. Social Networks 3 of 3 Strong-Tie Relationships Weak-Tie Relationships These relationships, which typically form between like- minded individuals, tend to reinforce insights and ideas that people already have. These relationships, which form between casual acquaintances, are not as apt to be between like- minded individuals, so one person may say something to another that sparks a completely new idea. Why weak-tie relationships lead to more new business ideas than strong-tie relationships Copyright ©2016 Pearson Education, Inc. 2-18
  • 19. Creativity 1 of 2 • Creativity – Creativity is the process of generating a novel or useful idea. – Opportunity recognition may be, at least in part, a creative process. – For an individual, the creative process can be broken down into five stages, as shown on the next slide. Copyright ©2016 Pearson Education, Inc. 2-19
  • 20. Creativity 2 of 2 Five Steps to Generating Creative Ideas Copyright ©2016 Pearson Education, Inc. 2-20
  • 21. Full View of the Opportunity Recognition Process Depicts the connection between an awareness of emerging trends and the personal characteristics of the entrepreneur Copyright ©2016 Pearson Education, Inc. 2-21
  • 22. Techniques for Generating Ideas Brainstorming Focus Groups Library and Internet Research Copyright ©2016 Pearson Education, Inc. 2-22
  • 23. Brainstorming • Brainstorming – Is a technique used to generate a large number of ideas and solutions to problems quickly. – A brainstorming “session” typically involves a group of people, and should be targeted to a specific topic. – Rules for a brainstorming session: • No criticism. • Freewheeling is encouraged. • The session should move quickly. • Leap-frogging is encouraged. Copyright ©2016 Pearson Education, Inc. 2-23
  • 24. Focus Groups • Focus Group – A focus group is a gathering of five to ten people, who have been selected based on their common characteristics relative to the issues being discussed. – These groups are led by a trained moderator, who uses the internal dynamics of the group environment to gain insight into why people feel the way they do about a particular issue. – Although focus groups are used for a variety of purposes, they can be used to help generate new business ideas. Copyright ©2016 Pearson Education, Inc. 2-24
  • 25. Library and Internet Research 1 of 3 • Library Research – Libraries are an often underutilized source of information for generating new business ideas. – The best approach is to talk to a reference librarian, who can point out useful resources, such as industry-specific magazines, trade journals, and industry reports. – Simply browsing through several issues of a trade journal or an industry report on a topic can spark new ideas. Copyright ©2016 Pearson Education, Inc. 2-25
  • 26. Library and Internet Research 2 of 3 Large public and university libraries typically have access to search engines and industry reports that would cost thousands of dollars to access on your own. Examples of Useful Search Engines and Industry Reports • BizMiner • ProQuest • IBISWorld • Mintel • LexisNexis Academic Copyright ©2016 Pearson Education, Inc. 2-26
  • 27. Library and Internet Research 3 of 3 • Internet Research – If you are starting from scratch, simply typing “new business ideas” into a search engine will produce links to newspapers and magazine articles about the “hottest” new business ideas. – If you have a specific topic in mind, setting up Google mail alerts will provide you with links to a constant stream of newspaper articles, blog posts, and news releases about the topic. – Targeted searches are also useful. Copyright ©2016 Pearson Education, Inc. 2-27
  • 28. Other Techniques • Customer Advisory Boards – Some companies set up customer advisory boards that meet regularly to discuss needs, wants, and problems that may lead to new ideas. • Day-In-The-Life Research – A type of anthropological research, where the employees of a company spend a day with a customer. Copyright ©2016 Pearson Education, Inc. 2-28